IGX Orin can't boot, bootloader can not update

[mark.liao]

Hi NVIDIA Teams,

I got a IGX Orin in my office, which with RTX6000.
Unfortunately, it could not boot up.
(Power up, Fan Run, but nothing come out via DP Port.)

I follow the steps as below which I saw on some website:

1. Update the bootloader

2. Connect the IGX Orin to another Ubuntu 22.04 PC via USB Type-C cable

3. Press the reset button on IGX Orin to enter recovery mode when IGX starts.

4. My Ubuntu 22.04 PC could recognize IGX → NVIDIA Corp. APX

5. Release the reset button on IGX Orin.

6. Unzip the IGX bootloader file and navigate to the folder on the Ubuntu PC.

7. Type the following command to update the bootloader:
   $ cd Desktop (depends on your path)
   $ tar xvf Jetson_Linux_R36.1.0_aarch64.tbz2
   $ cd Linux_for_Tegra
   $ sudo ./flash.sh p3740-0002-p3701-0008-qspi internal

But I got fail at this step,
since I “sudo ./flash.sh p3740-0002-p3701-0008-qspi internal”
The terminal screen show fail at here↓
[Reading board information fial]

Would you mind to help me about this part?
I would like to boot up my IGX Orin.

[KevinFFF]

Hi mark.liao,

Are you using IGX developer kit or board kit?

What’s your current BMC firmware?
You can run the following command in BMC console to check.

# cat /etc/os-release

Have you referred to Troubleshoot Your Dev Kit - USB Timeout Error During Flashing for the USB timeout issue during flash?

[mark.liao]

Hi Kevin,

This is my IGX Orin.
It already mounts in a metal case.

[mark.liao]

Hi Kevin,

Actually, our IGX Orin doesn’t show any things after we bootup.
DP port doesn’t pass any signal on montior.

So I could not do any things. Even checking BMC firmware.

Attach is my Ubuntu 22.04 PC which connect IGX via USB Type-C cable.

[mark.liao]

Hi Kevin,

Please see my video recording below.

20240905_1

[KevinFFF]

It seems you are using IGX board kit.

@mark.liao

So I could not do any things. Even checking BMC firmware.

BMC firmware can be checked through console rather than the monitor.

Could you refer to the following instruction to access BMC console?
Log in to the BMC

[mark.liao]

Hi All,

Disabling autosuspend on my host machine’s USB ports could fixed this issue.

$ sudo bash -c ‘echo -1 > /sys/module/usbcore/parameters/autosuspend’

I flashed my bootloader successfully.

Thanks,
Mark