Jetson AGX Orin booting to black screen

I have a brand new Jetson AGX Orin that, when attempting to boot will show the initial splash then go to a black screen. The fan runs again for a moment then it appears to be un responsive. Ive attempted reset and recovery mode multiple times without success.

When I attach to another Debian device via USB, I can see the Orin, however attempting to use screen to complete a headless initial setup results in a black terminal window as well.

Any guidance would be helpful, thanks.

Hi,
If the device cannot be flashed/booted, please refer to the page to get uart log from the device:
Jetson/General debug - eLinux.org
And get logs of host PC and Jetson device for reference. If you are using custom board, you can compare uart log of developer kit and custom board to get more information.
Also please check FAQs:
Jetson AGX Orin FAQ
If possible, we would suggest follow quick start in developer guide to re-flash the system:
Quick Start — NVIDIA Jetson Linux Developer Guide 1 documentation
And see if the issue still persists on a clean-flashed system.
Thanks!

Hi,

Do you have physical ubuntu 18.04/20.04 host ?
If you have, please install sdk manager and reflash it.

Thanks