Jetson xavier nx can not detect usb device

hello, everyone:
my Jetson xavier nx can not detect usb device when use lsusb.it show

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

when i insert a usb device, it can’t show anything about usb
use dmeg | grep usb command

[ 1.853800] usbcore: registered new interface driver uas
[ 1.853847] usbcore: registered new interface driver usb-storage
[ 1.853940] usbcore: registered new interface driver usbserial
[ 1.856654] tegra-xusb 3610000.xhci: Firmware timestamp: 2020-09-11 16:55:03 UTC, Version: 60.09 release
[ 1.856685] tegra-xusb 3610000.xhci: xHCI Host Controller
[ 1.856703] tegra-xusb 3610000.xhci: new USB bus registered, assigned bus number 1
[ 1.857418] tegra-xusb 3610000.xhci: hcc params 0x0184ff25 hci version 0x110 quirks 0x00050810
[ 1.857454] tegra-xusb 3610000.xhci: irq 463, io mem 0x03610000
[ 1.857701] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002
[ 1.857709] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 1.857717] usb usb1: Product: xHCI Host Controller
[ 1.857724] usb usb1: Manufacturer: Linux 4.9.140-tegra xhci-hcd
[ 1.857731] usb usb1: SerialNumber: 3610000.xhci
[ 1.858809] tegra-xusb 3610000.xhci: xHCI Host Controller
[ 1.858820] tegra-xusb 3610000.xhci: new USB bus registered, assigned bus number 2
[ 1.858829] tegra-xusb 3610000.xhci: Host supports USB 3.1 Enhanced SuperSpeed
[ 1.859051] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003
[ 1.859060] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 1.859067] usb usb2: Product: xHCI Host Controller
[ 1.859074] usb usb2: Manufacturer: Linux 4.9.140-tegra xhci-hcd
[ 1.859080] usb usb2: SerialNumber: 3610000.xhci
[ 1.862426] usbcore: registered new interface driver xpad
[ 1.959405] usb usb1: usb_suspend_both: status 0
[ 2.077536] usbcore: registered new interface driver usbhid
[ 2.077539] usbhid: USB HID core driver
[ 2.091891] usbcore: registered new interface driver snd-usb-audio
[ 6.022449] tegra-xusb 3610000.xhci: Upgrade port 0 to USB3.0
[ 6.022457] tegra-xusb 3610000.xhci: Upgrade port 1 to USB3.0
[ 6.123573] usb usb2: usb_suspend_both: status 0
[ 6.243930] usb0: HOST MAC 42:8a:0b:c7:cf:ae
[ 6.243973] usb0: MAC 42:8a:0b:c7:cf:af
[ 6.276132] l4tbr0: port 2(usb0) entered blocking state
[ 6.276140] l4tbr0: port 2(usb0) entered disabled state
[ 6.282574] device usb0 entered promiscuous mode
[ 6.303402] IPv6: ADDRCONF(NETDEV_UP): usb0: link is not ready
[ 6.798365] IPv6: ADDRCONF(NETDEV_CHANGE): usb0: link becomes ready
[ 8.271271] tegra-xusb 3610000.xhci: entering ELPG
[ 8.274195] tegra-xusb 3610000.xhci: entering ELPG done
[ 11.401611] l4tbr0: port 2(usb0) entered blocking state
[ 11.401621] l4tbr0: port 2(usb0) entered forwarding state

it can not change anything, it not third party module, so what should i do? changing device tree files?
Hope someone can help, thanks a lot!

Moving this to the Jetson Xavier NX category.

Hi,

Everyone’s “module” is always from NV. There is no “3rd party module”. Only have “3rd party carrier board”. Thus, please clarify what is the exact thing you want to say here.

Please try some easy usb device like usb mouse and keyboard and see if if has anything show in dmesg after you connect them.

i am sorry about i say.
i have used a mouse and keyboard,but nothing changed.
using command lsusb -t, it will show follows forever.

/: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=tegra-xusb/4p, 10000M
/: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=tegra-xusb/4p, 480M

Please reflash the board with sdkmanager. If issue is still same, then it could be hardware problem.

i have flash it already using sdkmanager, but issue is still same, maybe the usb hub IC is bad.

Sorry to heart that. Please RMA this module.

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