Unable to pull docker

AI & Data Science NVIDIA NIM Access/Accounts
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1

Hi,

When I try to pull the DiffDock NIM I get this error:

Error response from daemon: Head “https://nvcr.io/v2/nim/mit/diffdock/manifests/2.0.1”: unknown: {“errors”: [{“code”: “DENIED”, “message”: “Payment Required”}]}

Any help would be appreciated.

1 Like
2

I am also getting this error when try to pull the docker image of maxine-audio2face-2d. “Error response from daemon: Head “https://nvcr.io/v2/nim/nvidia/maxine-audio2face-2d/manifests/latest”: unknown: {“errors”: [{“code”: “DENIED”, “message”: “Payment Required”}]}”

Any Help?

3

Please try generating a new API key for the NGC catalog here https://org.ngc.nvidia.com/setup/api-keys and make sure to log into docker with docker login nvcr.io prior to pulling the image.

4

I have generated a new API and log in before pulling the image, but the error still persists. Is it possible that my unapproved API credit request is related to this problem?

5

Apologies - yes it is likely related to the api credits issue, which we are working to resolve. thanks for your patience.

6

Hi,

I am facing the same issue when I try to pull docker images for the nv-ingest docker compose build :
“Error response from daemon: Head “https://nvcr.io/v2/nvidia/nemo-microservices/paddleocr/manifests/1.0.0”: unknown: {“errors”:[{“code”:“DENIED”,“message”:“Payment Required”}]}”

I have generated a new API key with authorizations for Secrets Manager and NGC Catalog at https://org.ngc.nvidia.com/setup/api-keys but the error still persists.

Any updates/advice on this issue ?

7

I also have this issue.

8

When i try to pull the image “nvcr.io/nim/meta/llama3-8b-instruct” I am not getting any issue but when i try to pull “nvcr.io/nim/nvidia/maxine-audio2face-2d” I am getting "Error response from daemon: Head “https://nvcr.io/v2/nim/nvidia/maxine-audio2face-2d/manifests/latest”: unknown: {“errors”: [{“code”: “DENIED”, “message”: “Payment Required”}]}”

Any extra permissions needed for different repos like nim / maxine?

1 Like
9

Same issue here when trying to pull nvcr.io/nim/nvidia/maxine-eye-contact
And as @deenu.sjd reports, I could also successfully pull the llama image

10

Hi, I have the same issue and I’m failing to pull the llama image.
I tried both llama-3 and llama-3.1 with same “payment required” error.
I logged with my free account and followed all steps in “llama-3.1-8b-instruct Model by Meta | NVIDIA NIM” to pull the docker image in my A100 server. I got always the same error. Any idea? Did I miss a configuration step? Thanks!

11

I have the same issue and I get this error:
docker: Error response from daemon: Head "https://nvcr.io/v2/nim/nvidia/parakeet-0-6b-ctc-en-us/manifests/latest": unknown: {"errors": [{"code": "DENIED", "message": "Payment Required"}]}.

Any update?

12

Hi, also having the same issue regarding the retrieval of the docker image from nvcr.io.

If it helps troubleshooting, I would like to add that:

nvcr.io/nim/nvidia/maxine-eye-contact:latest
results in:
unknown: {“errors”: [{“code”: “DENIED”, “message”: “Payment Required”}]}

however!
nvcr.io/nim/nvidia/audio2face-3d:1.2

does work fine!

Could you have a look and resolve this matter, please?

Thank you.

13

Hi @ahhing I can recreate this error on my side. Following up with the right internal team now and will get back to you asap.

1 Like
14

Hi @ahhing apologies, the Maxine-eye-contact model is only available to users who have an active NVIDA AI Enterprise License. NVIDIA AI Enterprise We will update the information on build.nvidia.com to make this clear to users.

Best,

Sophie

1 Like
16

I am loged in successfully: docker login nvcr.io
and can confirm that this also works for me (no enterprise account):
docker pull nvcr.io/nim/nvidia/audio2face-3d
but this gives error:
docker pull nvcr.io/nim/nvidia/audio2face-2d
The error is: Error response from daemon: pull access denied for nvcr.io/nim/nvidia/audio2face-2d, repository does not exist or may require ‘docker login’: denied: requested access to the resource is denied

17

Hi @theo.alm,

you must have an active NVIDIA AI Enterprise license to be able to pull this model with Docker.

Please see this FAQ for links to sign up for a 90 day license to NVIDIA AI Enterprise. NVIDIA NIM FAQ

Best,

Sophie