Fail to flash DRIVE OS to Drive Orin, no /etc/ttyACM1 found

Autonomous Vehicles DRIVE AGX Orin DRIVE AGX Orin General
1

Please provide the following info (tick the boxes after creating this topic):
Software Version
DRIVE OS 6.0.10.0
DRIVE OS 6.0.8.1
[o] DRIVE OS 6.0.6
DRIVE OS 6.0.5
DRIVE OS 6.0.4 (rev. 1)
DRIVE OS 6.0.4 SDK
other

Target Operating System
[o] Linux
QNX
other

Hardware Platform
DRIVE AGX Orin Developer Kit (940-63710-0010-300)
DRIVE AGX Orin Developer Kit (940-63710-0010-200)
DRIVE AGX Orin Developer Kit (940-63710-0010-100)
DRIVE AGX Orin Developer Kit (940-63710-0010-D00)
DRIVE AGX Orin Developer Kit (940-63710-0010-C00)
DRIVE AGX Orin Developer Kit (not sure its number)
[o] other: DRIVE ORIN(P3663-001)

SDK Manager Version
2.1.0
[o] other :2.2.0.12028

Host Machine Version
native Ubuntu Linux 20.04 Host installed with SDK Manager
native Ubuntu Linux 20.04 Host installed with DRIVE OS Docker Containers
native Ubuntu Linux 18.04 Host installed with DRIVE OS Docker Containers
[o] other: Ubuntu Linux 20.04 Host installed with SDK Manager, in a VM VirtualBox

Issue Description
I want to lash DRIVE OS to Drive Orin, so I

  1. install Ubuntu Linux 20.04 in my VM VirtualBox, and select “NVIDIA Corp. APX [0401]” in USB device filter, with remote set to “any”.
  2. download and install SDK Manager 2.2.0 in my virtual machine
  3. connect DRIVE ORIN to my physical machine, open SDK Manager
    Then SDK Manager tells that Drive AGX Orin detected. I select it even though the model of my board(P3663) is not totally the same as it shows(P3710-10 and P3710-12). But I have not any other better choice.
  4. select DRIVE OS 6.06 SDK, click continue
  5. then I begin to flash, then error occurs
    Screenshot from 2025-05-16 17-52-32
    Screenshot from 2025-05-16 17-52-321375×892 132 KB

Error String

ERROR

/dev/ttyACM1 not found on host. Please make sure no /dev/ttyACM* files exist on host first then connect target board to host. Once connected, /dev/ttyACM1 can be found.

Logs
log of SDK Manager:

17:52:05 SUMMARY: DRIVE OS SDK - target_image: Install completed successfully.
17:52:05 SUMMARY: DRIVE Foundation OSS Packages - target_image: Install completed successfully.
17:52:05 SUMMARY: 3663 Specific Package - target_image: Install completed successfully.
17:52:05 SUMMARY: Vulkan Packages - target_image: Install completed successfully.
17:52:05 SUMMARY: 3710 Specific Package - target_image: Install completed successfully.
17:52:05 SUMMARY: Flash Tools - target_image: Install completed successfully.
17:52:05 SUMMARY: File System - desktop - target_image: Install completed successfully.
17:52:08 DEBUG: running command < true >
17:52:08 INFO: exec_command: true
17:52:08 INFO: command finished successfully
17:52:08 DEBUG: running command < stat /dev/ttyACM1 >
17:52:08 INFO: exec_command: stat /dev/ttyACM1
17:52:08 ERROR: stat: cannot stat '/dev/ttyACM1': No such file or directory
17:52:08 DEBUG: command error code: 1
17:52:08 DEBUG: command terminated with error
17:52:08 ERROR: /dev/ttyACM1 not found on host. Please make sure no /dev/ttyACM* files exist on host first then connect target board to host. Once connected, /dev/ttyACM1 can be found.
17:52:28 DEBUG: running command < true >
17:52:28 INFO: exec_command: true
17:52:28 INFO: command finished successfully
17:52:28 DEBUG: running command < stat /dev/ttyACM1 >
17:52:28 INFO: exec_command: stat /dev/ttyACM1
17:52:28 ERROR: stat: cannot stat '/dev/ttyACM1': No such file or directory
17:52:28 DEBUG: command error code: 1
17:52:28 DEBUG: command terminated with error
17:52:28 ERROR: /dev/ttyACM1 not found on host. Please make sure no /dev/ttyACM* files exist on host first then connect target board to host. Once connected, /dev/ttyACM1 can be found.
17:53:44 INFO: All done!

dmesg | grep -i tty :

$ dmesg | grep -i tty
[    0.144067] printk: console [tty0] enabled

lsusb:

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 010: ID 0955:7023 NVIDIA Corp. APX
Bus 001 Device 002: ID 80ee:0021 VirtualBox USB Tablet
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

dmesg:

[ 1285.222930] usb 1-2: USB disconnect, device number 4
[ 1291.746145] usb 1-2: new high-speed USB device number 5 using xhci_hcd
[ 1292.071017] usb 1-2: New USB device found, idVendor=0955, idProduct=7023, bcdDevice= 4.01
[ 1292.071039] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1292.071050] usb 1-2: Product: APX
[ 1292.071060] usb 1-2: Manufacturer: NVIDIA Corp.
[ 1385.664262] usb 1-2: USB disconnect, device number 5
[ 1388.892297] usb 1-2: new high-speed USB device number 6 using xhci_hcd
[ 1389.158998] usb 1-2: New USB device found, idVendor=0955, idProduct=7023, bcdDevice= 4.01
[ 1389.159017] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1389.159029] usb 1-2: Product: APX
[ 1389.159037] usb 1-2: Manufacturer: NVIDIA Corp.
[ 1581.631552] clocksource: timekeeping watchdog on CPU2: acpi_pm wd-wd read-back delay of 282438ns
[ 1581.632881] clocksource: wd-tsc-wd read-back delay of 353117ns, clock-skew test skipped!
[ 1612.531282] usb 1-2: USB disconnect, device number 6
[ 1654.626880] usb 1-2: new high-speed USB device number 7 using xhci_hcd
[ 1654.967016] usb 1-2: New USB device found, idVendor=0955, idProduct=7023, bcdDevice= 4.01
[ 1654.967036] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1654.967048] usb 1-2: Product: APX
[ 1654.967059] usb 1-2: Manufacturer: NVIDIA Corp.
[ 1804.989258] usbcore: registered new interface driver cdc_acm
[ 1804.989263] cdc_acm: USB Abstract Control Model driver for USB modems and ISDN adapters
[ 1834.537586] usb 1-2: USB disconnect, device number 7
[ 1837.102196] usb 1-2: new high-speed USB device number 8 using xhci_hcd
[ 1837.440693] usb 1-2: New USB device found, idVendor=0955, idProduct=7023, bcdDevice= 4.01
[ 1837.440702] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1837.440708] usb 1-2: Product: APX
[ 1837.440711] usb 1-2: Manufacturer: NVIDIA Corp.
[ 1878.228125] usb 1-2: USB disconnect, device number 8
[ 1879.665190] usb 1-2: new high-speed USB device number 9 using xhci_hcd
[ 1880.008896] usb 1-2: New USB device found, idVendor=0955, idProduct=7023, bcdDevice= 4.01
[ 1880.008916] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1880.008927] usb 1-2: Product: APX
[ 1880.008936] usb 1-2: Manufacturer: NVIDIA Corp.
[ 1909.475525] cdc_acm 1-2:1.0: Zero length descriptor references
[ 1909.475538] cdc_acm: probe of 1-2:1.0 failed with error -22
[ 1960.666429] clocksource: timekeeping watchdog on CPU0: acpi_pm wd-wd read-back delay of 274057ns
[ 1960.667408] clocksource: wd-tsc-wd read-back delay of 538057ns, clock-skew test skipped!
[ 2135.624048] usb 1-2: USB disconnect, device number 9
[ 2141.555756] usb 1-2: new high-speed USB device number 10 using xhci_hcd
[ 2141.892296] usb 1-2: New USB device found, idVendor=0955, idProduct=7023, bcdDevice= 4.01
[ 2141.892307] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 2141.892312] usb 1-2: Product: APX
[ 2141.892317] usb 1-2: Manufacturer: NVIDIA Corp.
[ 2141.895600] cdc_acm 1-2:1.0: Zero length descriptor references
[ 2141.895616] cdc_acm: probe of 1-2:1.0 failed with error -22

Maybe Drive Orin has another workflow to apply DRIVE OS, unlike Drive AGX Orin?

3

Dear @liu.yao ,
Note that, flashing is not supported via VM. You need to use Native ubuntu 20.04 host to flash DRIVE target.

P3663 based platform are not supported via devzone . Please reach out to other channels for support.