Can't booting after reboot

Robotics & Edge Computing IGX Orin Support Forum IGX Developer Kit
1

Hi,

 I have an IGX orin board kit.
 I install Holopack 2.0 DP from SDK manager.
 Someday I reboot the machine, it can't boot up anymore.
 Don't show booting logo even has a display connect to iGPU display port. 
 The BMC still working, I try to update latest BMC firmware and install QSPI. Unfortunely, SMCU is fail to update.
  After updating, I still can't get UART log from BMC webui.
 
 FW version from webui

Screenshot from 2024-07-11 19-06-32
Screenshot from 2024-07-11 19-06-321388×1405 119 KB

 Status from webui

Screenshot from 2024-07-11 19-07-02
Screenshot from 2024-07-11 19-07-021388×1405 176 KB

 Log show critical event

Screenshot from 2024-07-11 19-07-21
Screenshot from 2024-07-11 19-07-211388×1405 205 KB

“Service_CPU_bmcweb sensor value Reading has cross peek threashold”
Does this is problem?
And UART log from BMC don’t show up any log.

 bmc journalctl log

bmc.log (96.4 KB)

BR,
david

3

Hi david242,

It seems your BMC has been updated to the latest release(24.04-11-v3.2).

It is expected since updating SMCU through WebUI is not supported yet.

Please refer to SMCU update bug on BMC UI update - #8 by KevinFFF to update it if you are using C01 board.

Could you run the following command from host to check the serial console output from IGX?

$ ssh root@192.168.1.110 -p 2200
4

Hi KevinFFF,

No log.

boot_fail2
boot_fail22173×1403 409 KB

After pressing power key, the fans of power and RTX A6000 are start to working.
But no screen or UART log at all.

BR,
david

5

Please run the following command in BMC console to configure it outputs the log from Tegra.

# gpioset -m exit `gpiofind "bmc_gpio_n1"`=1

You may need to press ENTER after you enter the password for the prompt.
Let me show my result as following:

chunhuaif :#1[~]$ ssh root@192.168.1.110 -p 2200
root@192.168.1.110's password: 

nvidia@IGX:~$
6

Still can’t get any response.

I have pressing multiple ENTER on SOL and ssh terminal.

boot2
boot21920×1309 88.2 KB

7

Could you try to run the following command in BMC console at this moment and see if there’s any log output from port 2200?

# powerctrl reset

It seems both your BMC firmware(IGXOrinBMC-24.04-11-v3.2) and IGX Orin QSPI(rel-R36.3.1-2024.05-16) are the correct for IGX SW 1.0.

Have you also referred to Install IGX-Software - NVIDIA Docs to re-install IGX OS?

You can mount the ISO image through WebUI(Operations → Virtual media → Add file) instead of creating bootable USB.

8

Could you try to run the following command in BMC console at this moment and see if there’s any log output from port 2200?
→ still no log and no screen.

You can mount the ISO image through WebUI(Operations → Virtual media → Add file) instead of creating bootable USB.
→ Both USB drive and virtual media, need to select boot media on UEFI menu.
There are no log and no screen, could not do this action.
And can’t enter recovery mode by recovery button or BMC.
So can’t install HoloPack 2.0 DP from SDKmanager.

I have two other IGX board kits, don’t have this problem.
Does this is hardware problem?

9

It seems we don’t support this approach from IGX SW 1.0. Please do not install if from SDK Manager.

Okay, is the issue specific to one IGX board kit?

Maybe you can contact the vendor to do further check.

10

Thanks, we will check with vendor.

11

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