NVIDIA Chat RTX installer fails

AI & Data Science ChatRTX
1

Hello everyone,

Even after consulting ChatGPT to install ChatRTX, I keep getting this error while installing:

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image893×662 105 KB

I have an NVIDIA GeForce RTX 4060 Laptop GPU, with a Studio driver of version 576.52.
I already tried the following:

  1. Temporarily disable Norton antivirus
  2. DIable windows defender
  3. RUn installer as administrator
  4. RUn installer through command prompt
  5. Deleting installer log files and that sort of thing

Is there anyone who could help me troubleshoot this problem?
Thanks!
Regards, Alex

2

Sidenote: I use the default installation location, and I have 900 GB of local storage available

3

Hello all,
I’m having also installation problems see the snippet attached

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image877×649 69.6 KB

I would appreciate your assistance on this.
Many thanks,
Godwin

4

Also, I have attached my system spec:

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image570×817 44.4 KB

Regards,
Godwin

5

Hi everyone,
Following my earlier failed installation experience, I made a bit of progress of successfully installing Chat With RTX but with failed installation of Mistral 7B INT4’ see screenshot below.

Screenshot 2025-06-03 040907
Screenshot 2025-06-03 040907876×646 95.3 KB

I would greatly any assistance from anyone in resolving this.
Many thanks.
Godwin

7

hi @agugodwin ,
can you please uninstall ChatRTX and try installation with below steps and share logs with us ?

Generating Installation Failure Logs

By default, installer logs are automatically created in the %temp%/NvidiaLogging directory. However, these logs are temporary and are deleted when the installer process exits.

To create persistent logs that can be used for troubleshooting, you can use command line options with the installer executable.

To do this:

Run the installer executable with the following command line options:
<installer_exe_filename> -log:<log_directory> -loglevel:6

For example: setup.exe -log:c-programming:\logs -loglevel:6

This will generate detailed logs in the specified directory.

Important: To help us investigate installation failures, please share the entire logging directory with us. This will enable us to diagnose and resolve the issue more efficiently.

8

Is NVIDIA’s Chat with RTX compatible with the laptop version of the RTX\ 5090?

9

Mobile GPUs not supported. The following desktop GPUs work (per GitHub):

ChatRTX [v0.5] supports following AI models:

Model Supported GPUs
LlaMa 3.1 8B NIM RTX 6000 Ada, RTX GPUs 4080, 4090, 5080, 5090
RIVA Parakeet 0.6B NIM (for supporting voice input) RTX 6000 Ada, RTX GPUs 4080, 4090, 5080, 5090
CLIP (for images) RTX 6000 Ada, RTX 3xxx, RTX 4xxx, RTX 5080, RTX 5090
Whisper Medium (for supporting voice input) RTX 6000 Ada, RTX 3xxx and RTX 4xxx series GPUs that have at least 8GB of GPU memory
Mistral 7B RTX 6000 Ada, RTX 3xxx and RTX 4xxx series GPUs that have at least 8GB of GPU memory
ChatGLM3 6B RTX 6000 Ada, RTX 3xxx and RTX 4xxx series GPUs that have at least 8GB of GPU memory
LLaMa 2 13B RTX 6000 Ada, RTX 3xxx and RTX 4xxx series GPUs that have at least 16GB of GPU memory
Gemma 7B RTX 6000 Ada, RTX 3xxx and RTX 4xxx series GPUs that have at least 16GB of GPU memory

If you’re trying v0.5 with a desktop GPU and RTX 3xxx, you might want to try v0.4 or older. The installer is about 11GB. Didn’t find a live download link that hosts them but it might be floating around somewhere. Look for:

ChatWithRTX_Installer_8_25

ChatWithRTX_Installer_9_24

chatrtx_installer_mistral_jul_2024