Unable to Log In to Omniverse Nucleus (Enterprise) – “Wrong credentials or the user does not exist”

[sho2125]

Hi everyone,

I’m setting up Omniverse Nucleus (Enterprise, Docker Compose deployment) and can access the web UI following this method(Nucleus on Amazon EC2 — Omniverse Nucleus). However, I’m stuck at the login screen with the error:

“Wrong credentials or the user does not exist.”

What I’ve done so far:

• Successfully deployed the Nucleus stack via Docker Compose (nucleus-stack-ssl.yml)
• All containers are up and running (confirmed via docker ps)
• NGINX is listening on port 443, and I can curl the login page successfully
• DNS is correctly routing the domain to the reverse proxy EC2 (checked via nslookup)
• Logs from nucleus-auth show:

InternalCredentials.auth: { "status": "DENIED" }

• Tried logging in with omniverse / MASTER_PASSWORD, omniverse / omniverse and admin / admin credentials, but received the same error.
• Tried POSTing to /omni/auth/internal/register, but got WebSocket error (likely expected due to registration being disabled)

Question:

1. Is there a default admin user for Nucleus Enterprise installations (e.g. omniverse)?
2. If self-registration is disabled (can_register: false), how should I create the first user or reset the admin password?
3. Is there a supported way to bootstrap a user account after initial deployment in Enterprise mode?

Any help would be much appreciated — thanks in advance!

[Richard3D]

Hi and thanks for your question. Let me ask our Nucleus Expert about this.

[dlindsey]

To login as admin when you have ssl enabled. You’ll need to add /admin to your Nucleus instance in your browser.

i.e. https://your-server.name.com:443/omni/web3/admin

[sho2125]

Thanks for confirm this issue.

This problem has been resolved.It was due to the administrator password not being able to be overwritten.

[Richard3D]

Great, glad to hear