Unsupported OS

AI & Data Science NVIDIA AI Workbench
1

“Hello, I am trying to install AI Workbench on Windows 11, but I am having some problems. Here is part of the log; I think these lines are important:”
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[2025-07-09 21:52:50.407] [info] (start-service-admin) { gpuInstallSelected: false, migrateWSL: false, runtime: ‘podman’ }
[2025-07-09 21:52:50.407] [info] (start-service-admin) Install Command wsl -u root -d NVIDIA-Workbench – /home/workbench/.nvwb/bin/wb-svc -websocket -podman -gid 1000 -uid 1000 -debug install
[2025-07-09 21:52:50.407] [info] (start-service-admin) isAdminPrivileged false
[2025-07-09 21:52:50.420] [info] (renderer) Navigating to run-install-workflow, /loading
[2025-07-09 21:52:50.421] [error] (start-service-admin) healthCheck: request to http://[::1]:50001/v1/health failed, reason: connect ECONNREFUSED ::1:50001
[2025-07-09 21:52:51.429] [info] (start-service-admin) password not accepted yet, checking health status again
[2025-07-09 21:52:51.431] [error] (start-service-admin) healthCheck: request to http://[::1]:50001/v1/health failed, reason: connect ECONNREFUSED ::1:50001
[2025-07-09 21:52:52.444] [info] (start-service-admin) password not accepted yet, checking health status again
[2025-07-09 21:52:52.449] [info] (start-service-admin) HEALTH CHECK PASSED
[2025-07-09 21:52:52.450] [info] (renderer) SERVICE: installService(), CHANNEL: install_admin_service
[2025-07-09 21:52:52.450] [info] (renderer) Navigating to poll-workbench-install-route, /run-install-workflow
[2025-07-09 21:52:52.455] [info] (renderer) Dependency install data {“message”:“Unsupported OS”,“detail”:null,“task”:0,“taskName”:“”,“totalTasks”:0,“taskProgress”:0,“error”:“Managed installation on this OS is currently supported. See NVIDIA AI Workbench - NVIDIA Docs for more information.”}
[2025-07-09 21:52:52.456] [info] (renderer) {“message”:“Unsupported OS”,“detail”:null,“task”:0,“taskName”:“”,“totalTasks”:0,“taskProgress”:0,“error”:“Managed installation on this OS is currently supported. See NVIDIA AI Workbench - NVIDIA Docs for more information.”}
main.log (558.8 KB)

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2

what language pack is your windows OS?

3

my lp is ru

4

ok.

I think this is the problem but I swear we fixed it.

let me escalate.

5

fixed or will be fixed?

What i should to do?

6

fixed.

so im either wrong or its a bug.

try this

  • change your lp to English
  • install again
  • switch back to ru
7

hello, the erorr is same
main.log (76.5 KB)

8

main.log (185.0 KB)

9

WSL version: 2.5.9.0
Kernel version: 6.6.87.2-1
WSLg version: 1.0.66
MSRDC version: 1.2.6074
Direct3D version: 1.611.1-81528511
DXCore version: 10.0.26100.1-240331-1435.ge-release
Windows version: 10.0.26100.4652

10

ok. happy to know that i’m wrong on the lp issue.

unhappy to know it’s not working.

back at you in a bit.

11

ok, thnks !
i wait for you!

12

i am still waiting for you))

13

It’s in the pipeline.

Engineer should look at it tmrw or next.

We will figure this out!!!

14

Hi, it seems the installation process is failing to validate your Windows version somehow. I am raising this with the appropriate engineers. In the meantime, can you please share your workbench.log and nvwb.log files here? You should be able to find it using the File Explorer and looking into the AI Workbench distro, the path should be Linux\NVIDIA-Workbench\home\workbench\.nvwb\logs. For more info: Log and Runtime Files — NVIDIA AI Workbench User Guide.

15

The team is expecting this is an encoding issue, can you please open a powershell terminal and share the output of the following command?

(Get-CimInstance Win32_OperatingSystem) | Select-Object Caption, Version, BuildNumber | Format-List

16

Hello! there is log from Linux\NVIDIA-Workbench\home\workbench\ …
workbench.log (289.4 KB)

17

Caption : Майкрософт Windows 11 Pro
Version : 10.0.26100
BuildNumber : 26100

18

install-config-20250710T205957Z.txt (1.6 KB)

19

there is no nvwb.log

20

config.txt (547 Bytes)
but config is still podman, i have docker desktop.