Order #186776 - Unable to redeem Coupon Code "invalid promo code"

Learning and Certification Teaching & Curriculum Support
1

I purchased the NVIDIA Academy All Access Pass – Self-Paced and I’m unable to redeem the course.

Order information:

  • Order number: 186776
  • Customer Support Case 01246929
  • Product: All Access Pass – Self-Paced

Issue:

When I follow the redemption instructions in the email:

  1. Go to NVIDIA Academy.
  2. Search for the course.
  3. Select Buy Now.
  4. Enter the coupon code.
  5. Complete the required checkout information.

The system returns the message:

Invalid promo code

Troubleshooting steps already attempted:

  • Logged out and back in multiple times.
  • Used the same NVIDIA account that received the coupon.
  • Re-entered all required billing information.
  • Tried multiple browsers.
  • Started a completely new checkout session.

I should also mention that when I originally placed the order, I accidentally selected “Purchasing for someone else.” I’m not sure whether this affected the enrollment or coupon-generation process.

Could an NVIDIA representative please verify whether my coupon was generated correctly or manually enroll my account in All Access Pass – Self-Paced if necessary?

2

Hello @stevenyin427

Please see this: Support for DLI Issues