I have a MSI laptop with GTX4080 (MSI Vector GP68 HX 12V). I use it with an external monitor (HDMI). It worked fine for almost one month, then started failing a few days ago. The external monitor freezes after some minutes of using it.
I’m on Ubuntu 22.04.3 LTS. I have included full details below. I have checked that I have the latest NVIDIA drivers installed. I attach the requested nvidia-bug-report.log.gz file.
Can you help me diagnose the problem? Currently, I can only use the computer without an external monitor, which makes it kind of unusable for my purposes.
In case it’s relevant, I removed the original RAM chip and added two new ones, to reach a total of 64GB
According to the changelog a bug was fixed in 535.86.05
* Fixed a bug that prevented displays from refreshing when using an
NVIDIA PRIME Display Offload sink.
I suspect this was reintroduced in your current 535.113.01
Can you possibly downgrade the driver to a working one?
Would you advise on following this tutorial? It mentions a ‘method of installing NVIDIA drivers involves using the NVIDIA CUDA repository, which is frequently updated and supports Debian, Ubuntu, RHEL, and other popular Linux distributions.’ Would it make any difference to this case?
Nvidia-settings not showing the gpu details is a bad sign, something went wrong downgrading the driver. Please run nvidia-bug-report.sh as root and attach the resulting nvidia-bug-report.log.gz file to your post.
Due to using the runfile installer you now have a mix of 535 and 525 driver versions, which doesn’t work. Please try this:
In software&updates, switch to the nouveau driver. This should remove all nvidia packages. Then run the runfile installer for 535.113.01 with option -b, immediately afterwards run it again with --uninstall option. This should remove all nvidia driver files. Then use Software&Updates to switch to the 525 driver and reboot. Please create a new nvidia-bug-report.log afterwards.
Thanks. I tried switching to nouveau driver before, and I think I did something wrong because it ended up badly… so this time I want to confirm so I don’t screw it again. This would be the sequence, can you confirm?
In software&updates, switch to the nouveau driver. No rebooting.
run the runfile installer for 535.113.01 with option -b. No rebooting.
run the runfile installer for 535.113.01 with option --uninstall. No rebooting.
use Software&Updates to switch to the 525 driver. Reboot