mlnx-fw-updater-4.1-1.0.2.0 fails

Infrastructure & Networking Software And Drivers Mellanox OFED
1

Hi Mellanox community,

System: Dell PowerEdge C6320p

OS: CentOS 7.3

IB Controller: Mellanox Technologies MT27700 Family [ConnectX-4]

OFED: MLNX_OFED_LINUX-4.1-1.0.2.0-rhel7.3-x86_64

I’m having a problem on installing MLNX_OFED_LINUX-4.1-1.0.2.0-rhel7.3-x86_64 on Dell PowerEdge C6320p. The problem is that the installation of mlnx-fw-updater-4.1-1.0.2.0 fails with the following error message:

The firmware for this device is not distributed inside Mellanox driver: 03:00.0 (PSID: DEL2180110032)

To obtain firmware for this device, please contact your HW vendor.

EXIT_STATUS: 2

As the message suggested, I went to the HW vendor(DELL)'s website, and found this download link http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=X0TT7 , which is redirected to Mellanox’s site where I got the MLNX_OFED_LINUX-4.1-1.0.2.0-rhel7.3-x86_64. I asked Dell Tech Support and was told to try an older version, 4.0-1.0.1.0, instead, and then ended up getting the same error. That’s why I’m here, asking the question to the community, hoping someone knows the solution.

I would appreciate any feedback.

Thanks,

2

In order to update the firmware of OEM adapters from Dell (or any others for that matter), you must download their firmware release that matches the PSID of the adapter. In your case, from what you shared, the PSID of the adapter in question is DEL2180110032.

The best way to find the driver is to go to the Dell support page for your server using the service tag and locate the drivers and firmware packages there. None of the OEM adapters that are not Mellanox-branded may be updated with the OFED packages from mellanox.com.

This was the latest release I could find on the Dell site: Mellanox Linux Drivers and Install Script for Mellanox ConnectX-3, ConnectX-4 Lx and ConnectX-4 Ethernet adapters, Mella… http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=36HRN

Hope this helps!

3

Thank you, Joseph!