Phone Verification ‘Exceeded Limits’ on First Attempt - Need Manual Activation for NIM API Key (+86 China)

Hi NVIDIA Support / Moderators,

I’m trying to generate a free NVIDIA NIM API key on build.nvidia.com for personal AI prototyping and development (e.g., testing open models like Llama 3.1 or Qwen, building small agents/non-commercial use).

On my very first attempt, as soon as I enter my phone number and click to send the OTP, I immediately get the error:

“This phone number has exceeded limits. Please try a different phone number or try again later.”

No OTP was ever sent, and this is a brand new account with no prior usage.

It seems like a possible false positive or regional rollout issue. Could you please:

  • Manually reset the verification limit for this number, or

  • Whitelist my phone number so I can complete the SMS verification and generate the API key?

I’m happy to provide the full phone number and any other details via private message (DM) if needed. Thank you so much for your help — really appreciate it! 🙏

Best regards,
旈玡