vGPU enabled Windows 7 VM's BSOD

One of my customer reported that vGPU enabled Windows 7 VM’s BSOD between 24 to 48hours. It runs ESXi6.0 on cisco UCSC-C240-M4SX hardware. ESXi has a nvidia driver version 352.70-10EM.600.0.0.2494585

Issue occur when he open up excel application. while running the dump crash noticed it crashes at nvlddmkm.sys
*** STOP: 0x00000050 (0xFFFFF8800C77C000,0x0000000000000001,0xFFFFF880040551BD,0x0000000000000000)
*** nvlddmkm.sys - Address FFFFF880040551BD base at FFFFF8800380A000, DateStamp5660ac24

Tried uninstall the Nvidia driver’s on the windows 7 machine and re-installed, still the issue occurs.
Old version of Nvidia driver also has a same problem. Customer confirmed that he has followed grid vgpu deployment guide to step up his environment.

need help to fix the issue or to find any hardware fault

Please can you elaborate on the configuration.

What Desktop Agent is your customer running and what version is it ?
What Grid card are you using ?
What vGPU profile is your customer using ?

Do you see anything in the Event Log for the VM around the time it crashes ?
Are you able to capture a memory dump from the crash ?

Do you by chance have any power profiles set - if so make sure that the VM Power Settings are not set to Power Off the machine or the display.

You say that the problem happens after 24-48 hours but is triggered by use of Excel.
So do I understand that if you run Excel on the VM in the first 24 hours or so its OK and then between 24-48 hours running Excel causes the crash. ?

Desktop Agent Horizon version 6.2
Grid Card that he is using Grid K160Q
vGPU Profile that customer is using grid_k160q

Customer yet to provide me the memory crash dump and events. No Power profiles are set to the VM.

No, When ever he launch Excel guest BSOD. If he use default VMware svga 3D Graphics adapter, no problem.

Hello,

we have the same issue.

Esxi 6.0
ESXI Driver version is the same (352.70-1OEM.600.0.0.2494585)
Horizon View Agent 6.2

This issue mostly happens in excel 2007. Sometimes in other Applications this happens too.

reinstall dont work.

Using VMware svga = no Problems.

If DMP-files are needed i can upload some.

Which driver is in the Windows 7 Guest?

Can you confirm that the driver in the Guest VM is 354.56 from the package below.

http://www.nvidia.co.uk/download/driverResults.aspx/96810/en-uk

The vGPU drivers are matched Guest to Host.

Hello,

yes it match. ESXi Version is 352.70 and on the VMs the Version is 354.56

I tried to downgrade one ESX on Version 352.54 and on VMs with Version 354.13

But i have the same issue.

The VMs have default configuration in the driver.

Maybe it is a Configuration issue in the Nvidia driver on the VMs?

Hi,

I have the same issue.

My Environment;
Dell R720xd - Nvidia Grid k2
Esxi 6.0 build 3380124
ESXI Driver version (352.70-1OEM.600.0.0.2494585)
Windows 7 professional x64 ( Nvidia Driver 354.56 )
Horizon View Agent 6.2.2

Catia v5 program is taking place in error.

I have a mini-dump files. I can upload dump file.

Could not read faulting driver name
Probably caused by : nvlddmkm.sys ( nvlddmkm+84b1bd )

FOLLOWUP_IP:
nvlddmkm+84b1bd
fffff880`05f3c1bd 895004 mov dword ptr [rax+4],edx

FAULT_INSTR_CODE: 49045089
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: nvlddmkm+84b1bd
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5660ac24
FAILURE_BUCKET_ID: X64_0x50_nvlddmkm+84b1bd
BUCKET_ID: X64_0x50_nvlddmkm+84b1bd
PRIMARY_PROBLEM_CLASS: X64_0x50_nvlddmkm+84b1bd
TARGET_TIME: 2016-02-26T11:52:46.000Z
OSBUILD: 7601
OSSERVICEPACK: 1000
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 272
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 7

Thank you

New driver released. Problem solved.

Driver version 354.80

Thank you

Excellent!

I thought I’d posted a note about the new drivers here, but it seems to not have gone live. They went live on Monday so thanks for testing so quickly!!