Hi,
I bought a new graphics card. RTX 4080 model. I am using 3d softwares (3ds max and Maya) both softwares I get the following error. I have no problems when I install rtx 3060 in current configuration.
Unable to recover from a kernel exception. The application must close.
Error code: 3 (subcode 2)
and
Faulting application name: maya.exe, version: 18.4.0.7413, time stamp: 0x5b513223
Faulting module name: nvoglv64.dll, version: 31.0.15.2802, time stamp: 0x63a3de6b
Exception code: 0xc0000409
Fault offset: 0x0000000001859e25
Faulting process id: 0x0x4B8C
Faulting application start time: 0x0x1D926010CC17B99
Faulting application path: C:\Program Files\Autodesk\Maya2018\bin\maya.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdig.inf_amd64_2f8b15057bd04fc7\nvoglv64.dll
Report Id: da4e023d-84c7-43a6-bab8-c5a45f07c85a
*Faulting package full name: *
Faulting package-relative application ID:
My Pc Spec:
|Processor|13th Gen Intel(R) Core™ i7-13700K 3.40 GHz|
|Installed RAM|64.0 GB (63.7 GB usable)|
|Product ID|00330-80000-00000-AA630|
|System type|64-bit operating system, x64-based processor|
|Edition|Windows 11 Pro|
|Version|22H2|
|Installed on|1/11/2023|
|OS build|22621.1105|
|Experience|Windows Feature Experience Pack 1000.22638.1000.0|
I tried this way but the same errors continue.
NVIDIA control panel that the Power management mode is set to “Prefer maximum performance”. or
Global settings High-performance Nvidia processor.
Driver version: 528.02 DCH
Thank you
Serhat
Hi there @serhatgumus and welcome to the NVIDIA developer forums.
In general these kind of issues are better discussed in either the GeForce forums or with customer support as stated in the error message you quoted.
But I can give some suggestion on how to fix your problem.
The Exception code means that there are mismatching configurations or libraries responsible for this, so the best bet is to do a complete clean re-install of both the NVIDIA drivers as well as your Maya installation.
If that does not help, maybe try using a previous NVIDIA driver version that supports RTX40 series. Or exchange the Game Ready driver by the Studio driver.
I hope this helps!
I tried game driver and studio driver.
I tried old version (rtx 4080 not many versions).
I did a fresh install of windows.
I tried clean install.
I do not have this problem in a software I use, I am getting the same error even though I use 2023 version in 3ds max.
Is the problem software or a new card I just bought?
I actually tried a lot of things before posting here. I couldn’t find a solution.
How can i solve it?
Did you try driver versions 522.25 or 522.30? There was one regression with Maya/OpenGL introduced after those drivers, but that was fixed already with 527.38. So I doubt it is connected. Still it might be worth checking.
If it still crashes, can you please attach the log and dmp file that the Maya error reporter gives you?
Actually, I thought I could find a solution here, but I did not understand that you repeatedly asked what I wrote.
I guess I’ll have to continue with the technical service.
It’s not just about “Maya”. I have the same problem in 3ds Max. I did a Super Position test today. and here the program crashed, the test ended incorrectly. I think the problem is hardware.
Hello again!
I do understand that it is not just about Maya. Why I mentioned Maya is because it gives us a good error report and failure dump where we could look into.
I still think this is rather a software issue than a GPU hardware issue.
The error message points to a broken installation of the OpenGL driver. That driver is part of the default NVIDIA driver installation on Windows. If there is a problem, than the complete driver package was not installed correctly.
What I do not understand is that you say that everything works with a RTX 3060 but not with an RTX 4080. That is the only indicator that the GPU Hardware could be defect.
