Audio2Face installation failed

AI & Data Science Digital Humans (closed) Audio2Face (closed)
1 
Audio2Face installation failed.

There is no notification when the installation fails.
I have checked the logs in the following folders.

C:\Users\(UserName)\.nvidia-omniverse\logs\launcher.log

The following message is described.

[error] FetchError: request to https://launcher-index-prod.s3.amazonaws.com/en/components.json failed, reason: unable to get local issuer certificate
    at ClientRequest.<anonymous> (C:\Users\(UserName)\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:90470)
    at ClientRequest.emit (node:events:527:28)
    at TLSSocket.socketErrorListener (node:_http_client:454:9)
    at TLSSocket.emit (node:events:527:28)
    at emitErrorNT (node:internal/streams/destroy:157:8)
    at emitErrorCloseNT (node:internal/streams/destroy:122:3)
    at process.processTicksAndRejections (node:internal/process/task_queues:83:21)

Could you give us information on where we should check?

The following have already been set up.
https://docs.omniverse.nvidia.com/prod_launcher/prod_launcher/proxy-server.html

I also checked the log of the proxy server, but could not find any access to the URL listed in the log to begin with. So it seems that it is not stopped by the proxy.

And, We are attempting to install under a VPN environment.

Environment
Windows10 21H2 (OS build 19044.2486)
GeForce RTX 2070 Super (driver 528.02)
2

I am also having total frustration trying to update Audio2Face in Windows. Even logging into my Nvidia account is problematic, requiring multiple attempts before the update system gives a coherent response. Instead a nonsense message such as, “You can continue to work in the application.” appears, even when there is no possibility to proceed. (edit: The system finally responded and again wiped previously downloaded data, requiring yet another, fourth attempt to download this update. The issue seems to occur when for some odd reason a login is required. Doesn’t the system remember that I have logged in?? This update system seriously needs an overhaul.)

3

Could you please share your log files for further investigation?

4

Thanks for reporting. Ticket OM-85027 has been created for this issue.

5

launcher.log (1.8 MB)

6

I’ve filed a more complete error description at: Update to Audio2Face 2022.2.0 not working - #2 by WendyGram

7

Have you checked your access to Amazon S3 is blocked? Maybe try with adding a wildcard for https://*.s3.amazonaws.com to see if this is the case.