Cannot access the private registry and download docker image

Please provide the following info (tick the boxes after creating this topic):
Software Version
DRIVE OS 6.0.4 (rev. 1)

Target Operating System

Hardware Platform
DRIVE AGX Orin Developer Kit (940-63710-0010-D00)
DRIVE AGX Orin Developer Kit (940-63710-0010-C00)
DRIVE AGX Orin Developer Kit (not sure its number)

SDK Manager Version

Host Machine Version
native Ubuntu Linux 20.04 Host installed with SDK Manager
native Ubuntu Linux 20.04 Host installed with DRIVE OS Docker Containers
native Ubuntu Linux 18.04 Host installed with DRIVE OS Docker Containers


When I can join the drive group and see the private registry in NGC,
I try to download Docker Image via the terminal, but the download failed.

I log in NGC again, then I can’t see the private registry and the drive group.

Could anyone help me?

Have you received the NGC activation email and successfully activated it? Is it a recent issue? Did you ever see the private register? Thanks.
Please try if “Use alternate method” at login helps. Thanks.

Hi, @VickNV

Yes, I received the mail on 09/23 and joined the drive group. (But I cannot find this mail currently)
After 3 hours, I cannot see the drive group and the private register until now.

I tried “Use alternate method”, and still cannot see the private register.

I’m not sure if you’re having the same issue but this workaround works for another developer (see Drive OS NGC Docker Container no access to drive group anymore - #12 by christopher.tuch). Please help try it again. Thanks.

I try “Use alternate method” again, still cannot see drive group and the private register.

Are you sure that you have activated the account on NGC before? I don’t see the account you provided me offline.

I was able to log in to this page,
But I cannot access it and see the drive group after about three hours.

Is this the issue you’re facing currently? Please elaborate with screenshots for our understanding. Thanks. please see if the developer’s experience helps with your issue.

I re-gen API Key, and still cannot pull the docker image

FYI. Please provide more details of your current issue. Thanks. please update on this. Thanks. we have re-granted your access. Please let us know if the issue is gone now.

Hi, @VickNV,

Sorry for the late reply.
I can access the registry and download the docker image.
Thank you very much.

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