Audio2Face crashes after opening a saved .usd project

AI & Data Science Digital Humans (closed) Audio2Face (closed)
1

Hello,
I face an issue when using Audio2Face. When I open a new project, I can use the app with no problem. However, if I want to use a saved project, the app stays opened for about 30 seconds and then closes.

Steps to repro:

  1. Open Audio2Face
  2. Open a saved project
  3. Press no when prompted to save the current project dialog box
  4. Wait for ~30 sec.

Here are the most recent logs:
[crash] Crash detected in pid 20212 thread 18884
[crash] Crash metadata:
[crash] CarbSdkVersion = ‘146.6+release146.tc8432.5d97b625’
[crash] DumpId = ‘edcdd329-2d8b-402a-8745-36e8295232ed’
[crash] ProductName = ‘OmniverseKit’
[crash] RetryCount = ‘0’
[crash] StartupTime = ‘1696541125’
[crash] UploadSuccessful = ‘0’
[crash] UptimeSeconds = ‘45’
[crash] Version = ‘105.0.1+release.109439.ed961c5c.tc’
[crash] aftermath_enabled = ‘1’
[crash] aftermath_flags = ‘3’
[crash] aftermath_status = ‘auto-enabled’
[crash] appName = ‘Audio2Face’
[crash] appState = ‘started’
[crash] appVersion = ‘2023.1.1-rc.1+2023.1.2729.e4171486.tc’
[crash] autoloadExts = ‘’
[crash] buildBranch = ‘release’
[crash] buildCi = ‘tc’
[crash] buildHash = ‘ed961c5c’
[crash] buildId = ‘16147338’
[crash] buildMajor = ‘105’
[crash] buildMinor = ‘0’
[crash] buildMr = ‘0’
[crash] buildNumber = ‘109439’
[crash] buildPatch = ‘1’
[crash] buildVersion = ‘105.0.1’
[crash] carboniteFrameworkVersion = ‘146.6+release146.tc8432.5d97b625’
[crash] carboniteSdkVersion = ‘146.6+release146.tc8432.5d97b625’
[crash] commandLine = '“C:\Users<username>\AppData\Local\ov\pkg\audio2face-2023.1.1\kit\kit.exe” “C:\Users<username>\AppData\Local\ov\pkg\audio2face-2023.1.1\apps/audio2face.kit” ’
[crash] cpuId = ‘Intel64 Family 6 Model 191 Stepping 2’
[crash] cpuName = ‘13th Gen Intel(R) Core™ i7-13700HX’
[crash] cpuVendor = ‘GenuineIntel’
[crash] desktopOrigin = ‘(0, 0)’
[crash] desktopSize = ‘2560x1440’
[crash] displayCount = ‘1’
[crash] displayRes_0 = ‘2560x1440x32bit@240Hz’
[crash] environmentName = ‘default’
[crash] externalBuild = ‘1’
[crash] gpuDriver_0 = ‘537.42’
[crash] gpuDriver_1 = ‘0x0000’
[crash] gpuVRAM_0 = ‘16844324864’
[crash] gpuVRAM_1 = ‘134217728’
[crash] gpu_0 = ‘NVIDIA GeForce RTX 4090 Laptop GPU’
[crash] gpu_1 = ‘Intel(R) UHD Graphics’
[crash] kitRendererDriverVersion = ‘537.42’
[crash] lastCommand = ‘CreatePrim(prim_path=/Environment/defaultLight,prim_type=DistantLight,select_new_prim=False,attributes=?,create_default_xform=True)’
[crash] lastCommands = ‘CreatePrim(prim_path=/Environment,prim_type=Xform,select_new_prim=False,create_default_xform=True),CreatePrim(prim_path=/Environment/defaultLight,prim_type=DistantLight,select_new_prim=False,attributes=?,create_default_xform=True)’
[crash] memoryStats = ‘(avail/total) RAM: 11.0429/31.6472GB, Swap: 7.18959/43.1175GB, VM: 130945/131072GB’
[crash] osDistro = ‘22H2’
[crash] osName = ‘Windows 11 Pro’
[crash] osVersion = ‘10.0.22621’
[crash] portableMode = ‘0’
[crash] primaryDisplayRes = ‘2560x1440x32bit@240Hz’
[crash] realmProcessCount = ‘1’
[crash] realmProcessIndex = ‘0’
[crash] shaderdb_debugSymbols = ‘0’
[crash] shaderdb_dumpIncludeOverrides = ‘0’
[crash] shaderdb_dumpIntermediates = ‘0’
[crash] shaderdb_obfuscateCode = ‘1’
[crash] shaderdb_optimizationLevel = ‘1’
[crash] systemInfo = ’
|---------------------------------------------------------------------------------------------|
| Driver Version: 537.42 | Graphics API: D3D12
|=============================================================================================|
| GPU | Name | Active | LDA | GPU Memory | Vendor-ID | LUID |
| | | | | | Device-ID | UUID |
|---------------------------------------------------------------------------------------------|
| 0 | NVIDIA GeForce RTX 4090 Laptop… | Yes: 0 | | 16064 MB | 10de | 7e2d0100… |
| | | | | | 2757 | 0 |
|---------------------------------------------------------------------------------------------|
| 1 | Intel(R) UHD Graphics | | | 128 MB | 8086 | 8a290100… |
| | | | | | 4688 | 0 |
|=============================================================================================|
| OS: Windows 11 Pro, Version: 10.0 (22H2), Build: 22621, Kernel: 10.0.22621.2361
| Processor: 13th Gen Intel(R) Core™ i7-13700HX | Cores: 16 | Logical: 24
|---------------------------------------------------------------------------------------------|
| Total Memory (MB): 32406 | Free Memory: 18691
| Total Page/Swap (MB): 44152 | Free Page/Swap: 19632
|---------------------------------------------------------------------------------------------|
’
[crash] telemetrySessionId = ‘120715564613104217’
[crash] userId = ‘default’
[crash] workingDirectory = ‘C:\Windows\System32’

[crash] Thread 18884 backtrace follows:
000: 0x000001AD9F1B0F88
001: libportaudio64bit.dll!Pa_GetSampleSize+0x1af
002: libportaudio64bit.dll!PaUtil_EndBufferProcessing+0x6e
003: libportaudio64bit.dll!PaWin_WDMKS_QueryFilterMaximumChannelCount+0x176b
004: msvcrt.dll!beginthreadex+0x134
005: msvcrt.dll!endthreadex+0xac
006: KERNEL32.DLL!BaseThreadInitThunk+0x1d
007: ntdll.dll!RtlUserThreadStart+0x28

Thank you in advance for support.

2

@gowonder16 have you tried to disable the Intel UHD display driver? you can do that via Device Manager > Display Driver > right click on the UHD driver > Disable Driver

3

Thank you, I tried that but no effect. That .usd file might be corrupted. At the moment, it’s unclear why it got so. For now, I created a new .usd file saved and opened it. The app is working fine.

4

It’s not quite clear what causes the crash.

What you can try is open that same file in USDComposer. if the crash comes from old a2f related nodes, then the file should be openable in Composer.
You can also try disable OmniGraph in A2F app by right clicking on the play button on the left tools panel, and uncheck OmniGraph, then try open your file.
image

the last few lines of your crash shows that audio port has issue. Maybe the the audio folder pointed in the a2f setup is corrupted or not compatible? If you are able to open the scene in A2F with OmniGraph disabled, try changing it to different audio directory maybe and try save-as a new file and reopen again with OmniGraph enabled.