Sdkmanager: failed to get release data for productLine

I am attempting to install the Xavier AGX cross-compilation tools on an Ubuntu 18.04 virtual machine. When I run sdkmanager, I receive the error

“OOPS! No SDKs are available for your account”

I have dumped the contents of the ~/.nvsdkm/sdkm.log file below. I am able to retrieve the JSON files listed below using “wget” or “firefox”. I am able to ping developer.download.nvidia.com so DNS is working fine. I’m unsure what is causing the download issue. Any ideas?

*********************************** SDK Manager initialized ***********************************
2020-03-02 22:04:38.681 - info: Time: 2020-03-02_22:04:38
2020-03-02 22:04:38.682 - info: Client: UI 1.0.0.5517
2020-03-02 22:04:38.682 - info: Command line args: ignore-certificate-errors:true
2020-03-02 22:04:38.682 - info: **********************************************************************

2020-03-02 22:04:41.208 - warn: Registering a callback with no name for event: Session started
2020-03-02 22:04:41.213 - warn: Registering a callback with no name for event: Session resumed
2020-03-02 22:04:41.239 - info: forking worker process
2020-03-02 22:04:41.258 - info: initializing the download service
2020-03-02 22:04:41.281 - info: forking a child process for the download service pid 18882
2020-03-02 22:04:41.335 - info: Initializing download manager with 6
2020-03-02 22:04:41.352 - warn: Registering a callback with no name for event: Report component install/uninstall error messages
2020-03-02 22:04:41.354 - warn: Registering a callback with no name for event: Report component install/uninstall error code/type
2020-03-02 22:04:41.371 - warn: Registering a callback with no name for event: File download in progress
2020-03-02 22:04:41.371 - warn: Registering a callback with no name for event: File finished downloading
2020-03-02 22:04:41.372 - warn: Registering a callback with no name for event: File download in progress
2020-03-02 22:04:41.372 - warn: Registering a callback with no name for event: File finished downloading
2020-03-02 22:04:41.372 - warn: Registering a callback with no name for event: Component init status
2020-03-02 22:04:41.373 - warn: Registering a callback with no name for event: Component progress for action
2020-03-02 22:04:41.373 - warn: Registering a callback with no name for event: Component finished action
2020-03-02 22:04:41.378 - warn: Registering a callback with no name for event: File pending download
2020-03-02 22:04:41.378 - warn: Registering a callback with no name for event: File started downloading
2020-03-02 22:04:41.378 - warn: Registering a callback with no name for event: File finished downloading
2020-03-02 22:04:41.379 - warn: Registering a callback with no name for event: File checksum verifying
2020-03-02 22:04:41.379 - warn: Registering a callback with no name for event: Component init status
2020-03-02 22:04:41.380 - warn: Registering a callback with no name for event: Component started action
2020-03-02 22:04:41.380 - warn: Registering a callback with no name for event: Component finished action
2020-03-02 22:04:41.888 - warn: Registering a callback with no name for event: Terminal output
2020-03-02 22:04:41.889 - warn: Registering a callback with no name for event: undefined
2020-03-02 22:04:41.889 - warn: Registering a callback with no name for event: Component download in progress
2020-03-02 22:04:41.889 - warn: Registering a callback with no name for event: Component progress for action
2020-03-02 22:04:41.889 - warn: Registering a callback with no name for event: Component started action
2020-03-02 22:04:41.890 - warn: Registering a callback with no name for event: File started downloading
2020-03-02 22:04:41.890 - warn: Registering a callback with no name for event: Component init status
2020-03-02 22:04:41.890 - warn: Registering a callback with no name for event: Component finished downloading
2020-03-02 22:04:41.890 - warn: Registering a callback with no name for event: Group finished downloading
2020-03-02 22:04:41.890 - warn: Registering a callback with no name for event: Component finished downloading
2020-03-02 22:04:41.891 - warn: Registering a callback with no name for event: Component finished action
2020-03-02 22:04:42.146 - info: Begin to create timing task for auto update.
2020-03-02 22:04:42.215 - info: Host OS: Ubuntu1804
2020-03-02 22:04:42.215 - info: packageJson: /opt/nvidia/sdkmanager/resources/app/package.json
2020-03-02 22:04:42.236 - info: [Download Service]:loading the download service

2020-03-02 22:04:42.236 - info: [Download Service]:initialized download service

2020-03-02 22:04:42.236 - info: [Download Service]:got heartbeat request

2020-03-02 22:04:42.237 - info: download service is alive
2020-03-02 22:04:42.249 - info: config:
{ mainRepoURL: ‘https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json’,
PIDServer: ‘P’,
DevZoneServer: ‘P’ }
2020-03-02 22:04:42.255 - info: initDevzoneTab…
2020-03-02 22:04:42.257 - info: requesting WebContents…
2020-03-02 22:04:42.269 - info: trying to autologin with already signed in user
2020-03-02 22:04:42.353 - info: token has not yet expired, validating with sso
2020-03-02 22:04:42.354 - info: Logging in…
2020-03-02 22:04:42.356 - info: get user programs. url: https://developer.nvidia.com/api/assets/v1/current_user_sdk/programs
2020-03-02 22:04:42.420 - info: User agent for requests: SDKM/1.0.0.5517 (Ubuntu 1804)
2020-03-02 22:04:42.426 - info: manifest: {“name”:“sdkmanager”,“releaseVersion”:“1.0.0”,“releaseRevision”:“0”,“releaseBuild”:“5517”,“release”:false}
2020-03-02 22:04:42.426 - info: Setting GA parameters: title SDK Manager 1.0.0.5517 version 1.0.0 dev: 0 internal: false
2020-03-02 22:04:42.437 - info: Report to Google Analytics: shouldReport = false
2020-03-02 22:04:42.438 - info: Total memory: 15.66 GB
2020-03-02 22:04:42.442 - info: Screen res: 5280, 1080
2020-03-02 22:04:42.474 - info: mainRepoUrl: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-03-02 22:04:42.474 - info: logging in with l1 url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-03-02 22:04:42.572 - info: Create timing task for auto update successfully.
2020-03-02 22:04:43.407 - info: the DevZone programs that user can access:
2020-03-02 22:04:43.408 - info: { id: 873374, name: Accelerated Computing Developer Program }
2020-03-02 22:04:43.408 - info: { id: 874688, name: NVIDIA Developer Program }
2020-03-02 22:04:43.507 - info: Retrieving Data…
2020-03-02 22:04:43.514 - info: Processing Data…
2020-03-02 22:04:43.540 - info: Loading data from server: l1url. Url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-03-02 22:04:44.240 - info: sdkml1_repo.json from https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json has been downloaded to /home/ids21/.nvsdkm/dist successfully.
2020-03-02 22:04:57.240 - error: sdkml2_drive_linux.json download failed with error ESOCKETTIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/DRIVE/Linux/sdkml2_drive_linux.json
2020-03-02 22:04:57.241 - error:
{ code: ‘ESOCKETTIMEDOUT’, messsage: ‘ESOCKETTIMEDOUT’ }
2020-03-02 22:04:57.242 - error: Parse Level 2 Repo failed for …/DRIVE/Linux/sdkml2_drive_linux.json
2020-03-02 22:04:57.243 - error: failed to get release data for productLine Linux Parse Level 2 Repo failed for …/DRIVE/Linux/sdkml2_drive_linux.json
2020-03-02 22:04:57.585 - error: sdkml2_sdkmanager_linux_deb.json download failed with error ESOCKETTIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/SDKMANAGER/Linux/sdkml2_sdkmanager_linux_deb.json
2020-03-02 22:04:57.586 - error: sdkml2_jetson_linux.json download failed with error ESOCKETTIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/Jetson/Linux/sdkml2_jetson_linux.json
2020-03-02 22:04:57.587 - error:
{ code: ‘ESOCKETTIMEDOUT’, messsage: ‘ESOCKETTIMEDOUT’ }
2020-03-02 22:04:57.587 - error:
{ code: ‘ESOCKETTIMEDOUT’, messsage: ‘ESOCKETTIMEDOUT’ }
2020-03-02 22:04:57.588 - error: Parse Level 2 Repo failed for …/SDKMANAGER/Linux/sdkml2_sdkmanager_linux_deb.json
2020-03-02 22:04:57.588 - error: Parse Level 2 Repo failed for …/Jetson/Linux/sdkml2_jetson_linux.json
2020-03-02 22:04:57.588 - error: failed to get release data for productLine Parse Level 2 Repo failed for …/SDKMANAGER/Linux/sdkml2_sdkmanager_linux_deb.json
2020-03-02 22:04:57.589 - error: failed to get release data for productLine Linux Parse Level 2 Repo failed for …/Jetson/Linux/sdkml2_jetson_linux.json
2020-03-02 22:05:10.302 - error: sdkml2_drive_qnx.json download failed with error ESOCKETTIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/DRIVE/QNX/sdkml2_drive_qnx.json
2020-03-02 22:05:10.303 - error:
{ code: ‘ESOCKETTIMEDOUT’, messsage: ‘ESOCKETTIMEDOUT’ }
2020-03-02 22:05:10.303 - error: Parse Level 2 Repo failed for …/DRIVE/QNX/sdkml2_drive_qnx.json
2020-03-02 22:05:10.304 - error: failed to get release data for productLine QNX Parse Level 2 Repo failed for …/DRIVE/QNX/sdkml2_drive_qnx.json
2020-03-02 22:05:10.305 - error: failed to initialize data manager. Error:

Hi jeremy.pallotta,

We are not support virtual machine.
Please run sdkmanager on your host Ubuntu 18.04 directly. Thanks!