Chat with RTX 0.5 Installation Error

AI & Data Science ChatRTX
1

Hello there,
Windows 11, latest possible updates; RTX 5090 with the most- up-to-date game ready driver.

I’m having the following logs after enabling registry for logging during the installation. I downloaded the big chunky file 0.5, so trying to install via that. (Not via App)

Installer fails when trying to create an engine for Llama. I tried clean install, nvidia cleanup tool; but no luck. Also attaching the whole log file.

Please help me, stuck on this for days…
LOG.setup.exe.log (12.0 MB)

168.666 | ERROR: [RagLLMExt.RagLLMExtSite] 208@CRagLLMExtSite::CustomInstallPhase : Execute Command failed with exit code 1.
168.666 | ERROR: [NVI2.NVCustomPhase] 239@CNVCustomPhase::InvokePhase : COM error: Exception {0xe0e00000; File: NVCustomPhase.cpp; Line: 225}.
168.667 | INFO: [NVI2.NVInstaller] 2971@CNVInstaller::InternalPerformInstallPackagePhases : Exiting Checkpoint: Processing package phase “execTRTEngineBuildCmd” ( 5484 ms ).
168.667 | INFO: [NVI2.NVInstaller] 2010@CNVInstaller::InternalPerformInstall : Exiting Checkpoint: Processing Package Phases in “Llama13b” ( 37218 ms ).
168.773 | ERROR: [NVI2.NVInstaller] 2031@CNVInstaller::InternalPerformInstall : Package “Llama13b” failed with error: Exception {0xe0e00000; File: PerformInstall.cpp; Line: 3996; Phase failure}.
168.773 | ERROR: [NVI2.NVInstaller] 2090@CNVInstaller::InternalPerformInstall : Failing at package “Llama13b” failed with error: Exception {0xe0e00000} - aborting install.
168.773 | INFO: [NVI2.NVInstaller] 1886@CNVInstaller::InternalPerformInstall : Exiting Checkpoint: Processing Package “Llama13b” ( 37328 ms ).
168.773 | INFO: [NVI2.NVInstaller] 1866@CNVInstaller::InternalPerformInstall : Exiting Checkpoint: Processing Packages ( 152641 ms ).
168.773 | ERROR: [NVI2.InstallThread] 54@CInstallThread::ThreadProc : Install failed - Exception {0xe0e00000; File: PerformInstall.cpp; Line: 3996; Phase failure} - going to fail state.
168.773 | DEBUG: [NVI2.NVExtension] 89@CNVExtension::InternalLoad : Loading Extension DLL “C:\Program Files\NVIDIA Corporation\Installer2\Display.PhysX.{B6C746AE-4856-47E3-884F-D8B865A17D18}\PhysxExt.DLL”.
168.787 | DEBUG: [NVI2.NVExtension] 133@CNVExtension::InternalLoad : Loaded Extension DLL “C:\Program Files\NVIDIA Corporation\Installer2\Display.PhysX.{B6C746AE-4856-47E3-884F-D8B865A17D18}\PhysxExt.DLL”.
168.787 | DEBUG: [NVI2.NVExtension] 142@CNVExtension::InternalLoad : Got class factory CLSID_UseNVExtensionSite.
168.787 | DEBUG: [NVI2.NVExtension] 144@CNVExtension::InternalLoad : Got interface IID_INVExtensionSite.
168.787 | DEBUG: [NVI2.NVExtension] 89@CNVExtension::InternalLoad : Loading Extension DLL “C:\Program Files\NVIDIA Corporation\Installer2\HDAudio.Driver.{80CF7E9F-2756-4127-B516-D95764C49BF7}\HDAudioExt.dll”.
168.796 | DEBUG: [NVI2.NVExtension] 133@CNVExtension::InternalLoad : Loaded Extension DLL “C:\Program Files\NVIDIA Corporation\Installer2\HDAudio.Driver.{80CF7E9F-2756-4127-B516-D95764C49BF7}\HDAudioExt.dll”.
168.796 | DEBUG: [NVI2.NVExtension] 142@CNVExtension::InternalLoad : Got class factory CLSID_UseNVExtensionSite.
168.796 | DEBUG: [NVI2.NVExtension] 144@CNVExtension::InternalLoad : Got interface IID_INVExtensionSite.
168.796 | DEBUG: [NVI2.NVExtension] 89@CNVExtension::InternalLoad : Loading Extension DLL “C:\Program Files\NVIDIA Corporation\Installer2\Display.NvApp.{0DCB5853-981E-4742-B59B-FD771ED2D493}\NvAppExt.dll”.
168.805 | DEBUG: [NVI2.NVExtension] 133@CNVExtension::InternalLoad : Loaded Extension DLL “C:\Program Files\NVIDIA Corporation\Installer2\Display.NvApp.{0DCB5853-981E-4742-B59B-FD771ED2D493}\NvAppExt.dll”.
168.805 | DEBUG: [NVI2.NVExtension] 142@CNVExtension::InternalLoad : Got class factory CLSID_UseNVExtensionSite.
168.805 | DEBUG: [NVI2.NVExtension] 144@CNVExtension::InternalLoad : Got interface IID_INVExtensionSite.
168.805 | DEBUG: [NVI2.NVExtension] 89@CNVExtension::InternalLoad : Loading Extension DLL “C:\Program Files\NVIDIA Corporation\Installer2\ShadowPlay.{23EE6416-C72A-440A-8037-89A9824E041F}\ShadowPlayExt.DLL”.
168.813 | DEBUG: [NVI2.NVExtension] 133@CNVExtension::InternalLoad : Loaded Extension DLL “C:\Program Files\NVIDIA Corporation\Installer2\ShadowPlay.{23EE6416-C72A-440A-8037-89A9824E041F}\ShadowPlayExt.DLL”.
168.813 | DEBUG: [NVI2.NVExtension] 142@CNVExtension::InternalLoad : Got class factory CLSID_UseNVExtensionSite.
168.813 | DEBUG: [NVI2.NVExtension] 144@CNVExtension::InternalLoad : Got interface IID_INVExtensionSite.
168.813 | DEBUG: [NVI2.NVExtension] 89@CNVExtension::InternalLoad : Loading Extension DLL “C:\Program Files\NVIDIA Corporation\Installer2\Display.Driver.{395A33ED-3216-417F-9627-C998D7D8C722}\DisplayDriverExt.DLL”.
168.813 | DEBUG: [NVI2.NVExtension] 133@CNVExtension::InternalLoad : Loaded Extension DLL “C:\Program Files\NVIDIA Corporation\Installer2\Display.Driver.{395A33ED-3216-417F-9627-C998D7D8C722}\DisplayDriverExt.DLL”.
168.814 | DEBUG: [NVI2.NVExtension] 142@CNVExtension::InternalLoad : Got class factory CLSID_UseNVExtensionSite.
168.814 | DEBUG: [NVI2.NVExtension] 144@CNVExtension::InternalLoad : Got interface IID_INVExtensionSite.
168.814 | DEBUG: [NVI2.NVExtension] 89@CNVExtension::InternalLoad : Loading Extension DLL “C:\Program Files\NVIDIA Corporation\Installer2\FrameViewSdk.{FA6B3F95-8652-4FEB-B529-8011114272C5}\FrameViewSdkExt.DLL”.
168.823 | DEBUG: [NVI2.NVExtension] 133@CNVExtension::InternalLoad : Loaded Extension DLL “C:\Program Files\NVIDIA Corporation\Installer2\FrameViewSdk.{FA6B3F95-8652-4FEB-B529-8011114272C5}\FrameViewSdkExt.DLL”.
168.823 | DEBUG: [NVI2.NVExtension] 142@CNVExtension::InternalLoad : Got class factory CLSID_UseNVExtensionSite.
168.823 | DEBUG: [NVI2.NVExtension] 144@CNVExtension::InternalLoad : Got interface IID_INVExtensionSite.
168.823 | INFO: [NVI2.NVInstaller] 4331@CNVInstaller::InternalProcessFinalStatus : Calling all extensions to process final status -522190848.
168.823 | INFO: [NVI2.NVInstaller] 4348@CNVInstaller::InternalProcessFinalStatus : Calling “C:\Program Files\NVIDIA Corporation\Installer2\CoreTemp.{B1D91289-B8AC-4BA4-BB4B-F059D48A032E}\NVI2UI.DLL” to process final status.
168.823 | INFO: [NVI2.NVInstaller] 4353@CNVInstaller::InternalProcessFinalStatus : No processing of finalStatus is carried out, continuing to next extension.
168.823 | INFO: [NVI2.NVInstaller] 4348@CNVInstaller::InternalProcessFinalStatus : Calling “C:\Program Files\NVIDIA Corporation\Installer2\Display.PhysX.{B6C746AE-4856-47E3-884F-D8B865A17D18}\PhysxExt.DLL” to process final status.

2

Attaching a very recent log file, tried today a couple more times:
LOG.rundll32.exe.log (873.1 KB)
LOG.setup.exe.log (9.1 MB)

3

Hi @onuronoglu please see this forum topic for info on how to get help with Chat with RTX SUPPORT for ChatRTX Users

Best,

Sophie

4

Hi Sophie,
Thanks for reply.. I see that every Nvidia member tries to avoid giving support on Chat with RTX issues. Every Nvidia employee redirects questions to different forum/section. Its so messed up. Very disappointed, as a 5090 user. Sorry, very poor & stalling support. On the forum you redirected, someone else redirects to Geforce forums. On Geforce forums there is no topic / tag for ChatwithRTX…

5

Hi @onuronoglu,

Thanks for bringing to our attention that the forum we direct you to is sending you back here - That’s absolutely not the type of community support we strive to give. We have kicked off some internal conversations to get the support process for ChatwithRTX fixed.

In the mean time, I will reach out to the ChatwithRTX team and get some help with your installation issue. Thanks for your patience.

Sophie

6

Hey @onuronoglu,

You mention that you downloaded the ‘big chunky file 0.5’ to install through that. Just wanted to confirm you are using the 0.5 version installer, since the installer is only 12.5MB…

Thanks for sharing the logs - They have been shared with some ChatRTX Devs for analysis.

Best,

Sophie

7

Hi Sophie,
I tried both via the 0.2.1 installer, (( which is a direct download (chunky file, I believe contains the LLM models) which is around 40GB after unzipping. It is called ChatWithRTX_installer_3_27_patch_v2 but when you click setup file the install wizard says 0.2.1 on the UI. )) and via the nvidia app (that one is the 0.5)

Best wishes
Onur

sophwats via NVIDIA Developer Forums <notifications@nvidia.discoursemail.com>, 24 Nis 2025 Per, 18:19 tarihinde şunu yazdı:

8

Thanks @onuronoglu

You will need to use the 0.5 installer, not the 0.2.1 - versions earlier than 0.5 are not supported on the 5090.

Are you using a 5090 Laptop or desktop?

Chat RTX is not supported on the 5090 laptop.

Best,

Sophie

9

Hi Sophie,
Its on PC. Gigabyte Aorus master.
Thanks!
I will do a cleanup using cleanup tool and try once again over the Nvidia App and attach new logs if needed.

24 Nis 2025 Per, saat 19:08 tarihinde sophwats via NVIDIA Developer Forums <notifications@nvidia.discoursemail.com> şunu yazdı:

10

Thanks @onuronoglu - keep us posted. :)

11

(You can click the download button here to get the latest installer NVIDIA ChatRTX)

12

Hi again,
I tried using a previously downloaded 0.5 setup exe (the 12MB ish one)
And I remembered what happens, it gets stuck in an endless reboot loop, after downloading AI Workbench, saying WSL is required.
And in the main log file under C:\Users\onuro\AppData\Local\NVIDIA Corporation\AI Workbench\logs, there is an error saying WSL distro is not found. Somehow the installer cannot “download” or “enable” the required WSL distro.
I have checked Windows Features, WSL, HyperV settings are on.

Attaching the main.log file. There could be some Turkish logs there, with weird formatting, spaces etc.

sophwats via NVIDIA Developer Forums <notifications@nvidia.discoursemail.com>, 24 Nis 2025 Per, 19:20 tarihinde şunu yazdı:

(attachments)

main.log (148 KB)

13

Thanks - sharing with the team.

Sophie

14

Hi,
I followed the link;
Getting Started — NVIDIA NIM on WSL2
And installed the components manually.
I clearly have WSL2 with Ubuntu distro, but ChatWithRTX still fails to install: the nvidia-workbench never gets installed. The ChatwithRTX installer keeps saying WSL2 is required. Installs it, keeps saying the same after pc reboot. Using the default install directory.

please help me.

C:\Users\onuro>wsl -l
Linux için Windows Alt Sistemi Dağıtımları:
Ubuntu-24.04 (Varsayılan)
Ubuntu

Normally the above command should list a disto for nvidia.

Command outputs:

PS C:\Users\onuro> wsl -d Ubuntu-24.04 -u root
root@Hayvanat:/mnt/c/Users/onuro# podman run --rm --device=nvidia.com/gpu=all ubuntu nvidia-smi
Fri Apr 25 19:57:20 2025

15

Hi @onuronoglu can you confirm the specific version of Windows 11 you have installed? Thanks

16

Hi,
I’m on Windows 11 Pro, 10.0.26100 attaching msinfo.

sophwats via NVIDIA Developer Forums <notifications@nvidia.discoursemail.com>, 28 Nis 2025 Pzt, 12:22 tarihinde şunu yazdı:

(Attachment msinfo.nfo is missing)

17

.nfo didnt go thru, rejected, attaching .zip

Onur Önoğlu <onuronoglu@gmail.com>, 28 Nis 2025 Pzt, 19:10 tarihinde şunu yazdı:

(attachments)

msinfo.zip (125 KB)

18

Hi, any updates please?

Onur Önoğlu <onuronoglu@gmail.com>, 28 Nis 2025 Pzt, 19:12 tarihinde şunu yazdı:

19

Nvidia support silence strikes again!

Onur Önoğlu <onuronoglu@gmail.com>, 1 May 2025 Per, 00:22 tarihinde şunu yazdı:

20

Hi @onuronoglu ,

Are you using a non-english language pack? There is a known installation issue with the non-english language pack and we are working on it.

In the mean time, a work around may be to use the following instructions to change the language to english. If successful you can revert the language back after installation.

Please follow the steps mentioned in ‘Windows display language’ to change language to English: https://support.microsoft.com/en-us/windows/manage-the-language-and-keyboard-input-layout-settings-in-windows-12a10cb4-8626-9b77-0ccb-5013e0c7c7a2

Best,

Sophie