Jetson orin usb ports not working / no input

Robotics & Edge Computing Jetson Systems Jetson Orin Nano
1

Hi,
I’m having a serious issue with my Jetson Orin Nano Developer Kit, and I’m unable to use the board at all now.

I was able to boot it the first time, complete the initial setup, create my user account, and log in normally. However, after that first successful boot, all USB input stopped working completely.

Here is what I’m seeing:

  • The board boots normally and shows the Ubuntu login screen, but no USB devices work at all (keyboard or mouse)
  • I tried multiple known‑good wired and wireless keyboards and mice. None of them receive power (no LEDs, no mouse laser)
  • I verified that all peripherals and cables work on other devices
  • I did not have SSH or remote access enabled, so I cannot log in remotely
  • I cannot type in UEFI, in the login screen, or in the UEFI shell
  • Booting without the SD card shows the UEFI shell, but still no USB input
  • USB‑C OTG also does not work — connecting the board to a laptop shows No device detected
  • A USB‑C hub connected to the USB‑C port also receives no power
  • The board boots and displays video correctly, but all USB ports (USB‑A and USB‑C) appear to be completely non‑functional.
  • At this point, I cannot interact with the device in any way.
  • What should I do next, and is it possible to get a replacement or an RMA?

Thank you for your help.

5

Hi,

What is your bsp version?
Please try to update the latest bsp like r36.5 and cross check the issue exists.

Thanks

6

Thanks for the reply.

I followed the quick start guide, and I’m using Jetpack 6.2.1 and the latest firmware (L4T r36.5) or newer. I have confirmed the SD card is flashed correctly and not corrupted, and was able to boot into the board initially to complete the setup. But now I’m unable to access it in any way.

I think the issue is not related to the BSP version, and since the USB input does not work before Linux boots, so updating the BSP is not possible.

  • USB‑A ports provide no 5V power (no mouse laser, no keyboard LEDs)
  • USB‑C OTG also provides no power and is not detected by any host PC
  • USB devices do not work in UEFI, UEFI shell, or recovery mode
  • Booting with no SD card still shows the UEFI shell, but USB remains completely dead
  • Multiple known‑good keyboards and mice were tested
  • All peripherals work on other systems

The board boots normally and displays video, but all USB ports are non‑functional at the hardware level

Since USB does not function at the firmware/UEFI level, this is not a BSP or software issue.
It appears to be a failure of the USB controller or USB power rail.

Please advise on next steps for RMA or replacement.

Thanks.

7

Hi,

Please ensure you use SDK Manager to perform a complete device flash, including the QSPI.

Thanks

8

Hello,

I have a Windows computer, and I followed the Nvidia guide for how to set up your Orin Nano quickstart guide

I used the latest firmware and image on the SD card, and I was able to do the initial setup and user creation without any issues. So this is not a firmware or software issue. The issue is that the USB rail has no power and I can’t get any input into it, so I can’t use any peripheral USB device to connect ot my board.

What are the next steps?

Thanks a lot.

9

I reflashed everything and tried again. Completely new image on my SD card, and everything.

I followed the steps on the guided exaclty using the latest image and software versions.

Still no USB input, and I’m completely unable to use the board.

Pleas advice on what to do or try next.

Regards.

10

What does this mean here? What is your method to create user if you could not use your USB on the board?

Do you have a native Ubuntu host PC that can reflash the board?

Sdcard image does not really do full flash to the board. That is why sdkmanager matters in current status.

11

Thanks for the reply,

Let me try to answer your questions

I was able to boot once, do the initial setup, create my user, go to the UI, etc. But now I can’t get any input through USB, so I see it go to the user login page, and I am unable to log in. I didn’t set up SSH so I can’t use that method. I only have a Windows Computer and followed the Official Nvidia documentation for how to set up the board, following the Windows instructions exactly.
which is a supported setup way.

At this point, I’m getting very frustrated b/c the board is completely unusable. I was really excited to use it, but I see no clear solution. At this point, I want to exchange it for a working board. It seems like it’s defective.

Let me know if there are any steps you want me to do.

Regards,

12

Please get a Ubuntu host first and put your board into recovery mode and see if that ubuntu host is able to detect it in lsusb command.

If it gets detected, then try to flash it with sdkmanager.
If it fails, then go with RMA.

Just want to clarify. Please follow what we suggest first. Otherwise you might still hit this kind of issue again even with your new device.

I didn’t mean this issue is not a hardware problem. It is just current information is not enough to check if it is software problem or hardware. (not able to provide any software log)
For example, if USB driver is totally not loaded up, vbus might not be there as well but this kind of problem is pure software.

The true “factory reset” of a Jetson device is flashing it through the sdkmanager. Sdcard is never a true “reset” method. This involves the boot flow knowledge which is not what we focus now.

Some users do not really know how to operate Jetson correctly and think their board is broken. We had seen such cases before.

13

I don’t have an Ubuntu computer that I can use. Would you recommend I setup an entire WSL system on my Windows machine in order to attempt this?

I see it’s officially supported

However, I see some posts that discourage it.

Regards,
Please advise on next steps, and I will try them.