I am having a tough time , Nvidia Support seems completely lost. Please give me your thoughts

Hi everyone, I just want to understand what is going on and hopefully get some clarification or hear your experiences. I’ll be straight to the point to keep this post brief.

  1. I bought a “self-paced course” before going to bed one day. I opened the course to see the content, left my computer on, and when I actually sat down to do the course, I found a message saying, “You have exhausted the lab time provided with your course enrollment.”
  2. Before buying the course, I specifically narrowed down the search to pick a course with a certification. However, Nvidia support now tells me that this course has no certification, despite it still showing on their website as having one. See the attached image.
  3. Course completion: I have completed the course, but the progress page shows 75% completion, a grade score of “zero,” and a certification status saying, “in order to qualify for a certificate, you must have a passing grade.”

Nvidia support acknowledged the 75% completion bug but refuses to issue a certification. So, I have paid for a course where I can’t log in on my own time to re-watch videos, can’t get a certification, and can’t prove or display course completion. This is extremely disappointing, as I see these issues happening to others as well.

I have asked for a refund or credit toward another course. Let’s see what happens.

Are all “self-paced courses” limited in that you have to complete them within a certain time frame?

Thanks,

Ronaldo

We are unfortunately aware of this bad issue and trying to resolve. We have reported this to our vendor that is looking into this technical issue. We apologize for the inconvenience. We DO have a fix coming soon. Again very sorry for the bug.

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