Xavier AGX powered up with AC cord shuts down

Xavier AGX powered up with AC cord.

Every now and then, the system freezes and then subsequently shutdowns and reboots.

Sometimes it freezes when its doing its reboot, attatched the image in the boot process where it halts. And in that cases, I have to do a reset of the unit by unplugging the AC.

However, I have another Xavier AGX where I connect to the same AC cord, but this unit never shutdowns nor freezes like the first unit.

I have also tried reflash it with newest Jetson Firmware, but the problem still presist.

Assume both are Xavier devkit. If so, can you try another power supply which has more load capability to see if shutdown and reboots still? Or you can run RMA for the issue devkit if necessary.

Him thanks for fast answer. We have two Xaviers and one runs perfect and the other shutdown using the same Powersupply so there must some other problem. The RMA process is described where ?

Br

/Ulf

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Here is the faq for RMA: https://developer.nvidia.com/embedded/faq#rma-process

Better to check with other power supply before RMA.