Can't redownload Code

joe4a83 · October 19, 2022, 11:13pm

Code had an update so I tried to install the new version, but when I did I was getting an error and it was not working. As I was getting errors trying to do other things, I figured that if I used the launcher cleanup tool it fix everything. After reinstalling the omniverse installer, it still won’t let me install Code.

I am getting this error:

Error occurred during installation of Code: [9e633fb2-9e28-4592-8814-34fc7a3897ed] Cannot sign URL for download – FetchError: request to https://api.launcher.omniverse.nvidia.com/app/url?path=https%253A%252F%252Flauncher-prod.s3.us-east-2.amazonaws.com%252Fcode%252F2022.2.0%252Fwindows-x86_64%252Fdf21c7cc8816899a43a5d4de37cb48fc.zip failed, reason: getaddrinfo ENOTFOUND api.launcher.omniverse.nvidia.com

Is there anything I could do to fix this? Thank you.

mati-nvidia · October 20, 2022, 1:30am

Hi @joe4a83. Welcome!

Could you maybe be having one of these issues?

Proxy server issue: Configuring Launcher with proxy requiring authentication
UTF-8 issue: Cannot sign URL for download -- FetchError: request to https://api.launcher.omniverse.nvidia.com - #3 by Korean22

If you can share the following information, I can have a dev dig into it:
Please attached your full logs found here:

Omniverse Launcher Logs: C:\Users\<USERNAME>\.nvidia-omniverse\logs\launcher
Nucleus Logs: %HOMEPATH%\.nvidia-omniverse\logs

Also, what is your computer environment?

Operating System
GPU / GPU Driver

joe4a83 · October 20, 2022, 4:17am

It was a UTF-8 issue. I followed the steps in the link and everything is working fine now. Thank you!

joe4a83 · October 20, 2022, 9:08pm

Hello again @mati-nvidia. So I just tried to install another app, and I was getting the same error as before. This time I disabled UTF-8, and I was able to download a single app, but when I tried to download another, I was getting the same error message. This makes me believe that this is not the real issue.

Here are my Omniverse Launcher Logs:

[2022-10-20 16:04:10.286] [info]  Omniverse Launcher 1.6.10 (production)
[2022-10-20 16:04:10.289] [info]  Argv: C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\NVIDIA Omniverse Launcher.exe
[2022-10-20 16:04:10.289] [info]  Crash dumps directory: C:\Users\joe4a\AppData\Roaming\omniverse-launcher\Crashpad
[2022-10-20 16:04:10.297] [info]  Can't access the C:\Users\joe4a\.nvidia-omniverse\config\omniverse.toml file:  ENOENT: no such file or directory, access 'C:\Users\joe4a\.nvidia-omniverse\config\omniverse.toml'
[2022-10-20 16:04:10.306] [info]  Can't access the C:\Users\joe4a\.nvidia-omniverse\config\omniverse.toml file:  ENOENT: no such file or directory, access 'C:\Users\joe4a\.nvidia-omniverse\config\omniverse.toml'
[2022-10-20 16:04:10.325] [info]  Can't access the C:\Users\joe4a\AppData\Roaming\omniverse-launcher\data\library.json file:  ENOENT: no such file or directory, access 'C:\Users\joe4a\AppData\Roaming\omniverse-launcher\data\library.json'
[2022-10-20 16:04:10.331] [info]  Can't access the C:\Users\joe4a\AppData\Roaming\omniverse-launcher\data\installers.json file:  ENOENT: no such file or directory, access 'C:\Users\joe4a\AppData\Roaming\omniverse-launcher\data\installers.json'
[2022-10-20 16:04:10.335] [info]  Can't access the C:\Users\joe4a\.nvidia-omniverse\config\privacy.toml file:  ENOENT: no such file or directory, access 'C:\Users\joe4a\.nvidia-omniverse\config\privacy.toml'
[2022-10-20 16:04:10.337] [info]  Running production web server.
[2022-10-20 16:04:10.345] [info]  HTTP endpoints listening at http://localhost:33480
[2022-10-20 16:04:10.350] [debug] Sharing: false
[2022-10-20 16:04:10.364] [info]  Started the Navigator web server on 127.0.0.1:34080.
[2022-10-20 16:04:10.375] [error] Error happened during the update:  Error: net::ERR_NAME_NOT_RESOLVED
    at SimpleURLLoaderWrapper.<anonymous> (node:electron/js2c/browser_init:101:7169)
    at SimpleURLLoaderWrapper.emit (node:events:527:28)
[2022-10-20 16:04:10.793] [info]  Registered omniverse-launcher for Windows.
[2022-10-20 16:04:10.793] [info]  Registered omniverse for Windows.
[2022-10-20 16:04:10.796] [info]  Failed to get GDPR, retrying in 2.5 seconds...
[2022-10-20 16:04:10.914] [info]  Logged in.
[2022-10-20 16:04:10.915] [info]  Can't access the C:\Users\joe4a\.nvidia-omniverse\config\privacy.toml file:  ENOENT: no such file or directory, access 'C:\Users\joe4a\.nvidia-omniverse\config\privacy.toml'
[2022-10-20 16:04:41.195] [debug] Waiting for authentication...
[2022-10-20 16:04:41.195] [debug] Initializing code@2022.2.0 installer...
[2022-10-20 16:04:41.196] [info]  Fetching code information...
[2022-10-20 16:04:41.388] [debug] Enqueue [e675d13d-ad69-4639-9032-1f04e8915e49] code.
[2022-10-20 16:04:41.388] [debug] Set current installer [e675d13d-ad69-4639-9032-1f04e8915e49] code.
[2022-10-20 16:04:41.408] [debug] Enqueued [e675d13d-ad69-4639-9032-1f04e8915e49] installer.
[2022-10-20 16:04:41.409] [debug] [e675d13d-ad69-4639-9032-1f04e8915e49] Start downloading Code for code@2022.2.0...
[2022-10-20 16:04:41.409] [debug] [e675d13d-ad69-4639-9032-1f04e8915e49] Preparing downloader for C:\Users\joe4a\AppData\Local\ov\pkg\deps\df21c7cc8816899a43a5d4de37cb48fc.zip
[2022-10-20 16:04:41.448] [debug] [e675d13d-ad69-4639-9032-1f04e8915e49] Removing the downloaded package: C:\Users\joe4a\AppData\Local\ov\pkg\deps\df21c7cc8816899a43a5d4de37cb48fc.zip
[2022-10-20 16:04:41.449] [debug] [e675d13d-ad69-4639-9032-1f04e8915e49] Could not remove the downloaded package C:\Users\joe4a\AppData\Local\ov\pkg\deps\df21c7cc8816899a43a5d4de37cb48fc.zip Error: ENOENT: no such file or directory, unlink 'C:\Users\joe4a\AppData\Local\ov\pkg\deps\df21c7cc8816899a43a5d4de37cb48fc.zip'
[2022-10-20 16:04:41.449] [debug] Dequeue [e675d13d-ad69-4639-9032-1f04e8915e49] code.
[2022-10-20 16:04:41.449] [debug] Reset current installer.
[2022-10-20 16:04:41.450] [debug] [e675d13d-ad69-4639-9032-1f04e8915e49] Removing the installation folder: C:\Users\joe4a\AppData\Local\ov\pkg\code-2022.2.0
[2022-10-20 16:04:41.450] [debug] [e675d13d-ad69-4639-9032-1f04e8915e49] Could not remove the installation folder C:\Users\joe4a\AppData\Local\ov\pkg\code-2022.2.0 Error: ENOENT: no such file or directory, stat 'C:\Users\joe4a\AppData\Local\ov\pkg\code-2022.2.0'
[2022-10-20 16:04:41.451] [debug] [e675d13d-ad69-4639-9032-1f04e8915e49] Remove unused packages from the library.
[2022-10-20 16:04:41.451] [error] Error: [e675d13d-ad69-4639-9032-1f04e8915e49] Cannot sign URL for download -- FetchError: request to https://api.launcher.omniverse.nvidia.com/app/url?path=https%253A%252F%252Flauncher-prod.s3.us-east-2.amazonaws.com%252Fcode%252F2022.2.0%252Fwindows-x86_64%252Fdf21c7cc8816899a43a5d4de37cb48fc.zip failed, reason: getaddrinfo ENOTFOUND api.launcher.omniverse.nvidia.com
    at Ir.sign (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:337715)
    at process.processTicksAndRejections (node:internal/process/task_queues:96:5)
    at async Ir.prepare (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:336832)
    at async Mr.download (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:351710)
    at async Mr.run (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:350376)
[2022-10-20 16:06:43.205] [info]  Omniverse Launcher 1.6.10 (production)
[2022-10-20 16:06:43.209] [info]  Argv: C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\NVIDIA Omniverse Launcher.exe --hidden
[2022-10-20 16:06:43.210] [info]  Crash dumps directory: C:\Users\joe4a\AppData\Roaming\omniverse-launcher\Crashpad
[2022-10-20 16:06:43.263] [debug] Reset current installer.
[2022-10-20 16:06:43.275] [info]  Running production web server.
[2022-10-20 16:06:43.283] [info]  HTTP endpoints listening at http://localhost:33480
[2022-10-20 16:06:43.289] [debug] Sharing: false
[2022-10-20 16:06:43.303] [info]  Started the Navigator web server on 127.0.0.1:34080.
[2022-10-20 16:06:43.829] [info]  Registered omniverse-launcher for Windows.
[2022-10-20 16:06:43.830] [info]  Registered omniverse for Windows.
[2022-10-20 16:06:43.972] [info]  Logged in.
[2022-10-20 16:08:16.462] [debug] Waiting for authentication...
[2022-10-20 16:08:16.463] [debug] Initializing code@2022.2.0 installer...
[2022-10-20 16:08:16.463] [info]  Fetching code information...
[2022-10-20 16:08:16.691] [debug] Enqueue [7806f709-2b4d-4943-844e-b4602a199b57] code.
[2022-10-20 16:08:16.691] [debug] Set current installer [7806f709-2b4d-4943-844e-b4602a199b57] code.
[2022-10-20 16:08:16.700] [debug] Enqueued [7806f709-2b4d-4943-844e-b4602a199b57] installer.
[2022-10-20 16:08:16.700] [debug] [7806f709-2b4d-4943-844e-b4602a199b57] Start downloading Code for code@2022.2.0...
[2022-10-20 16:08:16.701] [debug] [7806f709-2b4d-4943-844e-b4602a199b57] Preparing downloader for C:\Users\joe4a\AppData\Local\ov\pkg\deps\df21c7cc8816899a43a5d4de37cb48fc.zip
[2022-10-20 16:08:17.115] [info]  Signed url: https://asset.launcher.omniverse.nvidia.com/code/2022.2.0/windows-x86_64/df21c7cc8816899a43a5d4de37cb48fc.zip?Expires=1666339690&Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9hc3NldC5sYXVuY2hlci5vbW5pdmVyc2UubnZpZGlhLmNvbS9jb2RlLzIwMjIuMi4wL3dpbmRvd3MteDg2XzY0L2RmMjFjN2NjODgxNjg5OWE0M2E1ZDRkZTM3Y2I0OGZjLnppcCIsIkNvbmRpdGlvbiI6eyJEYXRlTGVzc1RoYW4iOnsiQVdTOkVwb2NoVGltZSI6MTY2NjMzOTY5MH19fV19&Signature=t~sw8euQBh5kU01HjQ36479YtbkVWQO2Ec58gk0bTKOjAtqG8itWUej9dhbXvAK7TjPn-APipI6lxG-OFeJ0uYpWMbEMfHLPxCNtCIBcaGcDW81aYYVYBnIuYVQp1N7NLqyxySIaKuKxsCOI4QEGfLHuAsgGkpMmmvqyaHQHZfeS69K7h72CVApbJilDiUVqH9I5JtFsHYZm1gnsYrFPsYMUMKy~SDEuwS71WsyPN48Ak0F9t7Bo6QkPv1esjYlAfXWZmzuWEmRcKNLdNu8iBpdVrjfDZUoqJ0mBt0edCvXUUjSoXgxU1q2xsrnv8d-SP54~Z4zgJrNaL3NBF3LXxg__&Key-Pair-Id=K13PD0MHC2KFRP
[2022-10-20 16:08:17.115] [info]  [7806f709-2b4d-4943-844e-b4602a199b57] Calculating package size for https://asset.launcher.omniverse.nvidia.com/code/2022.2.0/windows-x86_64/df21c7cc8816899a43a5d4de37cb48fc.zip?Expires=1666339690&Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9hc3NldC5sYXVuY2hlci5vbW5pdmVyc2UubnZpZGlhLmNvbS9jb2RlLzIwMjIuMi4wL3dpbmRvd3MteDg2XzY0L2RmMjFjN2NjODgxNjg5OWE0M2E1ZDRkZTM3Y2I0OGZjLnppcCIsIkNvbmRpdGlvbiI6eyJEYXRlTGVzc1RoYW4iOnsiQVdTOkVwb2NoVGltZSI6MTY2NjMzOTY5MH19fV19&Signature=t~sw8euQBh5kU01HjQ36479YtbkVWQO2Ec58gk0bTKOjAtqG8itWUej9dhbXvAK7TjPn-APipI6lxG-OFeJ0uYpWMbEMfHLPxCNtCIBcaGcDW81aYYVYBnIuYVQp1N7NLqyxySIaKuKxsCOI4QEGfLHuAsgGkpMmmvqyaHQHZfeS69K7h72CVApbJilDiUVqH9I5JtFsHYZm1gnsYrFPsYMUMKy~SDEuwS71WsyPN48Ak0F9t7Bo6QkPv1esjYlAfXWZmzuWEmRcKNLdNu8iBpdVrjfDZUoqJ0mBt0edCvXUUjSoXgxU1q2xsrnv8d-SP54~Z4zgJrNaL3NBF3LXxg__&Key-Pair-Id=K13PD0MHC2KFRP...
[2022-10-20 16:08:17.296] [debug] [7806f709-2b4d-4943-844e-b4602a199b57] Downloading https://asset.launcher.omniverse.nvidia.com/code/2022.2.0/windows-x86_64/df21c7cc8816899a43a5d4de37cb48fc.zip?Expires=1666339690&Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9hc3NldC5sYXVuY2hlci5vbW5pdmVyc2UubnZpZGlhLmNvbS9jb2RlLzIwMjIuMi4wL3dpbmRvd3MteDg2XzY0L2RmMjFjN2NjODgxNjg5OWE0M2E1ZDRkZTM3Y2I0OGZjLnppcCIsIkNvbmRpdGlvbiI6eyJEYXRlTGVzc1RoYW4iOnsiQVdTOkVwb2NoVGltZSI6MTY2NjMzOTY5MH19fV19&Signature=t~sw8euQBh5kU01HjQ36479YtbkVWQO2Ec58gk0bTKOjAtqG8itWUej9dhbXvAK7TjPn-APipI6lxG-OFeJ0uYpWMbEMfHLPxCNtCIBcaGcDW81aYYVYBnIuYVQp1N7NLqyxySIaKuKxsCOI4QEGfLHuAsgGkpMmmvqyaHQHZfeS69K7h72CVApbJilDiUVqH9I5JtFsHYZm1gnsYrFPsYMUMKy~SDEuwS71WsyPN48Ak0F9t7Bo6QkPv1esjYlAfXWZmzuWEmRcKNLdNu8iBpdVrjfDZUoqJ0mBt0edCvXUUjSoXgxU1q2xsrnv8d-SP54~Z4zgJrNaL3NBF3LXxg__&Key-Pair-Id=K13PD0MHC2KFRP...
[2022-10-20 16:08:17.404] [debug] [7806f709-2b4d-4943-844e-b4602a199b57] Save https://asset.launcher.omniverse.nvidia.com/code/2022.2.0/windows-x86_64/df21c7cc8816899a43a5d4de37cb48fc.zip?Expires=1666339690&Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9hc3NldC5sYXVuY2hlci5vbW5pdmVyc2UubnZpZGlhLmNvbS9jb2RlLzIwMjIuMi4wL3dpbmRvd3MteDg2XzY0L2RmMjFjN2NjODgxNjg5OWE0M2E1ZDRkZTM3Y2I0OGZjLnppcCIsIkNvbmRpdGlvbiI6eyJEYXRlTGVzc1RoYW4iOnsiQVdTOkVwb2NoVGltZSI6MTY2NjMzOTY5MH19fV19&Signature=t~sw8euQBh5kU01HjQ36479YtbkVWQO2Ec58gk0bTKOjAtqG8itWUej9dhbXvAK7TjPn-APipI6lxG-OFeJ0uYpWMbEMfHLPxCNtCIBcaGcDW81aYYVYBnIuYVQp1N7NLqyxySIaKuKxsCOI4QEGfLHuAsgGkpMmmvqyaHQHZfeS69K7h72CVApbJilDiUVqH9I5JtFsHYZm1gnsYrFPsYMUMKy~SDEuwS71WsyPN48Ak0F9t7Bo6QkPv1esjYlAfXWZmzuWEmRcKNLdNu8iBpdVrjfDZUoqJ0mBt0edCvXUUjSoXgxU1q2xsrnv8d-SP54~Z4zgJrNaL3NBF3LXxg__&Key-Pair-Id=K13PD0MHC2KFRP to C:\Users\joe4a\AppData\Local\ov\pkg\deps\df21c7cc8816899a43a5d4de37cb48fc.zip
[2022-10-20 16:08:55.780] [debug] [7806f709-2b4d-4943-844e-b4602a199b57] Extracting Code for code@2022.2.0 to C:\Users\joe4a\AppData\Local\ov\pkg\deps\df21c7cc8816899a43a5d4de37cb48fc.zip...
[2022-10-20 16:08:55.789] [error] (node:13020) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.
(Use `NVIDIA Omniverse Launcher --trace-deprecation ...` to show where the warning was created)
[2022-10-20 16:09:36.141] [debug] [7806f709-2b4d-4943-844e-b4602a199b57] Start downloading kit-sdk-launcher for code@2022.2.0...
[2022-10-20 16:09:36.141] [debug] [7806f709-2b4d-4943-844e-b4602a199b57] Preparing downloader for C:\Users\joe4a\AppData\Local\ov\pkg\deps\a99a0959451b92368f85af71fe9da56b.zip
[2022-10-20 16:09:36.502] [info]  Signed url: https://asset.launcher.omniverse.nvidia.com/code/2022.2.0/windows-x86_64/kit/a99a0959451b92368f85af71fe9da56b.zip?Expires=1666339769&Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9hc3NldC5sYXVuY2hlci5vbW5pdmVyc2UubnZpZGlhLmNvbS9jb2RlLzIwMjIuMi4wL3dpbmRvd3MteDg2XzY0L2tpdC9hOTlhMDk1OTQ1MWI5MjM2OGY4NWFmNzFmZTlkYTU2Yi56aXAiLCJDb25kaXRpb24iOnsiRGF0ZUxlc3NUaGFuIjp7IkFXUzpFcG9jaFRpbWUiOjE2NjYzMzk3Njl9fX1dfQ__&Signature=c2~HlBco0ViuaSFCofEmujoSdF7w2YQ1UqhD4-AU6ud9~h9I6AkOECO9-3QaDbO8VA~gk7cH0hHSWE6d8rUt9aanG~t2L0yVa4aOrKZNjGbId61r5vcFNUCyUEA5NVjJ4DIqbGrjNhPlEoulIt8IUUZICnUJxCt8ts4mLkvmMDC1fBnxyPyjleEriN4sr7chVw4a0u-O6A7cRr5wQRaq9C4WcczOTW6d4kb1AaGR1bLfkvIi3l9OZDtNK6aEkJ-~vXVs-AZjYhQLGkqOxHKEb8kSVSsMJP15xATld3AxGXrYUnIHjzXq84x~ck6F6xSyTDgQCqrpTFVaO-ykw-YIxA__&Key-Pair-Id=K13PD0MHC2KFRP
[2022-10-20 16:09:36.502] [info]  [7806f709-2b4d-4943-844e-b4602a199b57] Calculating package size for https://asset.launcher.omniverse.nvidia.com/code/2022.2.0/windows-x86_64/kit/a99a0959451b92368f85af71fe9da56b.zip?Expires=1666339769&Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9hc3NldC5sYXVuY2hlci5vbW5pdmVyc2UubnZpZGlhLmNvbS9jb2RlLzIwMjIuMi4wL3dpbmRvd3MteDg2XzY0L2tpdC9hOTlhMDk1OTQ1MWI5MjM2OGY4NWFmNzFmZTlkYTU2Yi56aXAiLCJDb25kaXRpb24iOnsiRGF0ZUxlc3NUaGFuIjp7IkFXUzpFcG9jaFRpbWUiOjE2NjYzMzk3Njl9fX1dfQ__&Signature=c2~HlBco0ViuaSFCofEmujoSdF7w2YQ1UqhD4-AU6ud9~h9I6AkOECO9-3QaDbO8VA~gk7cH0hHSWE6d8rUt9aanG~t2L0yVa4aOrKZNjGbId61r5vcFNUCyUEA5NVjJ4DIqbGrjNhPlEoulIt8IUUZICnUJxCt8ts4mLkvmMDC1fBnxyPyjleEriN4sr7chVw4a0u-O6A7cRr5wQRaq9C4WcczOTW6d4kb1AaGR1bLfkvIi3l9OZDtNK6aEkJ-~vXVs-AZjYhQLGkqOxHKEb8kSVSsMJP15xATld3AxGXrYUnIHjzXq84x~ck6F6xSyTDgQCqrpTFVaO-ykw-YIxA__&Key-Pair-Id=K13PD0MHC2KFRP...
[2022-10-20 16:09:36.670] [debug] [7806f709-2b4d-4943-844e-b4602a199b57] Downloading https://asset.launcher.omniverse.nvidia.com/code/2022.2.0/windows-x86_64/kit/a99a0959451b92368f85af71fe9da56b.zip?Expires=1666339769&Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9hc3NldC5sYXVuY2hlci5vbW5pdmVyc2UubnZpZGlhLmNvbS9jb2RlLzIwMjIuMi4wL3dpbmRvd3MteDg2XzY0L2tpdC9hOTlhMDk1OTQ1MWI5MjM2OGY4NWFmNzFmZTlkYTU2Yi56aXAiLCJDb25kaXRpb24iOnsiRGF0ZUxlc3NUaGFuIjp7IkFXUzpFcG9jaFRpbWUiOjE2NjYzMzk3Njl9fX1dfQ__&Signature=c2~HlBco0ViuaSFCofEmujoSdF7w2YQ1UqhD4-AU6ud9~h9I6AkOECO9-3QaDbO8VA~gk7cH0hHSWE6d8rUt9aanG~t2L0yVa4aOrKZNjGbId61r5vcFNUCyUEA5NVjJ4DIqbGrjNhPlEoulIt8IUUZICnUJxCt8ts4mLkvmMDC1fBnxyPyjleEriN4sr7chVw4a0u-O6A7cRr5wQRaq9C4WcczOTW6d4kb1AaGR1bLfkvIi3l9OZDtNK6aEkJ-~vXVs-AZjYhQLGkqOxHKEb8kSVSsMJP15xATld3AxGXrYUnIHjzXq84x~ck6F6xSyTDgQCqrpTFVaO-ykw-YIxA__&Key-Pair-Id=K13PD0MHC2KFRP...
[2022-10-20 16:09:36.737] [debug] [7806f709-2b4d-4943-844e-b4602a199b57] Save https://asset.launcher.omniverse.nvidia.com/code/2022.2.0/windows-x86_64/kit/a99a0959451b92368f85af71fe9da56b.zip?Expires=1666339769&Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9hc3NldC5sYXVuY2hlci5vbW5pdmVyc2UubnZpZGlhLmNvbS9jb2RlLzIwMjIuMi4wL3dpbmRvd3MteDg2XzY0L2tpdC9hOTlhMDk1OTQ1MWI5MjM2OGY4NWFmNzFmZTlkYTU2Yi56aXAiLCJDb25kaXRpb24iOnsiRGF0ZUxlc3NUaGFuIjp7IkFXUzpFcG9jaFRpbWUiOjE2NjYzMzk3Njl9fX1dfQ__&Signature=c2~HlBco0ViuaSFCofEmujoSdF7w2YQ1UqhD4-AU6ud9~h9I6AkOECO9-3QaDbO8VA~gk7cH0hHSWE6d8rUt9aanG~t2L0yVa4aOrKZNjGbId61r5vcFNUCyUEA5NVjJ4DIqbGrjNhPlEoulIt8IUUZICnUJxCt8ts4mLkvmMDC1fBnxyPyjleEriN4sr7chVw4a0u-O6A7cRr5wQRaq9C4WcczOTW6d4kb1AaGR1bLfkvIi3l9OZDtNK6aEkJ-~vXVs-AZjYhQLGkqOxHKEb8kSVSsMJP15xATld3AxGXrYUnIHjzXq84x~ck6F6xSyTDgQCqrpTFVaO-ykw-YIxA__&Key-Pair-Id=K13PD0MHC2KFRP to C:\Users\joe4a\AppData\Local\ov\pkg\deps\a99a0959451b92368f85af71fe9da56b.zip
[2022-10-20 16:10:09.476] [debug] [7806f709-2b4d-4943-844e-b4602a199b57] Extracting kit-sdk-launcher for code@2022.2.0 to C:\Users\joe4a\AppData\Local\ov\pkg\deps\a99a0959451b92368f85af71fe9da56b.zip...
[2022-10-20 16:11:03.000] [info]  [7806f709-2b4d-4943-844e-b4602a199b57] Linking Code to C:\Users\joe4a\AppData\Local\ov\pkg\code-2022.2.0...
[2022-10-20 16:11:03.001] [info]  [7806f709-2b4d-4943-844e-b4602a199b57] Linking kit-sdk-launcher to C:\Users\joe4a\AppData\Local\ov\pkg\code-2022.2.0\kit...
[2022-10-20 16:11:03.002] [debug] [7806f709-2b4d-4943-844e-b4602a199b57] Installing code@2022.2.0 from C:\Users\joe4a\AppData\Local\ov\pkg\deps\df21c7cc8816899a43a5d4de37cb48fc...
[2022-10-20 16:11:03.002] [debug] [7806f709-2b4d-4943-844e-b4602a199b57] Load installation scripts from C:\Users\joe4a\AppData\Local\ov\pkg\code-2022.2.0
[2022-10-20 16:11:03.004] [debug] [7806f709-2b4d-4943-844e-b4602a199b57] Post-install C:\Users\joe4a\AppData\Local\ov\pkg\code-2022.2.0\omni.code.warmup.bat
[2022-10-20 16:11:03.004] [debug] Running "C:\Users\joe4a\AppData\Local\ov\pkg\code-2022.2.0\omni.code.warmup.bat" --/app/environment/name='launcher_warmup'
[2022-10-20 16:11:48.202] [debug] [7806f709-2b4d-4943-844e-b4602a199b57] Finishing the code@2022.2.0 installation...
[2022-10-20 16:11:48.205] [info]  Set code version to 2022.2.0.
[2022-10-20 16:11:48.217] [debug] Dequeue [7806f709-2b4d-4943-844e-b4602a199b57] code.
[2022-10-20 16:11:48.218] [debug] Reset current installer.
[2022-10-20 16:11:48.218] [debug] [7806f709-2b4d-4943-844e-b4602a199b57] Installed code@2022.2.0 to C:\Users\joe4a\AppData\Local\ov\pkg\code-2022.2.0.
[2022-10-20 16:15:56.829] [info]  Failed to get GDPR, retrying in 2.5 seconds...
[2022-10-20 16:15:59.364] [info]  Failed to get GDPR, retrying in 2.5 seconds...
[2022-10-20 16:16:02.236] [debug] Waiting for authentication...
[2022-10-20 16:16:02.237] [debug] Initializing cache@2022.2.0 installer...
[2022-10-20 16:16:02.237] [info]  Fetching cache information...
[2022-10-20 16:16:02.448] [debug] Enqueue [ab560056-11ff-4117-9ac9-2ddccd112d64] cache.
[2022-10-20 16:16:02.448] [debug] Set current installer [ab560056-11ff-4117-9ac9-2ddccd112d64] cache.
[2022-10-20 16:16:02.456] [debug] Enqueued [ab560056-11ff-4117-9ac9-2ddccd112d64] installer.
[2022-10-20 16:16:02.456] [debug] [ab560056-11ff-4117-9ac9-2ddccd112d64] Preparing https://launcher-prod.s3.us-east-2.amazonaws.com/cache/2022.2.0/windows-x86_64/package.zip download to C:\Users\joe4a\AppData\Local\ov\pkg\cache-2022.2.0\Cache.zip...
[2022-10-20 16:16:02.456] [debug] [ab560056-11ff-4117-9ac9-2ddccd112d64] Preparing downloader for C:\Users\joe4a\AppData\Local\ov\pkg\cache-2022.2.0\Cache.zip
[2022-10-20 16:16:02.491] [debug] Dequeue [ab560056-11ff-4117-9ac9-2ddccd112d64] cache.
[2022-10-20 16:16:02.492] [debug] Reset current installer.
[2022-10-20 16:16:02.492] [error] Error: [ab560056-11ff-4117-9ac9-2ddccd112d64] Cannot sign URL for download -- FetchError: request to https://api.launcher.omniverse.nvidia.com/app/url?path=https%253A%252F%252Flauncher-prod.s3.us-east-2.amazonaws.com%252Fcache%252F2022.2.0%252Fwindows-x86_64%252Fpackage.zip failed, reason: getaddrinfo ENOTFOUND api.launcher.omniverse.nvidia.com
    at Ir.sign (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:337715)
    at process.processTicksAndRejections (node:internal/process/task_queues:96:5)
    at async Ir.prepare (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:336832)
    at async Ur.prepare (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:344573)
    at async Jr.prepare (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:361922)
    at async C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:359925
    at async C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:1:1687
    at async node:electron/js2c/browser_init:189:563
[2022-10-20 16:16:02.493] [error] Error occurred in handler for 'prepare-install': Error: [ab560056-11ff-4117-9ac9-2ddccd112d64] Cannot sign URL for download -- FetchError: request to https://api.launcher.omniverse.nvidia.com/app/url?path=https%253A%252F%252Flauncher-prod.s3.us-east-2.amazonaws.com%252Fcache%252F2022.2.0%252Fwindows-x86_64%252Fpackage.zip failed, reason: getaddrinfo ENOTFOUND api.launcher.omniverse.nvidia.com
    at Ir.sign (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:337715)
    at process.processTicksAndRejections (node:internal/process/task_queues:96:5)
    at async Ir.prepare (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:336832)
    at async Ur.prepare (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:344573)
    at async Jr.prepare (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:361922)
    at async C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:359925
    at async C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:1:1687
    at async node:electron/js2c/browser_init:189:563
[2022-10-20 16:55:05.894] [debug] Waiting for authentication...
[2022-10-20 16:55:05.894] [debug] Initializing cache@2022.2.0 installer...
[2022-10-20 16:55:05.895] [info]  Fetching cache information...
[2022-10-20 16:55:06.108] [debug] Enqueue [d17dc3e9-0389-4fa5-9de8-a41a765b7a28] cache.
[2022-10-20 16:55:06.108] [debug] Set current installer [d17dc3e9-0389-4fa5-9de8-a41a765b7a28] cache.
[2022-10-20 16:55:06.117] [debug] Enqueued [d17dc3e9-0389-4fa5-9de8-a41a765b7a28] installer.
[2022-10-20 16:55:06.118] [debug] [d17dc3e9-0389-4fa5-9de8-a41a765b7a28] Preparing https://launcher-prod.s3.us-east-2.amazonaws.com/cache/2022.2.0/windows-x86_64/package.zip download to C:\Users\joe4a\AppData\Local\ov\pkg\cache-2022.2.0\Cache.zip...
[2022-10-20 16:55:06.118] [debug] [d17dc3e9-0389-4fa5-9de8-a41a765b7a28] Preparing downloader for C:\Users\joe4a\AppData\Local\ov\pkg\cache-2022.2.0\Cache.zip
[2022-10-20 16:55:06.164] [debug] Dequeue [d17dc3e9-0389-4fa5-9de8-a41a765b7a28] cache.
[2022-10-20 16:55:06.164] [debug] Reset current installer.
[2022-10-20 16:55:06.165] [error] Error: [d17dc3e9-0389-4fa5-9de8-a41a765b7a28] Cannot sign URL for download -- FetchError: request to https://api.launcher.omniverse.nvidia.com/app/url?path=https%253A%252F%252Flauncher-prod.s3.us-east-2.amazonaws.com%252Fcache%252F2022.2.0%252Fwindows-x86_64%252Fpackage.zip failed, reason: getaddrinfo ENOTFOUND api.launcher.omniverse.nvidia.com
    at Ir.sign (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:337715)
    at process.processTicksAndRejections (node:internal/process/task_queues:96:5)
    at async Ir.prepare (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:336832)
    at async Ur.prepare (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:344573)
    at async Jr.prepare (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:361922)
    at async C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:359925
    at async C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:1:1687
    at async node:electron/js2c/browser_init:189:563
[2022-10-20 16:55:06.165] [error] Error occurred in handler for 'prepare-install': Error: [d17dc3e9-0389-4fa5-9de8-a41a765b7a28] Cannot sign URL for download -- FetchError: request to https://api.launcher.omniverse.nvidia.com/app/url?path=https%253A%252F%252Flauncher-prod.s3.us-east-2.amazonaws.com%252Fcache%252F2022.2.0%252Fwindows-x86_64%252Fpackage.zip failed, reason: getaddrinfo ENOTFOUND api.launcher.omniverse.nvidia.com
    at Ir.sign (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:337715)
    at process.processTicksAndRejections (node:internal/process/task_queues:96:5)
    at async Ir.prepare (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:336832)
    at async Ur.prepare (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:344573)
    at async Jr.prepare (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:361922)
    at async C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:359925
    at async C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:1:1687
    at async node:electron/js2c/browser_init:189:563
[2022-10-20 16:55:12.947] [info]  Failed to get GDPR, retrying in 2.5 seconds...
[2022-10-20 16:55:15.495] [info]  Failed to get GDPR, retrying in 2.5 seconds...
[2022-10-20 16:55:18.056] [error] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/gdpr.json failed, reason: getaddrinfo ENOTFOUND messages.launcher.omniverse.nvidia.com
    at ClientRequest.<anonymous> (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:258863)
    at ClientRequest.emit (node:events:527:28)
    at TLSSocket.socketErrorListener (node:_http_client:454:9)
    at TLSSocket.emit (node:events:527:28)
    at emitErrorNT (node:internal/streams/destroy:157:8)
    at emitErrorCloseNT (node:internal/streams/destroy:122:3)
    at process.processTicksAndRejections (node:internal/process/task_queues:83:21)
[2022-10-20 16:55:18.056] [error] Error occurred in handler for 'data-sharing-load-gdpr': FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/gdpr.json failed, reason: getaddrinfo ENOTFOUND messages.launcher.omniverse.nvidia.com
    at ClientRequest.<anonymous> (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:258863)
    at ClientRequest.emit (node:events:527:28)
    at TLSSocket.socketErrorListener (node:_http_client:454:9)
    at TLSSocket.emit (node:events:527:28)
    at emitErrorNT (node:internal/streams/destroy:157:8)
    at emitErrorCloseNT (node:internal/streams/destroy:122:3)
    at process.processTicksAndRejections (node:internal/process/task_queues:83:21)
[2022-10-20 16:59:09.685] [info]  Failed to get GDPR, retrying in 2.5 seconds...
[2022-10-20 16:59:12.236] [info]  Failed to get GDPR, retrying in 2.5 seconds...
[2022-10-20 16:59:14.776] [error] FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/gdpr.json failed, reason: getaddrinfo ENOTFOUND messages.launcher.omniverse.nvidia.com
    at ClientRequest.<anonymous> (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:258863)
    at ClientRequest.emit (node:events:527:28)
    at TLSSocket.socketErrorListener (node:_http_client:454:9)
    at TLSSocket.emit (node:events:527:28)
    at emitErrorNT (node:internal/streams/destroy:157:8)
    at emitErrorCloseNT (node:internal/streams/destroy:122:3)
    at process.processTicksAndRejections (node:internal/process/task_queues:83:21)
[2022-10-20 16:59:14.776] [error] Error occurred in handler for 'data-sharing-load-gdpr': FetchError: request to https://messages.launcher.omniverse.nvidia.com/en/gdpr.json failed, reason: getaddrinfo ENOTFOUND messages.launcher.omniverse.nvidia.com
    at ClientRequest.<anonymous> (C:\Users\joe4a\AppData\Local\Programs\omniverse-launcher\resources\app.asar\dist\main.js:409:258863)
    at ClientRequest.emit (node:events:527:28)
    at TLSSocket.socketErrorListener (node:_http_client:454:9)
    at TLSSocket.emit (node:events:527:28)
    at emitErrorNT (node:internal/streams/destroy:157:8)
    at emitErrorCloseNT (node:internal/streams/destroy:122:3)
    at process.processTicksAndRejections (node:internal/process/task_queues:83:21)

I am on Windows 10 and my GPU is NVIDIA GeForce RTX 3060 Ti.

Thank you very much for your help.

mati-nvidia · October 21, 2022, 1:01pm

No problem. I’ll have someone look into it.

system · November 4, 2022, 1:01pm

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