Dear nvidia team:
Our customize board reported a lot of errors when poweroff. How to solve this problem?The uart logs have attacted below.This will prevent us from shutting down properly
poweroff_fail.txt (5.1 KB)
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Based on the provided context, it appears that you are experiencing issues with powering off your custom Jetson Orin NX board. There are several threads and discussions related to power-off issues with the Jetson Orin NX and other Jetson modules.
One possible cause of the power-off failure could be related to the power management system on your custom board. The Jetson Orin NX module has specific power management requirements, and if these requirements are not met, it can lead to power-off issues.
In the Jetson Orin NX Series and Jetson Orin Nano Series Product Design Guide, Chapter 4 discusses the developer kit feature considerations, including the Button Power MCU (EFM8SB10F2G) and USB SuperSpeed Hub (Realtek RTS5420-GR). It is possible that the power management system on your custom board is not properly configured or is not compatible with the Jetson Orin NX module.
Another possible cause could be related to the software configuration. In the thread “Orinnx poweroff and power on，it not work。”, it is mentioned that the power-off issue could be related to the software configuration, and the user is advised to check the power management settings in the device tree.
To troubleshoot the issue, you can try the following:
- Check the power management system on your custom board to ensure that it meets the requirements of the Jetson Orin NX module.
- Verify that the software configuration is correct, and the power management settings in the device tree are properly set.
- Refer to the Jetson Orin NX Series and Jetson Orin Nano Series Product Design Guide for more information on the power management system and software configuration.
- Check the NVIDIA forums and documentation for any known issues or workarounds related to power-off failures on the Jetson Orin NX module.
In comparison to other Jetson modules, the power management system on the Jetson Orin NX module is similar to that of the Jetson AGX Orin module. However, there may be some differences in the software configuration and device tree settings.
To resolve the issue, you may need to work with the NVIDIA team or a qualified engineer to debug and troubleshoot the power management system on your custom board. Additionally, you can try to replicate the issue on a standard Jetson Orin NX developer kit to determine if the issue is specific to your custom board or if it is a more general issue with the Jetson Orin NX module.
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Hi 592803276,
Is the issue specific to your custom carrier board?
How about the failed rate?
[ 1063.143431] usb 2-2: Failed to set U1 timeout to 0x0,error code -19
Do you have any USB device connected or any customization for USB?
0x2a080082 is PCIe C8 which should be the on board ethernet inside of SOM.
Could you put this SOM to NV devkit and try to see if you could reproduce this?
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Yes，we poweroff with the usb device U-disk connected
Please remove the USB disk to verify, and also refer to Wayne’s suggestion to place the SoM onto the devkit for testing to see if a similar issue occurs.
The uart log shows below when I put the som and ssd onto the devkit.
onto_devkit_poweroff.txt (4.2 KB)
The uart log shows below when I remove all the USB disk.
remove_usb_disk_poweroff.txt (3.6 KB)
please check if issue would be gone if you disable WoL.
sudo ethtool -s ethernet_inteface_name wol d
Also, does it always happen in each shutdown or intermittently?
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Perfect solution to this problem.But the monitor showed a blur screen for about 3s when I run the poweroff command.
Poweroff error:
[ 295.607354] tegra-mc 2c00000.memory-controller: nvdisplayr: read @0x0000007fff2a7a00: EMEM address decode error (EMEM decode error)
[ 295.607367] tegra-mc 2c00000.memory-controller: nvdisplayr: read @0x0000007fff2a7800: EMEM address decode error (EMEM decode error)
[ 295.607374] tegra-mc 2c00000.memory-controller: nvdisplayr1: read @0x0000007fff2ada00: EMEM address decode error (EMEM decode error)
Hi,
that is a separate issue. please file a another topic for it.