Got new DGX Spark and its not booting up

Accelerated Computing DGX Spark / GB10 User Forum DGX Spark / GB10
1

Hi There, I got a new DGX Spark and it not powering up. Tried holding up power button and everything but is not coming up. Very sad and bad experience with new DGX Spark. How do I fix this?

2

This seems like a RMA candidate. Please open a case with my colleagues at NVIDIA DGX Spark Support

3

I created a ticket and they are asking to post this in the forum . https://nvidia.custhelp.com/app/account/questions/detail/i_id/3240369

4

please dm me your email and case id.

6

Confirmed with support. Someone should be reaching out to you shortly.

I removed your post containing your email and incident id for privacy reasons.

7

Hi There,

No one reached out to me in email. Whats the update on this?

Thanks,
Prince

8

Hello, I see RMA has been initiated on your case. You are in good hands.

9

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.