Update: I reached out to Pimax and they confirmed that we must all switch to the Fiber Optic cable. They are offering a discount if you purchase it through them. I personally didn’t want to wait so I went through Amazon. As soon as I switched the cable and plugged it in, it connected and works fine. Pimax should make some sort of announcement.
Fiber Optic cable to connect what to what?
The Pimax headset cable needs to be replaced to the new Fiber optic one. The new one will have 1 DP connection and one usb connection. These headset cables can be replaced. I didn’t know until my puppy chewed on it and I was freaking out. Thank God Pimax let me know it can be replaced lol
Can you provide a link to the product I need to use to replace the current cable? I contacted Pimax and they said:
- If your helmet is 8KX KDMAS, you can buy a fiber optic cable that can work
If your helmet is 8KX DMAS, it is recommended to change to the KDMAS version - Please update the graphics card driver to the latest
- Use a repeater, maybe solve the 3090TI problem
(repeater? what are they talking about?)
Frankly, their response tells me almost nothing. I’ve asked for a clarification but it sounds like you know exactly what to do :)
So I bought this: Amazon.com: 6m Fiber Optical Cable replacement for Pimax Vision Artisan, 5K, 8K Series VR Headset with USB-Powered Supply Models : Video Games
Hopefully that’s correct!
@larry14 That is the correct cable! Good luck!
Is there any update on this? I just installed a brand new 3090 TI to find this issue. The cable mentioned is out of stock everywhere in the US. I can’t believe this has been an issue so long.
@monty585 unfortunately the only way to get the Pimax to work with the 3090 ti is with the fiber optic cable. Have you tried Amazon? That’s where I purchased mine. You may also buy it through the Pimax store or reach out to the Pimax support team.
Amazon, Ebay, Adorama. All sold out.
I’ll reach out to Pimax.
So unfortunate. I guess this is why they call it the bleeding edge.
Thanks
Looks like Amazon was just updated for an Aug 1 delivery. But the price has increased. The price of progress I suppose.
The 6m cable got here today. As expected, it works now with the 3090 TI.
Earlier this week I tried a 1 meter 8k DP 1.4 cable with an 8k 1.4 repeater (not the lindy one) and it did NOT work.
This might be a bit late, but we now included this issue as part of our official customer help database. So in case someone still has issues or runs into this in the future, here is the link for reference:
https://nvidia.custhelp.com/app/answers/detail/a_id/5382
Thanks!
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