Unable to Log In to Omniverse Nucleus (Enterprise) – “Wrong credentials or the user does not exist”

Omniverse Deprecated Apps and Extensions Nucleus Workstation
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1

Hi everyone,

I’m setting up Omniverse Nucleus (Enterprise, Docker Compose deployment) and can access the web UI following this method(https://docs.omniverse.nvidia.com/nucleus/latest/enterprise/cloud/cloud_aws_ec2.html). However, I’m stuck at the login screen with the error:

“Wrong credentials or the user does not exist.”

What I’ve done so far:

  • Successfully deployed the Nucleus stack via Docker Compose (nucleus-stack-ssl.yml)
  • All containers are up and running (confirmed via docker ps)
  • NGINX is listening on port 443, and I can curl the login page successfully
  • DNS is correctly routing the domain to the reverse proxy EC2 (checked via nslookup)
  • Logs from nucleus-auth show:
InternalCredentials.auth: { "status": "DENIED" }
  • Tried logging in with omniverse / MASTER_PASSWORD, omniverse / omniverse and admin / admin credentials, but received the same error.
  • Tried POSTing to /omni/auth/internal/register, but got WebSocket error (likely expected due to registration being disabled)

Question:

  1. Is there a default admin user for Nucleus Enterprise installations (e.g. omniverse)?
  2. If self-registration is disabled (can_register: false), how should I create the first user or reset the admin password?
  3. Is there a supported way to bootstrap a user account after initial deployment in Enterprise mode?

Any help would be much appreciated — thanks in advance!

2

Hi and thanks for your question. Let me ask our Nucleus Expert about this.

3

To login as admin when you have ssl enabled. You’ll need to add /admin to your Nucleus instance in your browser.

i.e. https://your-server.name.com:443/omni/web3/admin

4

Thanks for confirm this issue.

This problem has been resolved.It was due to the administrator password not being able to be overwritten.

5

Great, glad to hear