AI workbench installation ubuntu behind proxy timeout

Which Workbench location had the issue?


What is the Operating System for your local Workbench?

Ubuntu 22.04

What is the Workbench Desktop App version?


Was the issue with the Desktop App or the CLI?

install Desktop App

Summary of the Issue

the local install of AI Workbench on ubuntu times out
i’m behind a proxy and despite setting http(s)_proxy, adding the --proxy-server= flag, trying proxychains and cntlm, i either endup with a timeout clicking on “begin installation” or “ does not exist”
but i can browse to on the machine. thanks for any advice!

What are the error messages?

15:26:40.332 (check-connection) › FetchError: request to failed, reason: connect ETIMEDOUT
at ClientRequest. (/tmp/.mount_NVIDIAFNSTS2/resources/app.asar/dist/main/main.js:2:378668)
at ClientRequest.emit (node:events:514:28)
at TLSSocket.socketErrorListener (node:_http_client:501:9)
at TLSSocket.emit (node:events:514:28)
at emitErrorNT (node:internal/streams/destroy:151:8)
at emitErrorCloseNT (node:internal/streams/destroy:116:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
15:26:40.374 (renderer) › SERVICE: internetAvailableCheck(), CHANNEL: check_connection
15:26:40.380 (renderer) › Navigating to internet-required-error, /transition
15:39:48.025 (renderer) › SERVICE: close(), CHANNEL: close
15:39:48.029 (close-window-channel) › closeWindow.handle()
15:39:48.030 (close-window) › close()
15:39:48.032 (close-window) › close function called 1 {}
15:39:48.033 (tab-registry) › projectTabs cleanupWindowTabRegistry
15:39:48.034 (createWindow-installer) › saveState()
15:39:48.034 (createWindow-installer) › getCurrentPosition()
15:39:48.038 (close-window) › cleanupWindowTabRegistry() response { isCompleted: true }
15:39:48.040 (cleanup) › windowCleanup 1
15:39:48.040 (window-context-registry) › getContextReference() 1
15:39:48.049 (app-quit) › app.on(window-all-closed) Windows closed safe to quit application
15:39:48.050 (close-window-channel) › { success: true }
^C15:49:03.775 (app-quit) › before-quit isRunningShutdown=true flag set for shutdown

What are the steps to reproduce

following the instruction:
Local Ubuntu 22.04 Installation - NVIDIA Docs
and running the install from the command line:
or the same with --proxy-server=[proxy:port]

thanks for any advice.


sorry for taking so long to respond.

can you try updating to the latest version of AI Workbench?

you can find the latest version and instructions here.