Docker image downloading problem in installing unap

Healthcare & Life Sciences Parabricks
1

Hi,
I encountered a docker image downloading problem in installing unap.
The command line is:
./parabricks/installer.py --install-location /root/test_unap/unap/ --username ‘$oauthtoken’ --access-token …
The error information is:
…
Downloading image

0.1.0: Pulling from gormhsugqkqu/unapdv
171857c49d0f: Retrying in 1 second
419640447d26: Retrying in 1 second
61e52f862619: Retrying in 1 second
2a93278deddf: Waiting
c9f080049843: Waiting
8189556b2329: Waiting
e506cedecf70: Waiting
efd08c525afb: Waiting
error pulling image configuration: download failed after attempts=6: http: server gave HTTP response to HTTPS client
Cannot download Parabricks docker image.
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Customers with paid Parabricks licenses have direct access to support and can contact EnterpriseSupport@nvidia.com
Users of free evaluation licenses can contact parabricks-eval-support@nvidia.com for troubleshooting any questions.

What should I do to solve this docker pull error? I appreciate your help.

3

$ ngc config set
Enter API key [no-apikey]. Choices: [<VALID_APIKEY>, ‘no-apikey’]: …
Enter CLI output format type [ascii]. Choices: [‘ascii’, ‘csv’, ‘json’]:
Url: ‘https://api.ngc.nvidia.com/v3/keys/get-caller-info’ is not reachable.
E0527 23:50:48.128849462 1873033 ssl_transport_security.cc:1519] Handshake failed with fatal error SSL_ERROR_SSL: error:100000f7:SSL routines:OPENSSL_internal:WRONG_VERSION_NUMBER.
Transient error StatusCode.UNAVAILABLE encountered while exporting traces to prod.otel.kaizen.nvidia.com:8282, retrying in 1s.
Transient error StatusCode.UNAVAILABLE encountered while exporting traces to prod.otel.kaizen.nvidia.com:8282, retrying in 2s.
Transient error StatusCode.UNAVAILABLE encountered while exporting traces to prod.otel.kaizen.nvidia.com:8282, retrying in 4s.

4

Hi @wangzhuo1,

Are you using a Parabricks version lower than 4.0? What version are you using?