Phone verification limit exceeded on first attempt - Need manual activation for API key (build.nvidia.com)

Hello NVIDIA Support Team,

I am trying to generate a free NVIDIA NIM API key on build.nvidia.com for AI Agent development (OpenClaw framework), but I am stuck at the phone verification step.

Account Information:

  • NVIDIA Account Email: 195527855@qq.com
  • Phone Number: +86 15871354130
  • Location Selected: China (+86)
  • This is my very first attempt to create an account and verify the phone number. I have never used this number on NVIDIA before and have not received any OTP or made any previous requests.

Issue Details:
As soon as I enter the phone number and click to send OTP, I immediately receive this error (screenshot attached):
“This phone number has exceeded limits, please try a different phone number or try again later.”

I have already:

  • Tried waiting 24+ hours
  • Cleared browser cache and tried in incognito mode
  • Tried different networks and devices

This seems to be a common false positive for new +86 numbers (many users reported the same issue recently). I am a legitimate developer and would really appreciate it if you could manually whitelist my account or reset the verification limit so I can generate the API key.

Thank you in advance for your help! I am happy to provide any additional information needed.

Best regards,
Morgan

1 Like

I am also having this same issue. I have emailed NVIDIA but i have not received a response yet.