Please provide the following info (tick the boxes after creating this topic):
Submission Type
[*] Bug or Error
Feature Request
Documentation Issue
Question
Other
Workbench Version
[*] Desktop App v0.44.8
CLI v0.21.3
Other
Host Machine operating system and location
[*] Local Windows 11
Local Windows 10
Local macOS
Local Ubuntu 22.04
Remote Ubuntu 22.04
Other
Windows Version:26100.751
Processor: Intel 13900KF
Card: RTX4090
RAM: 96GB
I am trying to install AI workbench for several times, searched on forum several times and tried all the solutions not working. Preinstalled the newest Ubuntu, WSL2.
[2024-06-07 18:54:42.957] [error] (check-host) Command failed: wsl -u workbench -d NVIDIA-Workbench – /home/workbench/.nvwb/bin/wb-svc -gid 1000 -uid 1000 info
failed to load server info. try again: failed to load host state: Failed to check gpu state - you may need to restart you computer to reload drivers: exit status 1
[2024-06-07 18:54:42.958] [info] (renderer) SERVICE: hostCheck(), CHANNEL: check_host
[2024-06-07 18:54:42.958] [error] (renderer) error.platform.installer.get_initial_state:invocation[0] {
type: ‘app_error’,
data: { message: ‘Something went wrong please restart your installer’ }
}
Looks like AI Workbench is unable to detect the status of your GPUs. Assuming you have installed GPU drivers already, you may need to reboot your system to reload the drivers. Try that and see if it helps.
Thanks for the reply, I will try to uninstall all the driver and install the CUDA 12.5 built in driver. Install the newest version AI workbench. Will try again. Thanks for the help.
Seems like its still not working. Uninstalled every Nvidia related software and reinstalled the driver, CUDA, and newest workbench (Version 0.50.17). However, still get application error. I’ve attached the log again. Sorry for interupting. main.log (56.9 KB)
We need to see the details of the WSL2 setup because WSL is preventing AI Workbench from properly installing. Please send wsl -v cmd output. Have you already installed Docker Desktop on this workstation? wsl --update should fix the wsl installation.
Here’s the workbench info and newest main.log. It seems like its always not detecting the gpu state. However, I installed the latest CUDA 12.5 driver with built in display driver (clean installation).
Seems like there’s also podman issue, I’m installed lastest version of docker.
Also, my wsl2 is newest version with Ubuntu 22.04 installed
Seems like in the latest windows 11 24H2 build, they removed the essential WMIC.exe feature which Nvidia AI workbench needs. Is that possible to have a update to solve the issue? Microsoft already released the 24H2 builds.
Good find. Pretty sure you are correct here. We are using wmic.exe in 1 spot where we look for installed GPU cards even in the case the drivers aren’t installed or installed incorrectly.
We do test on Windows 11 Insiders, but for some reason we didn’t see this failure. We’ll have to go dig into why.
But yes - simple fix and we’ll get it out in the next release. Thanks!
The strange thing is that seems like win 11 24h2 upgraded from 23h2 will have wmic remained. However, for freshly installed win11 24h2, the wmic is totally removed.
That might be the reason that the bug was not found on 24h2.
I got same problem but WSL2 is currently installed and enabled.
Log says: “Could not update Windows Features. Manually enabling ‘Virtual Machine Platform’ and ‘Windows Subsystem for Linux’ via Windows Features and then rebooting your machine may resolve the issue.” but these services are already enabled. main.log (6.1 KB)
