Omniverse launcher installation error: Cannot sign URL for download, the server has returned HTTP403

Omniverse Developer
1

Error occurred during installation of Isaac Sim: [710e22bc-c787-4b41-8f52-6c9b221d2622] Cannot sign URL for download, the server has returned HTTP403

System environment:
Ubuntu 20.04.4 LTS
GeForce RTX 2060
Intel(R) Core™ i7-10875H CPU @ 2.30GHz

I can’t install any applications because of the error.

3 Likes
2

Same. It was literally working this morning, and then failing in the afternoon. Here’s some more detail in the logs:


[2022-05-02 20:07:20.027] [debug] Waiting for authentication...
[2022-05-02 20:07:20.027] [debug] Initializing isaac_sim@2021.2.1 installer...
[2022-05-02 20:07:20.373] [debug] Enqueue [6f6baf1a-e9f8-4a10-983c-003fc84b6bcf] isaac_sim.
[2022-05-02 20:07:20.373] [debug] Set current installer [6f6baf1a-e9f8-4a10-983c-003fc84b6bcf] isaac_sim.
[2022-05-02 20:07:20.379] [debug] Enqueued [6f6baf1a-e9f8-4a10-983c-003fc84b6bcf] installer.
[2022-05-02 20:07:20.380] [debug] [6f6baf1a-e9f8-4a10-983c-003fc84b6bcf] Preparing https://launcher-prod.s3.us-east-2.amazonaws.com/isaac_sim/2021.2.1/linux-x86_64/package.zip download to /home/gmantel/.local/share/ov/pkg/isaac_sim-2021.2.1/Isaac Sim.zip...
[2022-05-02 20:07:20.380] [debug] [6f6baf1a-e9f8-4a10-983c-003fc84b6bcf] Preparing downloader for /home/gmantel/.local/share/ov/pkg/isaac_sim-2021.2.1/Isaac Sim.zip
[2022-05-02 20:07:20.722] [info]  [6f6baf1a-e9f8-4a10-983c-003fc84b6bcf] Cannot sign URL for download, the server has returned HTTP403, retrying after refreshing the authentication...
[2022-05-02 20:07:20.723] [info]  Require token refresh.
[2022-05-02 20:07:20.723] [debug] Sending the refresh token request.
[2022-05-02 20:07:20.874] [info]  Token refreshed.
[2022-05-02 20:07:21.450] [error] {"Message":"User is not authorized to access this resource with an explicit deny"}
[2022-05-02 20:07:21.451] [debug] Dequeue [6f6baf1a-e9f8-4a10-983c-003fc84b6bcf] isaac_sim.
[2022-05-02 20:07:21.451] [debug] Reset current installer.
[2022-05-02 20:07:21.451] [error] Error: [6f6baf1a-e9f8-4a10-983c-003fc84b6bcf] Cannot sign URL for download, the server has returned HTTP403
    at sr.sign (/tmp/.mount_omniveWMyaoF/resources/app.asar/dist/main.js:345:333486)
    at processTicksAndRejections (node:internal/process/task_queues:96:5)
    at async sr.prepare (/tmp/.mount_omniveWMyaoF/resources/app.asar/dist/main.js:345:332016)
    at async dr.prepare (/tmp/.mount_omniveWMyaoF/resources/app.asar/dist/main.js:345:339734)
    at async vr.prepare (/tmp/.mount_omniveWMyaoF/resources/app.asar/dist/main.js:345:355511)
    at async /tmp/.mount_omniveWMyaoF/resources/app.asar/dist/main.js:345:353701
    at async /tmp/.mount_omniveWMyaoF/resources/app.asar/dist/main.js:1:1687
    at async node:electron/js2c/browser_init:193:563
[2022-05-02 20:07:21.451] [error] Error occurred in handler for 'prepare-install': Error: [6f6baf1a-e9f8-4a10-983c-003fc84b6bcf] Cannot sign URL for download, the server has returned HTTP403
    at sr.sign (/tmp/.mount_omniveWMyaoF/resources/app.asar/dist/main.js:345:333486)
    at processTicksAndRejections (node:internal/process/task_queues:96:5)
    at async sr.prepare (/tmp/.mount_omniveWMyaoF/resources/app.asar/dist/main.js:345:332016)
    at async dr.prepare (/tmp/.mount_omniveWMyaoF/resources/app.asar/dist/main.js:345:339734)
    at async vr.prepare (/tmp/.mount_omniveWMyaoF/resources/app.asar/dist/main.js:345:355511)
    at async /tmp/.mount_omniveWMyaoF/resources/app.asar/dist/main.js:345:353701
    at async /tmp/.mount_omniveWMyaoF/resources/app.asar/dist/main.js:1:1687
    at async node:electron/js2c/browser_init:193:563

I’ve confirmed several times that I’m logged in correctly – logged out, logged in again, reboot – no avail.

3

I have same issue.
and my log is exactly same as what geoffrey.mantel wrote.

4

I guess there is an authentication error from the server.
There is no choice but to wait. =(

5

Same here …
I thought it was an cache error or something, deleted everything and reinstalled but never worked.

6

Same issue

7

Same here, need help

8

same here…

9

same here

10

same here

11

Same here

12

Hello Everyone. The launcher team is aware of the the issue and is investigating it. I don’t have any new information on this at this time, but I will post when I hear more from the team!

5 Likes
13

I was able to reinstall cache and UE 4.26 connector and update Audio to face to 3.3 and Machinema to 1.1. Go team!

14

Same here, can confirm the problem is gone.

15

Great. Thank you~! =D

16

Thanks god, you save my day!