My colleague can’t log into the FORUMS, but he can log into the other subpages of the website(like HOME,BLOG,DOCS…), can you help me solve this error?
Have him logged in the forum before? What’s his registered forum name?
Would you please help to ask your colleague to clean all caches and cookies to try again? Or try with another browser to see if can work?
he never logged in the forum successfully before.
and just now he cleared the cookies and tried again, still can not log in.
his registered forum name is Eric_HB
There is no person with the name of “Eric_HB” in the forum system. Can you please provide the email address used at registration, and the error that you are seeing when trying to log in?
My colleague can log into the FORUMS already,