Jetson TK1 Only boots in recovery mode

We are a FIRST Robotics team (5462). We are having trouble with our Jetson TK1 only booting in recovery mode. We have read and tried what has been suggested on the forums. Has anyone had an issue like this?

How do we go about getting a replacement?

when plugged into power it only powers on for a split second and then powers off.

The power cycle thing does sound like a failure. See the top of this URL and search for “RMA” to see the RMA info: