Create installation fails but everything else installs fine

These are the logs I get when trying to install create. I know for sure I have the latest GPU Drivers, my GPU is a GForce GTX 1080TI which as far as I know supports RTX. I am running Omniverse on my local PC which containst two GForce 1080TI cards. Omniverse view is installed and seems to work fine. I am running on Windows 10 pro Version 10.0.19042 Build 19042.

Error occurred during installation of Create: Command failed: “C:\Users\Orlando\AppData\Local\ov\pkg\create-2021.3.7\omni.create.warmup.bat” --/app/environment/name=‘launcher_warmup’
2021-11-11 18:50:38 [1,491ms] [Error] [gpu.foundation.plugin] No device could be created. Some known system issues:

  • The driver is not installed properly and requires a clean re-install.
  • Your GPUs do not support RayTracing: DXR or Vulkan ray_tracing, or hardware is excluded due to performance.
  • The driver cannot enumerate any GPU: driver, display or a docker issue. For Vulkan, test it with Vulkaninfo tool from Vulkan SDK, instead of nvidia-smi.

2021-11-11 18:50:42 [5,758ms] [Error] [omni.kit.window.viewport.plugin] Failed to initialize resource manager
2021-11-11 18:50:42 [5,758ms] [Error] [omni.kit.window.viewport.plugin] Failed to prepare GPU Foundation
2021-11-11 18:50:42 [5,758ms] [Error] [omni.kit.window.viewport.plugin] Failed to startup required plugins
2021-11-11 18:50:42 [5,815ms] [Error] [carb.scripting-python.plugin] AttributeError: ‘NoneType’ object has no attribute ‘get_mouse_event_stream’

At:
c:\users\orlando\appdata\local\ov\pkg\create-2021.3.7\kit\extscore\omni.kit.window.viewport\omni\kit\viewport\scripts\context_menu.py(27): on_startup
c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py(143): _startup_ext
c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py(174): startup_all_extensions_in_module
c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py(225): startup_all_extensions_in_module
PythonExtension.cpp::startup()(2):

2021-11-11 18:50:42 [5,815ms] [Error] [omni.ext.plugin] [ext: omni.kit.window.viewport-0.0.0] Failed to process python module extension in ‘c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/extscore/omni.kit.window.viewport/.’.
2021-11-11 18:50:42 [6,007ms] [Error] [omni.hydratexture.plugin] Failed to create carb::renderer::Renderer context
2021-11-11 18:50:43 [6,691ms] [Error] [omni.ext.impl.internal] Failed to import python module omni.kit.capture. Error: No module named ‘omni.kit.viewport’. Traceback:
Traceback (most recent call last):
File “c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py”, line 65, in import_module
return importlib.import_module(name)
File "c:\users\orlando\appdata\local\ov\pkg\create-2021.3.7\kit\python\lib\importlib_init
.py", line 127, in import_module
return _bootstrap._gcd_import(name[level:], package, level)
File “”, line 1006, in _gcd_import
File “”, line 983, in _find_and_load
File “”, line 967, in _find_and_load_unlocked
File “”, line 677, in _load_unlocked
File “”, line 728, in exec_module
File “”, line 219, in call_with_frames_removed
File "c:\users\orlando\appdata\local\ov\pkg\create-2021.3.7\kit\exts\omni.kit.capture\omni\kit\capture_init
.py", line 10, in
from .extension import CaptureExtension
File “c:\users\orlando\appdata\local\ov\pkg\create-2021.3.7\kit\exts\omni.kit.capture\omni\kit\capture\extension.py”, line 16, in
import omni.kit.viewport
ModuleNotFoundError: No module named ‘omni.kit.viewport’

2021-11-11 18:50:43 [6,691ms] [Error] [carb.scripting-python.plugin] Exception: Extension python module: ‘omni.kit.capture’ in ‘c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/exts/omni.kit.capture/.’ failed to load.

At:
c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py(169): startup_all_extensions_in_module
c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py(225): startup_all_extensions_in_module
PythonExtension.cpp::startup()(2):

2021-11-11 18:50:43 [6,691ms] [Error] [omni.ext.plugin] [ext: omni.kit.capture-0.4.7] Failed to process python module extension in ‘c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/exts/omni.kit.capture/.’.
2021-11-11 18:50:43 [6,930ms] [Error] [omni.ext.impl.internal] Failed to import python module omni.kit.window.movie_maker. Error: No module named ‘omni.kit.capture’. Traceback:
Traceback (most recent call last):
File “c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py”, line 65, in import_module
return importlib.import_module(name)
File "c:\users\orlando\appdata\local\ov\pkg\create-2021.3.7\kit\python\lib\importlib_init
.py", line 127, in import_module
return _bootstrap._gcd_import(name[level:], package, level)
File “”, line 1006, in _gcd_import
File “”, line 983, in _find_and_load
File “”, line 967, in _find_and_load_unlocked
File “”, line 677, in _load_unlocked
File “”, line 728, in exec_module
File “”, line 219, in call_with_frames_removed
File "c:\users\orlando\appdata\local\ov\pkg\create-2021.3.7\kit\exts\omni.kit.window.movie_maker\omni\kit\window\movie_maker_init
.py", line 10, in
from .extension import MovieMakerExtension
File “c:\users\orlando\appdata\local\ov\pkg\create-2021.3.7\kit\exts\omni.kit.window.movie_maker\omni\kit\window\movie_maker\extension.py”, line 13, in
from .window import MovieMakerWindow
File “c:\users\orlando\appdata\local\ov\pkg\create-2021.3.7\kit\exts\omni.kit.window.movie_maker\omni\kit\window\movie_maker\window.py”, line 14, in
import omni.kit.capture
ModuleNotFoundError: No module named ‘omni.kit.capture’

2021-11-11 18:50:43 [6,931ms] [Error] [carb.scripting-python.plugin] Exception: Extension python module: ‘omni.kit.window.movie_maker’ in ‘c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/exts/omni.kit.window.movie_maker/.’ failed to load.

At:
c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py(169): startup_all_extensions_in_module
c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py(225): startup_all_extensions_in_module
PythonExtension.cpp::startup()(2):

2021-11-11 18:50:43 [6,931ms] [Error] [omni.ext.plugin] [ext: omni.kit.window.movie_maker-0.5.9] Failed to process python module extension in ‘c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/exts/omni.kit.window.movie_maker/.’.
2021-11-11 18:50:45 [9,385ms] [Error] [carb.scripting-python.plugin] ModuleNotFoundError: No module named ‘omni.kit.viewport’

At:
c:\users\orlando\appdata\local\ov\pkg\create-2021.3.7\kit\exts\omni.kit.thumbnails.usd\omni\kit\thumbnails\usd\main.py(51): on_startup
c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py(143): _startup_ext
c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py(174): startup_all_extensions_in_module
c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py(225): startup_all_extensions_in_module
PythonExtension.cpp::startup()(2):

2021-11-11 18:50:45 [9,385ms] [Error] [omni.ext.plugin] [ext: omni.kit.thumbnails.usd-0.5.0] Failed to process python module extension in ‘c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/exts/omni.kit.thumbnails.usd/.’.
2021-11-11 18:50:46 [10,215ms] [Error] [omni.ext.impl.internal] Failed to import python module omni.kit.viewport_widgets_manager. Error: No module named ‘omni.kit.viewport’. Traceback:
Traceback (most recent call last):
File “c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py”, line 65, in import_module
return importlib.import_module(name)
File "c:\users\orlando\appdata\local\ov\pkg\create-2021.3.7\kit\python\lib\importlib_init
.py", line 127, in import_module
return _bootstrap._gcd_import(name[level:], package, level)
File “”, line 1006, in _gcd_import
File “”, line 983, in _find_and_load
File “”, line 967, in _find_and_load_unlocked
File “”, line 677, in _load_unlocked
File “”, line 728, in exec_module
File “”, line 219, in call_with_frames_removed
File "c:\users\orlando\appdata\local\ov\pkg\create-2021.3.7\kit\exts\omni.kit.viewport_widgets_manager\omni\kit\viewport_widgets_manager_init
.py", line 9, in
from .extension import ViewportWidgetsManagerExtension, WidgetAlignment, add_widget, remove_widget
File “c:\users\orlando\appdata\local\ov\pkg\create-2021.3.7\kit\exts\omni.kit.viewport_widgets_manager\omni\kit\viewport_widgets_manager\extension.py”, line 11, in
from .manager import ViewportWidgetsManager, WidgetAlignment
File “c:\users\orlando\appdata\local\ov\pkg\create-2021.3.7\kit\exts\omni.kit.viewport_widgets_manager\omni\kit\viewport_widgets_manager\manager.py”, line 6, in
import omni.kit.viewport as vp
ModuleNotFoundError: No module named ‘omni.kit.viewport’

2021-11-11 18:50:46 [10,215ms] [Error] [carb.scripting-python.plugin] Exception: Extension python module: ‘omni.kit.viewport_widgets_manager’ in ‘c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/exts/omni.kit.viewport_widgets_manager/.’ failed to load.

At:
c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py(169): startup_all_extensions_in_module
c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py(225): startup_all_extensions_in_module
PythonExtension.cpp::startup()(2):

2021-11-11 18:50:46 [10,215ms] [Error] [omni.ext.plugin] [ext: omni.kit.viewport_widgets_manager-1.0.3] Failed to process python module extension in ‘c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/exts/omni.kit.viewport_widgets_manager/.’.
2021-11-11 18:50:47 [10,537ms] [Error] [omni.ext.impl.internal] Failed to import python module omni.kit.collaboration.viewport.camera. Error: No module named ‘omni.kit.viewport’. Traceback:
Traceback (most recent call last):
File “c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py”, line 65, in import_module
return importlib.import_module(name)
File "c:\users\orlando\appdata\local\ov\pkg\create-2021.3.7\kit\python\lib\importlib_init
.py", line 127, in import_module
return _bootstrap._gcd_import(name[level:], package, level)
File “”, line 1006, in _gcd_import
File “”, line 983, in _find_and_load
File “”, line 967, in _find_and_load_unlocked
File “”, line 677, in _load_unlocked
File “”, line 728, in exec_module
File “”, line 219, in call_with_frames_removed
File "c:\users\orlando\appdata\local\ov\pkg\create-2021.3.7\kit\exts\omni.kit.collaboration.viewport.camera\omni\kit\collaboration\viewport\camera_init
.py", line 9, in
from .extension import ViewportCameraNameExtension
File “c:\users\orlando\appdata\local\ov\pkg\create-2021.3.7\kit\exts\omni.kit.collaboration.viewport.camera\omni\kit\collaboration\viewport\camera\extension.py”, line 11, in
from .stage_listener import StageListener
File “c:\users\orlando\appdata\local\ov\pkg\create-2021.3.7\kit\exts\omni.kit.collaboration.viewport.camera\omni\kit\collaboration\viewport\camera\stage_listener.py”, line 5, in
import omni.kit.viewport as vp
ModuleNotFoundError: No module named ‘omni.kit.viewport’

2021-11-11 18:50:47 [10,537ms] [Error] [carb.scripting-python.plugin] Exception: Extension python module: ‘omni.kit.collaboration.viewport.camera’ in ‘c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/exts/omni.kit.collaboration.viewport.camera/.’ failed to load.

At:
c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py(169): startup_all_extensions_in_module
c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/plugins/bindings-python\omni\ext\impl_internal.py(225): startup_all_extensions_in_module
PythonExtension.cpp::startup()(2):

2021-11-11 18:50:47 [10,537ms] [Error] [omni.ext.plugin] [ext: omni.kit.collaboration.viewport.camera-1.0.1] Failed to process python module extension in ‘c:/users/orlando/appdata/local/ov/pkg/create-2021.3.7/kit/exts/omni.kit.collaboration.viewport.camera/.’.
2021-11-11 18:50:50 [13,974ms] [Fatal] [carb.crashreporter-breakpad.plugin] omni.physxui.plugin.dll!carbOnPluginStartup
2021-11-11 18:50:50 [13,974ms] [Fatal] [carb.crashreporter-breakpad.plugin] carb.dll!releaseFramework
2021-11-11 18:50:50 [13,974ms] [Fatal] [carb.crashreporter-breakpad.plugin] carb.dll!releaseFramework
2021-11-11 18:50:50 [13,974ms] [Fatal] [carb.crashreporter-breakpad.plugin] carb.dll!releaseFramework
2021-11-11 18:50:50 [13,974ms] [Fatal] [carb.crashreporter-breakpad.plugin] carb.dll!releaseFramework
2021-11-11 18:50:50 [13,976ms] [Fatal] [carb.crashreporter-breakpad.plugin] carb.dll!+0x1048e
2021-11-11 18:50:50 [13,976ms] [Fatal] [carb.crashreporter-breakpad.plugin] omni.ext.plugin.dll!carbOnPluginRegisterEx
2021-11-11 18:50:50 [13,976ms] [Fatal] [carb.crashreporter-breakpad.plugin] omni.ext.plugin.dll!carbOnPluginRegisterEx
2021-11-11 18:50:50 [13,976ms] [Fatal] [carb.crashreporter-breakpad.plugin] omni.ext.plugin.dll!carbOnPluginStartup
2021-11-11 18:50:50 [13,976ms] [Fatal] [carb.crashreporter-breakpad.plugin] omni.ext.plugin.dll!carbOnPluginRegisterEx
2021-11-11 18:50:50 [13,976ms] [Fatal] [carb.crashreporter-breakpad.plugin] omni.ext.plugin.dll!carbOnPluginRegisterEx
2021-11-11 18:50:50 [13,976ms] [Fatal] [carb.crashreporter-breakpad.plugin] omni.ext.plugin.dll!carbOnPluginRegisterEx
2021-11-11 18:50:50 [13,976ms] [Fatal] [carb.crashreporter-breakpad.plugin] omni.ext.plugin.dll!carbOnPluginStartup
2021-11-11 18:50:50 [13,978ms] [Fatal] [carb.crashreporter-breakpad.plugin] omni.kit.app.plugin.dll!+0x10f23
2021-11-11 18:50:50 [13,978ms] [Fatal] [carb.crashreporter-breakpad.plugin] omni.kit.app.plugin.dll!+0xb4d1
2021-11-11 18:50:50 [13,979ms] [Fatal] [carb.crashreporter-breakpad.plugin] kit.exe!+0x21ef
2021-11-11 18:50:50 [13,979ms] [Fatal] [carb.crashreporter-breakpad.plugin] kit.exe!+0x2c64
2021-11-11 18:50:50 [13,980ms] [Fatal] [carb.crashreporter-breakpad.plugin] KERNEL32.DLL!BaseThreadInitThunk
2021-11-11 18:50:50 [13,980ms] [Fatal] [carb.crashreporter-breakpad.plugin] ntdll.dll!RtlUserThreadStart

hello @orlcp440 -
Thank you for your interest in Omniverse. But your GForce GTX 1080TI is not a RTX capable GPU. During installation there is a step that will start Create to build some initial data structures and graphics infrastructure. This is what is failing due to not having a RTX type of GPU.

Thank you for your explanation. Is there an official list where I can check which video cads are RTX capable? Also, does this mean that only people with NVIDIA RTX capable cards can use the omniverse? That kind of destroys the whole concept of open to everyone so that the metaverse can be created.

hello @orlcp440 -

Any NVIDIA based GPU that shows the branding RTX will work with Omniverse Create/View or other NVIDIA applications. Thus any 20xx or 30xx series GPUs that state “RTX” will work. Each of the NVIDIA applications has a minimum hardware spec that is stated in the Launcher Exchange tab. It is important to note that although most RTX cards will work with Omniverse, the complexity of your asset or the amount of GPU memory needed is also a factor. Very large assets might require a RTX card with more memory to work efficiently.

As to your question on the need for RTX capable GPUs for Omniverse, yes the NVIDIA applications like Create, View, Machinima do require RTX technology. This is due to the complex rendering and GPU needs for those applications. But Omniverse is also built around USD and the Nucleus databases. The USD aspect allows various other DCC applications (that do not require RTX) to collaborate. And example might be a developer using Revit that wants to share/collaborate with someone else using UE4. Neither of these developers explicitly needs a RTX card for their respective tools, but they still can collaborate via the Nucleus infrastructure provided by Omniverse. At some point you may want to use Create/View to really visualize the collaborated asset with raytracing, but at that point you will need a RTX GPU.

In addition, Omniverse can provide micro-services to operate on your shared assets with remote rendering or AI services. These services may not require that you have a RTX GPU locally, but can utilize remote hardware. All this is possible with USD and the Omniverse platform.

I thought the driver update 427 was suppose to supprt DXR RTX on the 10xx series?

hello @user85710 -
The versions of the driver are important, but in the case of Omniverse the current needs are native internal hardware RTX capabilities on the GPU. As such, the 10xx series do not have this (no matter what driver/software emulation is provided for those cards).