Phone verification not working from Vietnam – OTP not received on first attempt

Hi NVIDIA team and moderators,

I am unable to complete phone (SMS) verification on build.nvidia.com to access my NVIDIA Developer account.

Account details:

  • Registered email: thanhtan.spkt@gmail.com
  • Country: Vietnam (+84)
  • Phone number format tried: +84xxxxxxxxx
  • Error message: This phone number has exceeded limits (on the very first attempt)
  • Browsers tried: Chrome, Edge

I have not sent multiple OTP requests — this error appeared on the very first attempt to send the verification code.

Could a moderator or the accounts team please help manually verify my account or reset the phone verification restriction? I need access to use NVIDIA NIM APIs.

Thank you very much for your assistance.

1 Like