Hi there,
I need some help from support team. I locked myself out of Nvidia account and all stuff by making a simple typo in email address :(
Can you help me?
Hello,
Are you asking to change your email address? If so, please send me both the old and new addresses in a private message.
1 Like
Yes! DM sent
Any updates?
A request was sent to the authentication team for this change.
I expect someone will respond tomorrow as they don’t work weekends.
Unfortunately, there is another account with this same email address as the one you wish to use.
1 Like
I did that, yes! Can we shut it down (my new account, I can’t delete it myself..) and just restore access to my old account please please? I can provide proofs if needed that I did set up the new account while trying to restore my old name (don’t think what I was thinking..)
Sorry, we cannot delete the account for you. Only you can perform this action.
https://www.nvidia.com/en-us/about-nvidia/privacy-policy/
Scroll down to the bottom of the page after you are logged in. You will see an option to “Delete My Data”.
1 Like
Done, deleted it. @TomNVIDIA
I really need to restore access to my account..
Any updates @TomNVIDIA ? really looking forward to restore access to my account
Sorry for bothering you, hopefully we can restore the access fingers crossed
The change to your account has been completed.
Cheers,
Tom
Thank you @TomNVIDIA !
1 Like
This topic was automatically closed 60 minutes after the last reply. New replies are no longer allowed.