USB port not working on Orbitty Carrier board Jetson TX2

Hello All, I have just installed the Jetson TX2 on the Orbitty Carrier board but I found out that the usb port is not wokring and I am not able to use the keyboard/mouse.
the lsusb shows nothing while dmesg output is as follows below, anyone can point to me a solution to to fix it?

nvidia@tegra-ubuntu:~ lsusb nvidia@tegra-ubuntu:~ dmesg | grep -i usb
[ 0.142939] node /plugin-manager/fragment-500-xusb-config match with board >=3310-1000-500
[ 0.300976] usbcore: registered new interface driver usbfs
[ 0.301040] usbcore: registered new interface driver hub
[ 0.301156] usbcore: registered new device driver usb
[ 0.363656] vdd-usb0-5v: 5000 mV
[ 0.363829] vdd-usb1-5v: 5000 mV
[ 2.570256] usbcore: registered new interface driver r8152
[ 2.570290] usbcore: registered new interface driver asix
[ 2.570320] usbcore: registered new interface driver ax88179_178a
[ 2.570373] usbcore: registered new interface driver cdc_ether
[ 2.570412] usbcore: registered new interface driver smsc75xx
[ 2.570441] usbcore: registered new interface driver net1080
[ 2.570467] usbcore: registered new interface driver cdc_subset
[ 2.570493] usbcore: registered new interface driver zaurus
[ 2.570537] usbcore: registered new interface driver cdc_ncm
[ 2.570841] tegra-xotg xotg: usb2 phy is not available yet
[ 2.571594] usbcore: registered new interface driver cdc_acm
[ 2.571597] cdc_acm: USB Abstract Control Model driver for USB modems and ISDN adapters
[ 2.571634] usbcore: registered new interface driver usb-storage
[ 2.571690] usbcore: registered new interface driver usbserial
[ 2.571713] usbcore: registered new interface driver cp210x
[ 2.571735] usbserial: USB Serial support registered for cp210x
[ 2.571761] usbcore: registered new interface driver ftdi_sio
[ 2.571778] usbserial: USB Serial support registered for FTDI USB Serial Device
[ 2.571800] usbcore: registered new interface driver option
[ 2.571816] usbserial: USB Serial support registered for GSM modem (1-port)
[ 2.571838] usbcore: registered new interface driver pl2303
[ 2.571853] usbserial: USB Serial support registered for pl2303
[ 2.572034] tegra-usb-cd usb_cd: otg phy is not available yet
[ 2.592879] tegra-xudc-new 3550000.xudc: usb2 phy is not available yet
[ 2.725957] usbcore: registered new interface driver gspca_zc3xx
[ 2.735065] usbcore: registered new interface driver usbhid
[ 2.735067] usbhid: USB HID core driver
[ 4.336411] tegra186-padctl 3520000.pinctrl: FUSE_SKU_USB_CALIB_0 0x2ab095
[ 4.336415] tegra186-padctl 3520000.pinctrl: FUSE_USB_CALIB_EXT_0 0x9
[ 4.528325] xhci-tegra 3530000.xhci: can’t get usb3-0 phy (-517)
[ 4.530557] tegra-xotg xotg: usb2 phy is not available yet
[ 4.530688] tegra-usb-cd usb_cd: otg phy is not available yet
[ 4.531059] tegra-xudc-new 3550000.xudc: usb2 phy is not available yet
[ 4.531246] tegra186-padctl 3520000.pinctrl: FUSE_SKU_USB_CALIB_0 0x2ab095
[ 4.531249] tegra186-padctl 3520000.pinctrl: FUSE_USB_CALIB_EXT_0 0x9
[ 4.534491] xhci-tegra 3530000.xhci: can’t get usb3-0 phy (-517)
[ 4.535994] tegra-xotg xotg: usb2 phy is not available yet
[ 4.536107] tegra-usb-cd usb_cd: otg phy is not available yet
[ 4.536468] tegra-xudc-new 3550000.xudc: usb2 phy is not available yet
[ 4.536639] tegra186-padctl 3520000.pinctrl: FUSE_SKU_USB_CALIB_0 0x2ab095
[ 4.536642] tegra186-padctl 3520000.pinctrl: FUSE_USB_CALIB_EXT_0 0x9
[ 4.539587] xhci-tegra 3530000.xhci: can’t get usb3-0 phy (-517)
[ 4.604533] vdd-usb0-5v: disabling
[ 4.604534] vdd-usb1-5v: disabling
[ 4.612613] tegra-xotg xotg: usb2 phy is not available yet
[ 4.612829] tegra-usb-cd usb_cd: otg phy is not available yet
[ 4.613252] tegra-xudc-new 3550000.xudc: usb2 phy is not available yet
[ 4.613457] tegra186-padctl 3520000.pinctrl: FUSE_SKU_USB_CALIB_0 0x2ab095
[ 4.613460] tegra186-padctl 3520000.pinctrl: FUSE_USB_CALIB_EXT_0 0x9
[ 4.616854] xhci-tegra 3530000.xhci: can’t get usb3-0 phy (-517)
[ 6.991819] tegra-xotg xotg: usb2 phy is not available yet
[ 6.992072] tegra-usb-cd usb_cd: otg phy is not available yet
[ 6.992624] tegra-xudc-new 3550000.xudc: usb2 phy is not available yet
[ 6.992939] tegra186-padctl 3520000.pinctrl: FUSE_SKU_USB_CALIB_0 0x2ab095
[ 6.992942] tegra186-padctl 3520000.pinctrl: FUSE_USB_CALIB_EXT_0 0x9
[ 6.996780] xhci-tegra 3530000.xhci: can’t get usb3-0 phy (-517)
[ 7.580994] tegra-xotg xotg: usb2 phy is not available yet
[ 7.581303] tegra-usb-cd usb_cd: otg phy is not available yet
[ 7.581994] tegra-xudc-new 3550000.xudc: usb2 phy is not available yet
[ 7.582496] tegra186-padctl 3520000.pinctrl: FUSE_SKU_USB_CALIB_0 0x2ab095
[ 7.582499] tegra186-padctl 3520000.pinctrl: FUSE_USB_CALIB_EXT_0 0x9
[ 7.590082] xhci-tegra 3530000.xhci: can’t get usb3-0 phy (-517)
[ 7.960599] tegra-xotg xotg: usb2 phy is not available yet
[ 7.963124] tegra-usb-cd usb_cd: otg phy is not available yet
[ 7.964390] tegra-xudc-new 3550000.xudc: usb2 phy is not available yet
[ 7.966188] tegra186-padctl 3520000.pinctrl: FUSE_SKU_USB_CALIB_0 0x2ab095
[ 7.966192] tegra186-padctl 3520000.pinctrl: FUSE_USB_CALIB_EXT_0 0x9
[ 7.996300] xhci-tegra 3530000.xhci: can’t get usb3-0 phy (-517)
[ 8.003441] tegra-xotg xotg: usb2 phy is not available yet
[ 8.204891] tegra-usb-cd usb_cd: otg phy is not available yet
[ 8.205622] tegra-xudc-new 3550000.xudc: usb2 phy is not available yet
[ 8.206019] tegra186-padctl 3520000.pinctrl: FUSE_SKU_USB_CALIB_0 0x2ab095
[ 8.206022] tegra186-padctl 3520000.pinctrl: FUSE_USB_CALIB_EXT_0 0x9
[ 8.221172] xhci-tegra 3530000.xhci: can’t get usb3-0 phy (-517)
[ 8.235588] tegra-xotg xotg: usb2 phy is not available yet
nvidia@tegra-ubuntu:~$

Please check https://elinux.org/Jetson/TX2_USB

Please also share full dmesg. Also, seems you are not using devkit carrier board. Can this issue be reproduced on devkit?

Hello,

When using a Jetson module with your Connect Tech carrier you will require our board support package to be installed when flashing your TX2. Our release notes detail the features for each carrier that our BSP enables.
Please reference our release notes below for instructions installing our BSP into your L4T directory.

NVIDIA® Jetson™ TX2 & TX1 Solution Support
http://connecttech.com/Jetson

Release Notes
http://connecttech.com/resource-center/cti-l4t-nvidia-jetson-board-support-package-release-notes/

If you have any further questions please email us at support@connecttech.com

when Connect Tech will release L4T for TX2 modulue with 4.2 jetpack version?

Our software team is currently working on a new Jetpack 4.2 BSP release for our TX2 carriers.
The BSP will be released soon, please check back on our support page next week.