I get the following error message when installing IsaacSim:
Error occurred during installation of Isaac Sim: request to https://api.launcher.omniverse.nvidia.com/app/url?path=https%253A%252F%252Flauncher-prod.s3.us-east-2.amazonaws.com%252Fisaac_sim%252F2023.1.0-hotfix.1%252Fwindows-x86_64%252Fpackage.zip failed, reason: self signed certificate in certificate chain
Firewall rule is set for the omniverse launcher. not proxy configured under windows
@samuel.schaerer i am just another user passing by - for the sake of troubleshooting, is it possible for you to upload your OV Launcher log as an attachment? you can find it here:
%userprofile%\.nvidia-omniverse\logs\launcher.log~/.nvidia-omniverse/logs/launcher.logHi Simplychenable, thank you for the hint, here is the log:
signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:39:41.772] [error] Error occurred in handler for ‘data-sharing-load-eula’: FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:39:41.773] [warn] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
[2023-12-06 08:39:41.773] [error] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:39:41.774] [error] Error occurred in handler for ‘data-sharing-load-eula’: FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:39:41.774] [warn] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
[2023-12-06 08:39:41.775] [error] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:39:41.775] [error] Error occurred in handler for ‘data-sharing-load-eula’: FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:39:41.776] [warn] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
[2023-12-06 08:39:41.776] [error] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:39:41.776] [error] Error occurred in handler for ‘data-sharing-load-eula’: FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:39:41.777] [warn] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
[2023-12-06 08:40:23.561] [info] Omniverse Launcher 1.9.8 (production)
[2023-12-06 08:40:23.563] [info] Argv: C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\NVIDIA Omniverse Launcher.exe
[2023-12-06 08:40:23.564] [info] Crash dumps directory: C:\Users"UserName"\AppData\Roaming\omniverse-launcher\Crashpad
[2023-12-06 08:40:23.565] [info] Start polling Launcher updates.
[2023-12-06 08:40:23.606] [debug] Running “C:\Users"UserName"\AppData\Local\ov\pkg\cache-2023.1.0\System Monitor\omni-system-monitor.exe”
[2023-12-06 08:40:23.612] [debug] Reset current installer.
[2023-12-06 08:40:23.625] [info] Running production web server.
[2023-12-06 08:40:23.631] [info] HTTP endpoints listening at http://localhost:33480
[2023-12-06 08:40:23.631] [info] HTTP endpoints listening at http://127.0.0.1:33480
[2023-12-06 08:40:23.637] [debug] Sharing: false
[2023-12-06 08:40:23.652] [info] Started the Navigator web server on 127.0.0.1:34080.
[2023-12-06 08:40:24.019] [info] Requesting the feature list for en…
[2023-12-06 08:40:24.138] [info] Registered omniverse-launcher for Windows.
[2023-12-06 08:40:24.138] [info] Registered omniverse for Windows.
[2023-12-06 08:40:24.147] [info] Initialized.
[2023-12-06 08:40:24.160] [info] Enabled features for en: { bugReports: false }
[2023-12-06 08:40:24.233] [info] Logged in.
[2023-12-06 08:40:24.277] [info] Failed to get EULA, retrying in 2.5 seconds…
[2023-12-06 08:40:24.278] [info] Failed to get EULA, retrying in 2.5 seconds…
[2023-12-06 08:40:24.279] [info] Failed to get EULA, retrying in 2.5 seconds…
[2023-12-06 08:40:26.820] [info] Failed to get EULA, retrying in 2.5 seconds…
[2023-12-06 08:40:26.821] [info] Failed to get EULA, retrying in 2.5 seconds…
[2023-12-06 08:40:26.824] [info] Failed to get EULA, retrying in 2.5 seconds…
[2023-12-06 08:40:29.368] [error] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:40:29.369] [error] Error occurred in handler for ‘data-sharing-load-eula’: FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:40:29.370] [warn] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
[2023-12-06 08:40:29.369] [error] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:40:29.370] [error] Error occurred in handler for ‘data-sharing-load-eula’: FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:40:29.370] [warn] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
[2023-12-06 08:40:29.372] [error] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:40:29.372] [error] Error occurred in handler for ‘data-sharing-load-eula’: FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
at ClientRequest. (C:\Users"UserName"\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:8:56675)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.socketErrorListener (node:_http_client:502:9)
at TLSSocket.emit (node:events:513:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
[2023-12-06 08:40:29.374] [warn] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/eula.json failed, reason: self signed certificate in certificate chain
[2023-12-06 08:40:57.729] [warn] Couldn’t load featured components: Error: Featured components are not available – H
is this happening on a personal machine or are you behind a secure company network? while firewall is set for OV Launcher, i would suggest taking a look at the outbound connectivity/endpoints access listed here:
see if by adding them would help alleviate the issue.
I added outbound and inbound rules for ports 443 and 80, did not make a difference.
Also added all the ports for a workstation: 3001,3009,3333,3020,3010,3080,3085,3100,3180,3400,8891,8892,34080,59624.
Also no improvement. In addition I checked the firewall log file, which does not show any blocked connection.
I tried to start a new topic about “new_project.bat gives packman(WARNING): SSLError self-signed certificate” But this forum wouldn’t let me and suggested this topic was similar. So…
Why would an airgap kit have an SSL error. It is supposed to be air gapped to keep it from ever reaching out to anything that would need a cert? Running a new_project bat following instructions from Building Kit Applications — Air Gap Guide for Kit Applications in a remote desktop gives multiple SSL Certification errors such as
packman(WARNING): SSLError: HTTPSConnectionPool(host=‘Some cloudfront dotnet’, port=443): Max retries exceeded with url: /repo_man%401.89.2.7z (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self-signed certificate in certificate chain (_ssl.c:1017)’)))
with dev\tools\repoman\repoman.py", issues at line 39, in modules and 31 in bootstrap() etc.
How do I get around “SSL: CERTIFICATE_VERIFY_FAILED” as this should never be connecting to the web in the first place?
I was able to make New_project.bat gives packman(WARNING): SSLError self-signed certificate with Kit Air Gap - Core Platform / Kit App Template / SDK - NVIDIA Developer Forums
And posted my resolution there.
Hi @samuel.schaerer,
The “self signed certificate in certificate chain” error typically occurs when your network uses SSL inspection (e.g., a corporate proxy or firewall that intercepts HTTPS traffic with its own certificate). This is a network environment
issue, not an Isaac Sim or Omniverse Launcher bug.
To resolve this, you’ll need to add your organization’s root CA certificate to your system’s trusted certificate store. The Omniverse Launcher uses Node.js internally, which respects the NODE_EXTRA_CA_CERTS environment variable:
set NODE_EXTRA_CA_CERTS=C:\path\to\your\corporate-root-ca.pem
Set this before launching the Omniverse Launcher. Your IT department should be able to provide the certificate file.
@ryan.salway — glad you found a resolution and posted it in the Kit App Template / SDK category, which is the better home for these packman/build
system SSL issues.
Closing this topic.