USB stopped working all of a sudden

Autonomous Machines Jetson & Embedded Systems Jetson AGX Xavier
1

Hi,
USB ports on my Xavier were working for the past several weeks. Suddenly, yesterday, they stopped working. I haven’t made any changes to software or drivers when it stopped working. Any help would be appreciated. Thanks!

~ :) lsusb
~ :) lspci
0001:00:00.0 PCI bridge: NVIDIA Corporation Device 1ad2 (rev a1)
0001:01:00.0 SATA controller: Marvell Technology Group Ltd. Device 9171 (rev 13)
0003:00:00.0 PCI bridge: NVIDIA Corporation Device 1ad2 (rev a1)
0003:01:00.0 Network controller: Intel Corporation Wireless 8265 / 8275 (rev 78)
~ :) dmesg | grep usb
[    0.000000] Kernel command line: root=/dev/mmcblk0p1 rw rootwait console=ttyTCU0,115200n8 console=tty0 fbcon=map:0 net.ifnames=0 rootfstype=ext4 video=tegrafb no_console_suspend=1 earlycon=tegra_comb_uart,mmio32,0x0c168000 gpt usbcore.old_scheme_first=1 tegraid=19.1.2.0.0 maxcpus=8 boot.slot_suffix= boot.ratchetvalues=0.2.2 vpr=0x8000000@0xf0000000 sdhci_tegra.en_boot_part_access=1  
[    1.132958] usbcore: registered new interface driver usbfs
[    1.133091] usbcore: registered new interface driver hub
[    1.133343] usbcore: registered new device driver usb
[    1.204374] vdd-usb-3v3: at 3300 mV 
[    4.357715] usbcore: registered new interface driver r8152
[    4.357775] usbcore: registered new interface driver asix
[    4.357826] usbcore: registered new interface driver ax88179_178a
[    4.357883] usbcore: registered new interface driver cdc_ether
[    4.357927] usbcore: registered new interface driver net1080
[    4.357977] usbcore: registered new interface driver cdc_subset
[    4.358029] usbcore: registered new interface driver zaurus
[    4.358098] usbcore: registered new interface driver cdc_ncm
[    4.367228] tegra-xusb 3610000.xhci: USB2 port 0 has OTG_CAP
[    4.367233] tegra-xusb 3610000.xhci: USB3 port 2 has OTG_CAP
[    4.374373] usbcore: registered new interface driver uas
[    4.374431] usbcore: registered new interface driver usb-storage
[    4.374516] usbcore: registered new interface driver usbserial
[   14.500392] usbcore: registered new interface driver xpad
[   15.018352] usbcore: registered new interface driver usbhid
[   15.022572] usbhid: USB HID core driver
[   35.548262] usbcore: registered new interface driver snd-usb-audio
[   39.218109] tegra-xusb 3610000.xhci: USB2 port 0 has OTG_CAP
[   39.218113] tegra-xusb 3610000.xhci: USB3 port 2 has OTG_CAP
[   39.343235] tegra-xusb 3610000.xhci: USB2 port 0 has OTG_CAP
[   39.347110] tegra-xusb 3610000.xhci: USB3 port 2 has OTG_CAP
[   39.401779] tegra-xusb 3610000.xhci: USB2 port 0 has OTG_CAP
[   39.405217] tegra-xusb 3610000.xhci: USB3 port 2 has OTG_CAP
[   39.956321] tegra-xusb 3610000.xhci: USB2 port 0 has OTG_CAP
[   39.956436] tegra-xusb 3610000.xhci: USB3 port 2 has OTG_CAP
[   40.064052] tegra-xusb 3610000.xhci: USB2 port 0 has OTG_CAP
[   40.064188] tegra-xusb 3610000.xhci: USB3 port 2 has OTG_CAP
[   41.070918] tegra-xusb 3610000.xhci: USB2 port 0 has OTG_CAP
[   41.070923] tegra-xusb 3610000.xhci: USB3 port 2 has OTG_CAP
[   42.731450] tegra-xusb 3610000.xhci: USB2 port 0 has OTG_CAP
[   42.731462] tegra-xusb 3610000.xhci: USB3 port 2 has OTG_CAP
[   42.760753] tegra-xusb 3610000.xhci: USB2 port 0 has OTG_CAP
[   42.760763] tegra-xusb 3610000.xhci: USB3 port 2 has OTG_CAP
[   51.120577] tegra-xusb 3610000.xhci: USB2 port 0 has OTG_CAP
[   51.120591] tegra-xusb 3610000.xhci: USB3 port 2 has OTG_CAP
[   51.202876] tegra-xusb 3610000.xhci: USB2 port 0 has OTG_CAP
[   51.202883] tegra-xusb 3610000.xhci: USB3 port 2 has OTG_CAP
~ :)
2

Hi, it looks like the USB port broken, you may send it RMA.

3

Interesting, but why would that cause the USB host to entirely disappear from lsusb?

4

Not sure about that, please send it RMA if possible.

5

When RMAing is it possible to get a new unit first before sending the existing one back? The current unit is being actively used for something critical – I would love to have the broken USB fixed but all the critical parts don’t use the USB, it just makes it more annoying because I cannot connect a keyboard etc.

6

Sorry no such service way.