I get the following error message when installing IsaacSim:
Error occurred during installation of Isaac Sim: request to https://api.launcher.omniverse.nvidia.com/app/url?path=https%253A%252F%252Flauncher-prod.s3.us-east-2.amazonaws.com%252Fisaac_sim%252F2023.1.0-hotfix.1%252Fwindows-x86_64%252Fpackage.zip failed, reason: self signed certificate in certificate chain
Firewall rule is set for the omniverse launcher. not proxy configured under windows
@samuel.schaerer i am just another user passing by - for the sake of troubleshooting, is it possible for you to upload your OV Launcher log as an attachment? you can find it here:
%userprofile%\.nvidia-omniverse\logs\launcher.log~/.nvidia-omniverse/logs/launcher.logHi Simplychenable, thank you for the hint, here is the log:
signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:39:41.772] [error] Error occurred in handler for ‘data-sharing-load-eula’: FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:39:41.773] [warn] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
[2023-12-06 08:39:41.773] [error] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:39:41.774] [error] Error occurred in handler for ‘data-sharing-load-eula’: FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:39:41.774] [warn] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
[2023-12-06 08:39:41.775] [error] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:39:41.775] [error] Error occurred in handler for ‘data-sharing-load-eula’: FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:39:41.776] [warn] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
[2023-12-06 08:39:41.776] [error] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:39:41.776] [error] Error occurred in handler for ‘data-sharing-load-eula’: FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:39:41.777] [warn] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
[2023-12-06 08:40:23.561] [info] Omniverse Launcher 1.9.8 (production)
[2023-12-06 08:40:23.563] [info] Argv: C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\NVIDIA Omniverse Launcher.exe
[2023-12-06 08:40:23.564] [info] Crash dumps directory: C:\Users"UserName"\AppData\Roaming\omniverse-launcher\Crashpad
[2023-12-06 08:40:23.565] [info] Start polling Launcher updates.
[2023-12-06 08:40:23.606] [debug] Running “C:\Users"UserName"\AppData\Local\ov\pkg\cache-2023.1.0\System Monitor\omni-system-monitor.exe”
[2023-12-06 08:40:23.612] [debug] Reset current installer.
[2023-12-06 08:40:23.625] [info] Running production web server.
[2023-12-06 08:40:23.631] [info] HTTP endpoints listening at http://localhost:33480
[2023-12-06 08:40:23.631] [info] HTTP endpoints listening at http://127.0.0.1:33480
[2023-12-06 08:40:23.637] [debug] Sharing: false
[2023-12-06 08:40:23.652] [info] Started the Navigator web server on 127.0.0.1:34080.
[2023-12-06 08:40:24.019] [info] Requesting the feature list for en…
[2023-12-06 08:40:24.138] [info] Registered omniverse-launcher for Windows.
[2023-12-06 08:40:24.138] [info] Registered omniverse for Windows.
[2023-12-06 08:40:24.147] [info] Initialized.
[2023-12-06 08:40:24.160] [info] Enabled features for en: { bugReports: false }
[2023-12-06 08:40:24.233] [info] Logged in.
[2023-12-06 08:40:24.277] [info] Failed to get EULA, retrying in 2.5 seconds…
[2023-12-06 08:40:24.278] [info] Failed to get EULA, retrying in 2.5 seconds…
[2023-12-06 08:40:24.279] [info] Failed to get EULA, retrying in 2.5 seconds…
[2023-12-06 08:40:26.820] [info] Failed to get EULA, retrying in 2.5 seconds…
[2023-12-06 08:40:26.821] [info] Failed to get EULA, retrying in 2.5 seconds…
[2023-12-06 08:40:26.824] [info] Failed to get EULA, retrying in 2.5 seconds…
[2023-12-06 08:40:29.368] [error] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:40:29.369] [error] Error occurred in handler for ‘data-sharing-load-eula’: FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:40:29.370] [warn] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
[2023-12-06 08:40:29.369] [error] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:40:29.370] [error] Error occurred in handler for ‘data-sharing-load-eula’: FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:40:29.370] [warn] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
[2023-12-06 08:40:29.372] [error] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:40:29.372] [error] Error occurred in handler for ‘data-sharing-load-eula’: FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:40:29.374] [warn] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
[2023-12-06 08:40:57.729] [warn] Couldn’t load featured components: Error: Featured components are not available – H
is this happening on a personal machine or are you behind a secure company network? while firewall is set for OV Launcher, i would suggest taking a look at the outbound connectivity/endpoints access listed here:
see if by adding them would help alleviate the issue.
I added outbound and inbound rules for ports 443 and 80, did not make a difference.
Also added all the ports for a workstation: 3001,3009,3333,3020,3010,3080,3085,3100,3180,3400,8891,8892,34080,59624.
Also no improvement. In addition I checked the firewall log file, which does not show any blocked connection.