I recently purchased a Jetson Orin Nano from Think Robotics company with Order No: #TR30842 and Invoice No: TR/2023-24/8679. I am reaching out to bring a critical issue to your attention regarding the Jetson Orin Nano that I received.
I have followed the recommended procedure for flashing the operating system onto the Jetson Orin Nano using the SD card image provided on the NVIDIA website (https://developer.nvidia.com/embedded/jetpack). After successfully flashing the image onto a 512GB SD card and inserting it into the Jetson, the device boots up initially and show the below images
This issue is of utmost importance to me, as I have purchased the Jetson Orin Nano for a specific project, and the success of this project is contingent on the proper functioning of the Jetson. The abrupt halt in its operation is causing a significant setback, and I am eager to resolve this matter promptly.
I kindly request your immediate attention to this matter as it is time-sensitive for my project. I have invested in your product with high expectations, and I am confident that with your support, we can quickly identify and address the root cause of this issue.
Please let me know the steps for troubleshooting or any additional information you may require from my end to expedite the resolution process. Your prompt assistance in resolving this matter is greatly appreciated.
Jetsons do not have a BIOS. They have the equivalent in software, and this, along with the boot software, exists in QSPI memory on the module itself. Only the o/s exists on the SD card of the models which don’t have eMMC memory. You will need to flash the QSPI once with a compatible release before the SD card will be correctly recognized.
There is another possible issue. You said this is from Think Robotics, and if this is a third party carrier board (versus the development kit), then you probably need to use their flash software instead. Think Robotics would state which of the following applies:
Their carrier board is an exact match in electrical layout to the Jetson developer kits, and thus can directly use the NVIDIA flash softare (BSP).
Think Robotics might provide a patch for people to use with the NVIDIA software.
Think Robotics might provide their own complete set of flash software (in which case it is a patched version of the NVIDIA BSP).
If you have an SD card slot on the module itself, then this is a non-eMMC model. If the SD card slot is on the carrier board, then you have an eMMC model. Instructions for SD card models differ from that of the eMMC models. You would need Think Robotics’ instructions in such a case where it has eMMC, but you want to boot to the SD card (this requires an initrd flash).
Press ESC when the menu shows up, Boot Maintenance Manager → Boot Options → Change Boot Order, and make sure SD card is the first choice.
If it does not work or the SD card does not even show up, get a Ubuntu PC and re-flash the device with SDK Manager. Windows PC is not supported.
and after clicking on UEFI SD Device then nothing is happening.But also i can see there is a UEFI Shell is there so is there anything i can do with this. @DaveYYY
Serial console can work even with Windows (usually PuTTY is used for serial console from Windows). Setting is 115200 8N1, but you will need the 3.3V serial USB UART cable in cases where it is exposed as header pins.
