USD Composer (2023.1.0) cannot be installed

Omniverse Archive Samples & Examples
1

I am in a Japanese environment, but when I try to install USD Composer (223.1.0), the following error message appears in the launcher and I cannot install it

USD Composer のインストール中にエラーが発生しました:Command failed: “C:\Users\hogehoge\AppData\Local\ov\pkg\create-2023.1.0\pull_kit_sdk.bat” -q
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2

There is no file named “C:\Users\hogehoge\AppData\Local\ov\pkg\create-2023.1.0\pull_kit_sdk.bat”

3

Can K-Kitta,
We are aware of some install issues. I cannot see and understand what you have posted above with all of the symbols. Can you post a clean log file from the Launcher, and show us the exact error. Are you running on a) a vpn, b) behind a firewall c) on an enterprise machine ?

4

Can you run a cmd prompt and then type in “ping bootstrap.packman.nvidia.com”
Let me know if you connect. You should see 0% loss if you can. Let me know what your Average speed is

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 7ms, Average = 6ms

5

One more thing… can you run a cmd prompt and run this file
C:\Users\hogehoge\AppData\Local\ov\pkg\create-2023.1.0\pull_kit_sdk.bat

Then look for errors in that and post back.

Make sure you can access and download these files
https://bootstrap.packman.nvidia.com/python@3.7.13-nv1-windows-x86_64.cab
https://bootstrap.packman.nvidia.com/packman-common@6.55.1.zip
https://bootstrap.packman.nvidia.com/7za%4022.01-1.zip

6

log

7

— bootstrap.packman.nvidia.com ping statistics —
378 packets transmitted, 378 received, 0% packet loss, time 377548ms
rtt min/avg/max/mdev = 7.209/9.109/42.214/4.141 ms
(base) root@kitta:/mnt/c/WINDOWS/system32#

8

The directory named “create-2023.1.0” does not exist.
000

9

Only “packman-common@6.55.1.zip” was available for download. The other two files could not be downloaded.

10

c) on an enterprise machine

13

I think I missed the “https” off two of the links which is a problem. You can try these again if you want.

https://bootstrap.packman.nvidia.com/python@3.7.13-nv1-windows-x86_64.cab
https://bootstrap.packman.nvidia.com/packman-common@6.55.1.zip
https://bootstrap.packman.nvidia.com/7za%4022.01-1.zip

14

I was able to download all three links specified.

15

Ok great, so now go to ‘c:/users/USER/appdata/local/ov’ and then delete the “packman-repo” folder and try the install again

16

I got the same error as the first and could not install.

17

Ok could you zip up and send us this folder please
C:\Users<USERNAME>.nvidia-omniverse\logs\launcher

18

There is no folder named launcher there. launcher.log is there. is launcher.log ok?
launcher.log (489.0 KB)

スクリーンショット 2023-07-12 081319

19

Yes, send me all of those log files. From Launcher.log down to the bottom. Just zip them up together. Thanks

20

https://forums.developer.nvidia.com/t/usd-composer-2023-11-beta-now-available-hot-fix-for-people-with-installation-issues/259618

21

I tried USD Composer 2023.11 Beta and was able to install it. Thanks!

22

Great !!