Help error installing Workbench

Hey guys :)

I need help, i am trying install workbench but i always got prompt with msg Something happened, please contact support or try restarting the application and installer…

Submission Type
Bug or Error Something happened, please contact support or try restarting the application and installer…

Workbench Version
Desktop App v0.44.8 or latest since i download recently

Host Machine operating system and location

Local Windows 10

Local Ubuntu 22.04
main.log (232.0 KB)

Hi

Can you try the following?

  • Uninstall AI Workbench
    • In a powershell, run: wsl -d NVIDIA-Workbench -u root -- /home/workbench/.nvwb/bin/nvwb-cli uninstall --uid 1000 --gid 1000
    • Then, remove the NVIDIA-Workbench distro with the powershell command
    • wsl --unregister NVIDIA-Workbench
    • Then, go into “Add or remove programs” in Windows and un-inistall AI Workbench
  • Then, in a powershell update your WSL with
    • wsl --update
  • Then try and install Workbench again by double clicking the installer.

Let us know if this works or if you get any errors.

If you get any errors, please share them.

Hey thanks so much for the help, the first command wsl -d NVIDIA-Workbench -u root -- /home/workbench/.nvwb/bin/nvwb-cli uninstall --uid 1000 --gid 1000 did not work but i think the secund command to unregister is the one that make the magic I think
when i run wsl update it said to me i already have the latest but when i try to run the app Nvidia Workbench it start Downloading WSL2 so i hope this time it finish and i am able to install <3 thank you so much for take the time to answer me <3

Ok. Keep us posted.

1 Like