DGX won't boot. Tried all documented methods from public documentation and this forum

Accelerated Computing DGX Spark / GB10 User Forum DGX Spark / GB10
1

I rebooted my device after some routine updates and it became unresponsive. I checked my network to see if it fully booted and something was simply wrong with the monitor but it wasn’t showing up on network. It won’t boot.

Spark is always connected to wired keyboard and monitor

Things I’ve tried repeatedly

  • hold the power botton to shut off, and press+hold ESC to power it on
  • hold power button to shut off, hold ESC or DEL to power on
  • hold power button to shut off, repeatedly tap ESC or DEL to power on
  • unplug, then replug, press + hold ESC or DEL to power on
  • unplug, then replug, repeated tap ESC or DEL to power on
  • unplug everything, drain power 1/3/5/10 minutes or hours or overnight, try all of the above
  • Tried many different keyboards. Bought a couple diff common peripheral brands just in case

Nothing shows up on display, monitor powers on but reports no signal then goes back to sleep. Fan seems to be running.

Documentation referred to: System Recovery — DGX Spark User Guide

I’m posting this because I went to live chat support first and they insisted I need to post on the forum before the RMA process could be started. I’ve never heard of this practice before but here we are.

2

This may be a long shot but I had something similar happen to me on my FE Spark. It turns out that one of the firmware updates was not completing and I was not waiting long enough with the power on to let it finish and during this particular firmware update there is nothing displayed on the screen. When I let it sit there with power on and running for about 10 minutes it magically rebooted itself and was fine. The other firmware updates were not like this but on this occasion that is what happened to me. Maybe it can help you.