Issues trying to connect to CloudXR server 0x800831F4

[ay.ri]

Hi, new to CloudXR, I am blocked at the beginning without being able to connect to the server (steamVR is waiting for headset to be pluged-in and never see cloudxr icons on the server side (logs from 18.29.50). If I run TestServer.exe on the VM and then launch the client app I get a client disconnected (logs from 18.34.35)

My setup:
-connecting to a VM through VMWare Horizon Client, where I had steamVR and CloudXR Server successfully installed.
-using the client for windows with an htc vive.

I suspect I have network issues, I just do not realize what’s the real problem.
I checked version of client/server as suggested in thread: CloudXR - some computers give extended black screen?, but everything seems ok, running v3.1.1.1 on both sides
I also tried opening port 48010 (mentioned in log)

Any ideas on how to make it work?
Thanks

CloudXR Client Log 2022-03-23 18.29.50.txt (1.8 KB)
Streamer Client Log 2022-03-23 18.29.50.txt (12.4 KB)
CloudXR Client Log 2022-03-23 18.34.35.txt (985 Bytes)
Streamer Client Log 2022-03-23 18.34.35.txt (13.6 KB)

[NuShrike1]

Looks like firewall issues between your client and server?
“ConnectCommon failed, reason : Could not establish a connection to the server [cxrError_Could_Not_Connect_To_Server]”

In our lab-setup, previously experienced McAfee blocking ports when Windows Firewall was properly configured.

You may need to manually set up port forwarding/configuration for your VM. There’s more than one port involved.

[ay.ri]

Thanks for your answer, indeed, I agree I have something blocking connections, but I cannot find a detailed guide on ports and rules to add to make it work, any help there? Thanks.

[NuShrike1]

Check the settings on the Windows Defender Firewall “Inbound Rules” (after CloudXR server is installed) should be the best reference.

[shad.williams]

Which display protocol are you using with Horizon? I could not get it to work with Blast but it does work with PCoIP.