USB Port 3.0 recognized as USB 2.0


We are encountering issues with our Jetson Xavier: the USB 3.0 port is recognized as USB 2.0

The command lsusb : confirms this fact.

We are plugging a FLIR camera via this port and this camera expects a USB 3.0 port to enter the superspeed mode and achieve full frame rate (70 FPS) -

How can we solve this issue? Should we update any driver/firmware?

Thanks a lot!

What do you see from the tree view, “lsusb -t”?

For reference, please share the release version( $ head -1 /etc/nv_tegra_release )
Also have you tried the type-C ports?