I’m unable to generate an API key on build.nvidia.com. The API Keys page shows:
API Access Unavailable. Please contact support to verify your account access.
Account details
Registered email: nicholaskhoury9@gmail.com
Org / account name: XPFire
Account created: 10 Aug 2026
Country: Australia
Name: Nick Khoury, XP Fire Pty Ltd
Could someone please enable the Public API Endpoints permission on this account, or tell me what else is needed from my end?
Requested support information
Field
Response
Hardware — GPU
NVIDIA GeForce RTX 4070 SUPER
Hardware — CPU
Intel LGA1700 desktop, MSI PRO B760M-A WIFI DDR4 (MS-7D99)
Operating System
Windows 11, 64-bit
Riva Version
Not applicable
TLT Version
Not applicable
How to reproduce
1. Sign in at build.nvidia.com. 2. Go to build.nvidia.com/settings/api-keys. 3. Click Generate API Key. 4. The page returns “API Access Unavailable. Please contact support to verify your account access.” No key is issued and no error code is displayed. Reproduced in Edge and Chrome, and in a private window.
Intended use: hosted NIM endpoints only, called over the OpenAI-compatible REST API from a Python script. Internal business use at XP Fire Pty Ltd — document review and drafting.
Happy to provide anything further needed to verify the account.
I’m experiencing the same account verification issue on NVIDIA Build.
When I try to access API key generation, I receive the message:
“API Access Unavailable — Please contact support to verify your account access.”
I emailed help@build.nvidia.com on September 18, 2026, and followed up on September 29 with a screenshot. As of October 20, I have not received a response.
My NVIDIA Cloud Account and Developer Program registrations were successful, but API access remains unavailable.
Could you please help escalate my existing verification request to the appropriate team or advise me on the next steps?
I can provide my registered email address, screenshot, and any required account details privately.