Unable to flash via SDK Manager

Robotics & Edge Computing Jetson Systems Jetson Orin Nano
1

We are unable to flash L4T and JetPack onto the attached NVME SSD connected to the M.2 slot of this developer kit using the SDK Manager on a Ubuntu host computer. We can confirm that the SSD was correctly installed, power supply used is the official one that came with the kit, and the FC_REC was connected to GND to put the device in force recovery mode. Every attempt we tried to flash on this unit causes a crash at around the 33% mark, where we get a flurry of notifications of “NVIDIA USB Device was removed” and “NVIDIA USB Device was added”, please see video here: iCloud Photos - Apple iCloud
After a few seconds of these notifications, SDK Manager crashes (see attached screenshot).

Using the same equipment and method, we have flashed a total of 53 other units of the Jetson Orin Nano Super Developer Kit without any issues, hence the issue is likely to be a defect on the developer kit. We can also confirm that the M.2 SSD used has no issues as we done a swap test with a known working SSD.

Serial Number: 1422125603117

2025-07-30 16.33.51
2025-07-30 16.33.51960×1280 124 KB

Part Number: 945-13766-0000-000

We have reached out to the customer support team and were told to post our issue on this forum.

Please advice on next steps. Thanks!

2

*** Please note that this reply is generated by LLM automatically ***

Based on the provided context, I will attempt to provide a comprehensive answer to the question.

The issue described is related to flashing L4T and JetPack onto a Jetson Orin Nano Developer Kit using the SDK Manager on a Ubuntu host computer. The kit is connected to an NVME SSD via the M2 slot, and the flashing process crashes at around the 33% mark, resulting in a flurry of notifications and ultimately causing the SDK Manager to crash.

To address this issue, I will provide some general troubleshooting steps and potential solutions.

  1. Verify the hardware setup: Ensure that the NVME SSD is properly installed, and the power supply is the official one provided with the kit. Also, confirm that the FCREC is connected to GND to put the device in force recovery mode.
  2. Check the SSD: Although the SSD has been tested with a swap test, it’s essential to verify that the SSD is compatible with the Jetson Orin Nano Developer Kit. Check the SSD’s specifications and ensure it meets the kit’s requirements.
  3. Update the SDK Manager: Ensure that the SDK Manager is up-to-date, as newer versions may resolve issues related to flashing.
  4. Try a different flashing method: Instead of using the SDK Manager, try flashing the L4T and JetPack using the flash.sh script provided with the Jetson Orin Nano Developer Kit. This script can be used to flash the device in recovery mode.
  5. Check for conflicts with other devices: If there are other devices connected to the host computer, try disconnecting them and see if the flashing process completes successfully.
  6. Contact NVIDIA support: As the customer support team has already been contacted, it’s essential to provide them with detailed logs and debugging information to help diagnose the issue.

Comparing this issue to other potential issues:

  • The issue is similar to the one described in the “Flash issue (Issue)” section, where a flash issue on NVIDIA devices is mentioned.
  • The issue is also related to the “Using flash.sh with Orin NX and Nano (Procedure)” section, which provides a process for using flash.sh with Orin NX and Nano.
  • The issue is not directly related to the “Jetson Orin Nano Developer Kit (Peripheral)” section, which provides information on the developer kit’s specifications and features.

In conclusion, the issue is likely related to a hardware or software conflict specific to the Jetson Orin Nano Developer Kit. By following the troubleshooting steps and potential solutions provided, it may be possible to resolve the issue and successfully flash the L4T and JetPack onto the device. If the issue persists, it’s essential to provide detailed logs and debugging information to NVIDIA support for further assistance.

*** Please give the thumbs up if you get answers you like. Or provide feedback to help us improve the answer. ***

4

Hi, we have addressed the troubleshooting steps mentioned:

  1. Verify the hardware setup:
    NVME SSD is properlly installed, power supply is the official one as mentioned. FC_REC is also connected to GND as mentioned.

  2. Check the SSD:
    The same brand and model SSD has been installed in 53 other Jetson Orin Nano Super Developer Kits and flashed with no issues hence confirming that there is no compatibility issues

  3. Update the SDK Manager: SDK Manager used is version 2.3.0, the latest avaliable.

  4. Try a different flashing method: Given that all of the other 53 kits were able to be flashed successfully via SDK Manager with the same hardware, the issue points towards a hardware defect.

  5. Check for conflicts with other devices: No other devices are connected to the developer kit

  6. Contact NVIDIA support: We have reached out to the customer support team and were told to post our issue on this forum.

As we have addressed all the troubleshooting steps provided by the LLM, we hope that we can get a human to comment and verify that this is a defective hardware which we will be able to do a return and exchange.

5

There is no update from you for a period, assuming this is not an issue anymore.
Hence, we are closing this topic. If need further support, please open a new one.
Thanks ~0813

Hi,

I understand your situation.
Could you record the serial console log during the flashing process?
We want to know the reason whether the hardware defect.

Thanks