DGX Spark frozen and won't startup

Accelerated Computing DGX Spark / GB10 User Forum DGX Spark / GB10
1

The device got frozen and unresponsive under heavy load. It was forced off, and now won’t boot.

Things I have tried:

  • connected monitor and keyboard
  • hold the power botton to shut off, and press+hold ESC to power it on
  • unplug everything, let it set for hours, try again

So far no luck, nothing shows up on display, with only the fan running when powered on.

Has it become a good looking brick?

2

The fan turning on indicates power and BIOs functional. Please attempt system recovery steps here: System Recovery — DGX Spark User Guide

3

I tried that, but cannot enter UEFI.

If your DGX Spark is powered off, boot the device into UEFI settings by holding down the Esc or Del key immediately after powering on the device

4

Where are you located? Depending on where, i can give you next step options.

5

I’m in US

6

In the US, please reach out to my colleagues at NVIDIA DGX Spark Support . This is a likely RMA candidate . DM me if you run into issues with the RMA. Do not share your email or case number publicly on forum.

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