Installing Error Application Error: Something happened, please contact support or try restarting the application and installer

Hello, so i am attempting to install AI Workbench.
Every time i run it or uninstall and try to install again i get the same issue.

“Application Error
Something happened, please contact support or try restarting the application and installer.”

I attached me main.log

EDIT:
I used this for installation

i also created a new user account login for windows to try to install it. it just ended up downloading the distro again and failing same point.

Submission Type
Bug or Error

Workbench Version
Desktop App v0.44.8.2142

Host Machine operating system and location
Local Windows 11
main.log (103.3 KB)

Thanks for posting!

While I’m validating the issues in this log, it seems that there is a problem with WSL2.

A few questions

  • Did you previously have WSL version 1 installed?
  • Did the workbench installer successfully install WSL2?
  • If so, did you reboot your machine after that?
  • What happens if you run wsl -d NVIDIA-Workbench in a windows shell?
  • Finally, what happens if you reboot your machine and try to run the installer again?

Tyler

  • Did you previously have WSL version 1 installed?
    I don’t quite remember if i had WSL version 1 installed. i would say no. is there a way to check?

  • Did the workbench installer successfully install WSL2?
    I had WSL installed already, so it went to downloading the distro and installed it?

  • If so, did you reboot your machine after that?
    During the first time i had the error it didnt restart, when i made a new user account and try installing it that way, i think it may have did but not a 100% sure on that one.

  • What happens if you run wsl -d NVIDIA-Workbench in a windows shell?

PS C:\Users\badee> wsl -d NVIDIA-Workbench
Windows Subsystem for Linux is now available in the Microsoft Store!
You can upgrade by running 'wsl.exe --update' or by visiting https://aka.ms/wslstorepage
Installing WSL from the Microsoft Store will give you the latest WSL updates, faster.
For more information please visit https://aka.ms/wslstoreinfo

Welcome to Ubuntu 22.04.4 LTS (GNU/Linux 5.10.102.1-microsoft-standard-WSL2 x86_64)

 * Documentation:  https://help.ubuntu.com
 * Management:     https://landscape.canonical.com
 * Support:        https://ubuntu.com/pro

This message is shown once a day. To disable it please create the
/home/workbench/.hushlogin file.
  • Finally, what happens if you reboot your machine and try to run the installer again?
    I tried that, it didnt do anything.

Got it. Back to you soon.

Ok. Some progress on analyzing this.

  • Can you verify that the .ssh folder is there on the Windows’ side?
    • Look at the path: /mnt/c/Users/badeed/.ssh
  • Can you verify that you have your virtualization setup properly?
    • Go to “turn windows features on/off” and check that WSL2 is turned on, as is Virtual machine platform. See screen shot attached.

Then try the following:

  • If the .ssh folder isn’t there on the Window’s side, then make it.
  • If the virtualization isn’t setup properly, then toggle those options. You may have to restart.
  • After the restart, do the following:
    • Delete the NVIDIA-Workbench wsl distro by running the following command from a windows shell
      • wsl --unregister NVIDIA-Workbench
    • Then use the Windows feature to “add/remove” programs and uninstall Workbench
  • Then, double check program files are removed from the windows side by deleting the following
    • C:\Users<your_user_name>\AppData\Local\nvidia-workbench-updater
    • C:\Users<your_user_name>\AppData\Local\NVIDIA Corporation\AI Workbench
    • C:\Users<your_user_name>\AppData\Local\NVIDIA Corporation\Workbench
    • C:\Users<your_user_name>\AppData\Roaming\nvidia-workbench
  • Finally, rerun the installer
    • It should work.
    • If it doesn’t, then please send us the main.log file again so we can finish the trouble shooting.

.ssh folder existed already but was empty.
the Windows sub-system for linux and VMP were already enabled in the features.

  • wsl --unregister NVIDIA-Workbench
    Ran and unregistered

all the folders were removed. some didnt exist those who existed were removed.

when running the installer, this time it re-downloaded the distro and then the same thing happened

“Application Error
Something happened, please contact support or try restarting the application and installer.”

here is my main.log

main.log (19.4 KB)

ok. it would be great to hop on a call and dig a bit more.

if you are interested, can you email aiworkbench-ea@nvidia.com so we can set something up?

yeah, ill send an email.

Hi! I am having this exact same error. What was/is the solution?

We haven’t been able to find a time that works for both of us sadly.
I work 8:30am CST to 3:30pm CST or to 5:30pm CST every other week
My times are almost anytime when i am off work or lunch breaks haha.

Hi

Scheduling is tough.

I have some time tomorrow.

Are you available at 4 pm CST?

I can’t tell if you go to 3:30 or 5:30 tomorrow.

Tyler

~WRD0001.jpg

Hello, yes i am available.
Sorry i responded to this from my email, i thought it was an email lol